Would be more recommendable if we get customer contact name along with mail address with every inbox message.

This app is Great! I can track down issues customers are having and stay in touch with them through the process. I do wish that you could program in auto responses. To be able to remind people to request a refund using the Refund link In their Order, rather than having to type it out every time when they aren't seeing that option as the correct way to do it rather than asking in an inbox message.

It does a great job, the only thing I am missing is some kind of archive for older communication.

Correspond à mes besoins. Le seul bémol est qu'il manque la traduction pour les questions prédéfinies

Great for chatting to potential sales customers. More features including translation would be great...

So far satisfied

The AI responses are great, but I am having trouble accessing the Shopify Inbox app on my mobile device.

el único tema es que a veces no me llegan las notificaciones.

Would be great if we could start email conversations here from an order page. This would help centralize all communications in one place instead of going to our email client and sometimes having clients sending messages to chat and email. Other than that it's extremely simple and works well!

It is a fantastic app that has enabled me to answer questions quickly for our customers. The interface is much like texting, and I do truly view it as an asset. Room for improvement: - It would be awesome if an audio reply option was added. - It would be nice if an auto reply feature was enabled, so I could say "Thanks for contacting us! If you don't get a reply right away, we will contact you via email shortly." or something along those lines. We are a small business, and don't have the ability to staff someone to reply immediately around the clock. - The auto AI response feature is frustrating. Every time I go to respond to a message, it never types the first word correctly because it is trying to come up with an AI response instead. If this feature could be a button to press to generate a response for those who want to use it, instead of it being the default, that would be so much better.

que sea mas visible la notificacion en lapc o celular cuando llega una conversación nueva

stays on top of messages.