Taranker.Com Logo
  1. Home
  2. Shopify
  3. Customer reviews: Shopify Inbox
Shopify Inbox logo

Customer reviews: Shopify Inbox

Develop by Shopify

Shopify Inbox is a messaging tool designed to help merchants connect with customers directly through chat. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

View info

Reviews (5,200)

Overall rating
4.7

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

  • User-friendly interface and seamless integration with Shopify.
  • Automated and AI-generated responses that save time.
  • Free of charge, providing significant value at no cost.
  • Ability to handle customer inquiries in real time, improving customer service.
  • Maintains a history of customer conversations for context.

Common Concerns

  • Lack of capability to manage inbound emails and start conversations.
  • Issues with spam and unsolicited sales messages affecting user experience.
  • Difficulty with certain notifications and synchronizations on mobile devices.
  • Some technical glitches, like app crashes or difficulties with updates.
  • Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

Sabora Gadget

Dec 09, 2024  on Shopify

Poke-Geek

Nov 29, 2024  on Shopify

Rugs and Stuff

Nov 28, 2024  on Shopify

Easy to use, good AI capability with excellent pre-filled suggested answers to questions. Cons - notifications are poor. You do get a "ping" on desktop that you can easily miss. A constant ring until answered would be better. If it wasn't for the notification on my watch, I would miss lots of customer queries. Also, poor synchronisation with iOS mobile & tablet which show closed conversations as still open.

First Mountain Design

Nov 27, 2024  on Shopify

Works.

Skiplace

Nov 25, 2024  on Shopify

miavv

Nov 24, 2024  on Shopify

Getriebeshop24

Nov 23, 2024  on Shopify

Wirklich gute App! Allerdings wäre es super, wenn man weitere Anpassungen vornehmen könnte. Bzw. den "Text Area" von 44px auf 120px höhe erweitern könnte. Wenn man eine Hintergrundfarbe setzt, geht die Text Area ganz schön unter. Also ist nicht sehr accessible.

Glass House AU

Nov 20, 2024  on Shopify

Need the ability for the app to actually not message on the phone when the hours are set to off or unavailable.

Casa Duth

Nov 17, 2024  on Shopify

o aprimoramento sempre se deve em acelerar o contato apos o cliente fizer alguma solicitação. Tem que ser automatico, o mais rapido possivel !

Carradice - Innovative Outdoor Products

Nov 17, 2024  on Shopify

yes good app worth using

The Quarterback

Nov 17, 2024  on Shopify

The best ever

Idlewild

Nov 16, 2024  on Shopify

I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.

The Shop Stop

Nov 12, 2024  on Shopify

Customers like the decor, buildability, and durability of the product. They mention it includes charming gingerbread figures that are perfect for decorating the Christmas tree. They also appreciate the bright colors and cute design.

Shopping4Africa

Nov 12, 2024  on Shopify

Very useful app - 1. can send product information 2. AI assistance added - reduces turnaround time in live conversation setting 3. Used effectively this type of customer is usually ready to buy.

Native Glow

Nov 12, 2024  on Shopify

recommend it because its free and easy to use ...

Carnium Botanicals Polska

Nov 12, 2024  on Shopify

It makes communication with customers easier. I like the fact that chat with customer is mentioned and linked also in their order history. I would like to be able to format the message, like in mail, before sending it.

MBretrogames

Nov 10, 2024  on Shopify

A volte non mi da le notifiche ma in sostanza è una buona chat Quando mandano le foto sarebbe utile poterle vedere una dietro l'altra anzichè uscire e selezionarle una ad una

EveryMailBox

Nov 10, 2024  on Shopify

Spammers need to stay off. If not I will chat bot prompt and copy and paste their work and use to my advantage

Marcel Robert

Nov 07, 2024  on Shopify

l'installation n'est si intuitive qu'il n'y parait

The Wellness Hub

Nov 06, 2024  on Shopify

Super fast with generating responses. Love the easy way to access the Inbox. Very happy with the service

Scroll to Top