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Customer reviews: Shopify Inbox

Develop by Shopify

Reviews (6,086)

Overall rating
4.7

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

  • User-friendly interface and seamless integration with Shopify.
  • Automated and AI-generated responses that save time.
  • Free of charge, providing significant value at no cost.
  • Ability to handle customer inquiries in real time, improving customer service.
  • Maintains a history of customer conversations for context.

Common Concerns

  • Lack of capability to manage inbound emails and start conversations.
  • Issues with spam and unsolicited sales messages affecting user experience.
  • Difficulty with certain notifications and synchronizations on mobile devices.
  • Some technical glitches, like app crashes or difficulties with updates.
  • Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

Idlewild

Nov 16, 2024  on Shopify

I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.

The Shop Stop

Nov 12, 2024  on Shopify

Customers like the decor, buildability, and durability of the product. They mention it includes charming gingerbread figures that are perfect for decorating the Christmas tree. They also appreciate the bright colors and cute design.

Shopping4Africa

Nov 12, 2024  on Shopify

Very useful app - 1. can send product information 2. AI assistance added - reduces turnaround time in live conversation setting 3. Used effectively this type of customer is usually ready to buy.

Native Glow

Nov 12, 2024  on Shopify

recommend it because its free and easy to use ...

Carnium Botanicals Polska

Nov 12, 2024  on Shopify

It makes communication with customers easier. I like the fact that chat with customer is mentioned and linked also in their order history. I would like to be able to format the message, like in mail, before sending it.

MBretrogames

Nov 10, 2024  on Shopify

A volte non mi da le notifiche ma in sostanza è una buona chat Quando mandano le foto sarebbe utile poterle vedere una dietro l'altra anzichè uscire e selezionarle una ad una

EveryMailBox

Nov 10, 2024  on Shopify

Spammers need to stay off. If not I will chat bot prompt and copy and paste their work and use to my advantage

Marcel Robert

Nov 07, 2024  on Shopify

l'installation n'est si intuitive qu'il n'y parait

The Wellness Hub

Nov 06, 2024  on Shopify

Super fast with generating responses. Love the easy way to access the Inbox. Very happy with the service

Oliross Solar

Nov 02, 2024  on Shopify

It is getting better by the day. Can do with some options. But for a free app it shoud get 5 Star. 4 Star now for asking me again for a review. And if you ask me for a review why should I have to agree to your Terms and Conditions.

Lucendi

Nov 02, 2024  on Shopify

Vitamin Friends

Oct 30, 2024  on Shopify

on the seller side, the chat it great, however from the customer side, a lot of them has complain that they can not leave the chat to return to the website.

Riding Town

Oct 26, 2024  on Shopify

Il serait préférable que sur l'application mobile une notification soit envoyée lorsque nous nous faisons déconnecter de l'app... car sans cela, nous ratons de nombreux messages...

Allgaeu-shopping

Oct 25, 2024  on Shopify

Es hilft uns, die Anfragen von Kunden rechtzeitig zu erhalten und zu reagieren.

Top Shop Premier Maltby

Oct 23, 2024  on Shopify

Works perfectly, the only downwside is that it's a separate app from the main Shopify app. Would be cool if it was built-in but it works perfectly! I've got a live chat setup with lots of FAQ that people can select and receive instant answers, or I can talk to them live if need be.

NexBox

Oct 22, 2024  on Shopify

WuffelsWelt

Oct 21, 2024  on Shopify

olkof

Oct 19, 2024  on Shopify

Everything works fine on the computer. But I can't download play market app on my phone. I originally had the app on my phone but it stopped working. After that, to download the application again, it simply says "An error occurred" Not having an app on my phone makes me uncomfortable

Gcosmetics

Oct 18, 2024  on Shopify

it is easy to navigate

Cameron's Shop

Oct 17, 2024  on Shopify

It works well and allows your actual email address to be hidden.

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