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Customer reviews: Shopify Inbox

Develop by Shopify

Shopify Inbox is a messaging tool designed to help merchants connect with customers directly through chat. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

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Reviews (5,061)

Overall rating
4.7

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

  • User-friendly interface and seamless integration with Shopify.
  • Automated and AI-generated responses that save time.
  • Free of charge, providing significant value at no cost.
  • Ability to handle customer inquiries in real time, improving customer service.
  • Maintains a history of customer conversations for context.

Common Concerns

  • Lack of capability to manage inbound emails and start conversations.
  • Issues with spam and unsolicited sales messages affecting user experience.
  • Difficulty with certain notifications and synchronizations on mobile devices.
  • Some technical glitches, like app crashes or difficulties with updates.
  • Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

Our Livable Space

Jul 21, 2024  on Shopify

可以，值得试试

Le targhe di CIP

Jul 21, 2024  on Shopify

E' gratis e ti arriva la notifica via email quando ricevi una richiesta.

Leadership Books

Jul 21, 2024  on Shopify

I like the mobile app, I would give it 5 stars except the notifications take too long to clear, making me return over and over again to see the same message.

Grumpy Bike Shop

Jul 20, 2024  on Shopify

日本語入力の改行がおかしい

Julius Shop & Go

Jul 19, 2024  on Shopify

good

Claude Berry

Jul 19, 2024  on Shopify

C'est bien fait, J aime pouvoir etre en contact avec mes clients

Smart House Mexico

Jul 18, 2024  on Shopify

Nos gusta bastante, se trabaja cómodo solo que sería mucho mejor poder enviar archivos adjuntos, no sé porqué nosotros no podemos hacerlo.

Depot Eshop

Jul 18, 2024  on Shopify

Shopify chat support has transformed the way we interact with customers. The speed and efficiency of the service allow us to resolve queries on time, generating a good customer experience. This channel not only improves our communication, but also strengthens the trust and loyalty of our customers. Highly recommended for any business looking to optimize their customer service!

ECS Coffee

Jul 17, 2024  on Shopify

Accessories king

Jul 16, 2024  on Shopify

philleywood

Jul 15, 2024  on Shopify

It works well

PARAFARMACIA SHOP

Jul 14, 2024  on Shopify

Bien, no me ha costado mucho configurarla

BREW THE BLEND

Jul 14, 2024  on Shopify

I receive an email notice as soon as somebody visits the webpage and leaves a comment. It works!

Givelocc

Jul 14, 2024  on Shopify

The refresh on mobile is a little slow.

Fairyland wire fairies

Jul 13, 2024  on Shopify

a

gooeyghouls.de

Jul 12, 2024  on Shopify

Keine Probleme

lofficinedumonde.fr

Jul 12, 2024  on Shopify

MAXI TREND

Jul 11, 2024  on Shopify

No Inbox não foi possível encontrar um modo de edição dos textos existentes onde esta NOME, SOBRE NOME e EMAIL (sem opção de adicionar WhatsApp ou Numero de telefone para cliente deixar registrado no formulário e falta um campo de texto para se deixar registrado o problema do cliente fora as sugestões existente) de forma automática

Martinico

Jul 11, 2024  on Shopify

It does what it says on the tin, there are occasions I do miss the messages, but I'm not sure if that's my end of Shopify's but on the whole communication is good.

Deposito Dental Punta Norte

Jul 10, 2024  on Shopify

Me parece muy buena pero en el tema de poder embellecer mi pagina como tal e luchado y no esta tan entendible

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