Easy peasy. Works well for chat. Would be an absolute killer app if it could accept and manage inbound emails rather than just through the widget.

We like the opportunities that this app provides, but it should allow us to reach out to our visitors. It would be more proactive if we can be assistive, rather than wait for someone to reach out to us. People often don't ask questions. Also could benefit to vet and stop spam. We get a lot of unwanted sales pitches.

Think the inbox is great, keeps everything organised and notifications come through to website/email easily. I have found setting up laptop notifications a little more tricky.

Would be more recommendable if we get customer contact name along with mail address with every inbox message.

This app is Great! I can track down issues customers are having and stay in touch with them through the process. I do wish that you could program in auto responses. To be able to remind people to request a refund using the Refund link In their Order, rather than having to type it out every time when they aren't seeing that option as the correct way to do it rather than asking in an inbox message.

It does a great job, the only thing I am missing is some kind of archive for older communication.

Correspond à mes besoins. Le seul bémol est qu'il manque la traduction pour les questions prédéfinies

Great for chatting to potential sales customers. More features including translation would be great...

So far satisfied

The AI responses are great, but I am having trouble accessing the Shopify Inbox app on my mobile device.

el único tema es que a veces no me llegan las notificaciones.

Would be great if we could start email conversations here from an order page. This would help centralize all communications in one place instead of going to our email client and sometimes having clients sending messages to chat and email. Other than that it's extremely simple and works well!