there is no way to export the chat messages out of inbox app

I do not recommend - We have been getting explicit videos for a week on this app, and there is no way to block people via IP or other means, or a way to prevent people from uploading files. This individual just uses fake emails and floods our inbox. Like usual, Shopify support is not helpful. Exploring other apps.

The widget on the website crashes often and users are not able to use the widget.

This is the most annoying POC for a business

Shopify make you log out automatically after a while, for security reasons I assume, even if you use is continiously. BUT they don't let you know you've been logged out. No notification or email. So you just go on with your day thinking its just noone atm that wants to chat. Then after a few days you get angry emails from customer who doesn't get a respsonse in the chat. Because shopify logged you out. Perfect.

Am Anfang waren wir von der App begeistert. So konnten wir über eine App alle Shops gleichzeitig mit einem Chat ausstatten. Aber sein einiger Zeit meldes sich die App einfach ab. Die Sitzung wird abgemeldet auf dem Handy. Das große Problem davon ist, dass man nicht merkt dass sich die App abgemeldet hat. Jetzt schreiben Kunden die kurz vor einem Kauf stehen und irgendwelche Fragen haben und wir können darauf nicht antworten, da die App sich von selbst abgemeldet hat. Sehr ärgerlich, da wir ja auch im Chat und im unseren ganzen Marketing Scheiben, dass wir in Echtzeit sofort antworten.

Works well as a messaging service EXCEPT from the security of the app and zero protection from scammers and fake email use. Spammers can use fake emails to send messages and leave you endless spam and there is no way to stop them, leaving you sifting through spam to find your genuine customers. The app needs an email verification system or an IP blocking capability to make it more secure. Because of this huge flaw, I give it a 1 star review.

There is no sound notification when a message arrives. Its bad

não aparece no tema craft. um tema nativo da shopify. ja desinstalei e voltei a instalar e continua a nao aparecer.

I can't get the Chat bubble to disappear from my website home page. It hides the language preference icon and makes navigation difficult. I've asked for help several times and have been waiting for an answer for a week, but nothing happens. I'm really disappointed. This application is neither user-friendly nor logical.

There's no way to restrict notifications from reaching you at all hours! Even if you set the times the chat is "available" you still get a notification on the app every single time a customer messages no matter the time. This is a basic feature they should have.

Las respuestas rápidas o predeterminadas no funcionan correctamente, las notificaciones en mobile no funcionan como deberian

Funciona mal

i have never get a reallly buyer from it

Very bad customer service, trying to reach out since 1 day but showing errors.

good

Shopify has decided that we no longer need to see statistics of how our staff are doing in Shopify inbox and removed: 1. Average response time and mainly 2. Sales Why would you even think that we don't need to see performance of this sales channel? Shopify support was NOT able to solve this.