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Customer reviews: impact.com Affiliate Marketing

Develop by impact.com

Reviews (133)

Overall rating
4.5

What Merchants Think

The "impact.com Affiliate Marketing" app is generally well-received by merchants, particularly for its intuitive and easy-to-use platform. Many merchants have highlighted the seamless onboarding process and the effective support provided by the Impact team, which have made transitioning to the app relatively smooth. While some merchants have noted a few technical and customer service challenges, the overall experience has been positive for those looking to grow their affiliate network effectively.

Key Strengths

  • User-friendly interface with intuitive navigation
  • Seamless integration with platforms like Shopify
  • Efficient and smooth onboarding process
  • Highly supportive and responsive customer service team
  • Comprehensive affiliate management tools and analytics

Common Concerns

  • Sporadic technical support and slow resolution of issues
  • High pricing and contractual obligations
  • Instances of fraudulent activities and lack of transparency in affiliate quality
  • Billing and account closure challenges

Final Thoughts

The "impact.com Affiliate Marketing" app holds a strong position in the market due to its easy integration and solid affiliate management capabilities. While most merchants appreciate its functionality and support, some are concerned about its pricing, customer service responsiveness, and affiliate quality. Overall, it serves as a solid platform for businesses looking to expand their affiliate marketing efforts, provided they are mindful of potential challenges.

Zimba Whitening

Dec 19, 2024  on Shopify

Great on-boarding experience with Roxanne. She helped us every step of the way to make sure our account was efficient and was set up for success. We are so excited to launch with Impact and have heard amazing feedback from other partners who have used Impact before, which is why we joined. Looking forward to a successful partnership.

Rainbowsis

Dec 19, 2024  on Shopify

Its a complicated set up for an affiliate network. Will take some time to get used to it. There a good walk thrus. great support. for some reason impact.coms traffic is not showing on shopify.

Moen

Dec 09, 2024  on Shopify

Fantastic UI and a great marketplace with established partners our brand is interested in partnering with. Impact has been everything we have been looking for and more so far. A big thank you to Roxanne and Nunzio for helping us onboard and getting us live in a timely manner.

Terrapin Ridge Farms

Dec 03, 2024  on Shopify

So far it has been comprehensive to get started. Looking forward to seeing how it works out. Taryn has been great help in setup.

Rothea

Nov 25, 2024  on Shopify

We’ve been using Impact for our affiliate marketing needs, and it’s been a game-changer! The onboarding process was incredibly smooth and fast—perfect for busy teams. They provide a wealth of videos and learning materials, making it easy to get up to speed quickly without needing extra support.

Tübr™

Nov 12, 2024  on Shopify

First time diving into the world of affiliate marketing. Really appreciate the easy Shopify integration, the responsive customer support to help answer questions and the resource library that walks you through account set up. We're up and running and excited to see how this will grow our business.

RoseSkinCo.

Nov 11, 2024  on Shopify

Impact has made our paylay into affiliate marketing very seamless. Its really comprehensive and tracking all our outside publishers. The reporting and features are very extensive, its so many that I feel like we have not touched all features yet. . We use impact throughout the day and I find the customer support team very prompt and helpful with any issues we may have. Our account manager is very active and always ready to lend a hand to support us.

Rocco & Roxie Supply Co.

Nov 10, 2024  on Shopify

We had a great experience with our sales rep, Matt - and our onboarding team was just as helpful in getting us live in less than a week (despite my setup mistakes). Platform is intuitive and easy to integrate.

Ever Vessel

Oct 31, 2024  on Shopify

Great support from Impact to get our integration finalised. I don't have a straight forward store and needed extra support from their tech team to confirm it was setup correctly. Jamie was really helpful in providing tailored support to complete the validation testing. The platform so far has been easy to use. Thanks Joel and Jamie at Impact

Maxi-Cosi

Oct 30, 2024  on Shopify

We transitioned from Rakuten to Impact, and are loving the success that we are seeing. Onboarding was fast and very user-friendly. We love the diverse mix of publishers that being on Impact allows us to reach.

Brook Evans

Oct 29, 2024  on Shopify

Super easy to set up and use...basically turn-key integration with the best affiliate program out there. Great customer service too!

Stag Shop

Oct 27, 2024  on Shopify

Great software and top notch support. We had a hiccup in setup and they got it solved quickly and thoroughly. Excited to see where we can take this relationship.

Seville Classics

Oct 23, 2024  on Shopify

Impact.com provided us with outstanding service. The onboarding process was easy and the representative is extremely responsive and helpful

Buddle Skincare

Oct 23, 2024  on Shopify

Easy installation and awesome onboarding assistance! Every Impact team member I have worked with thus far has been so lovely and quick to help. Creating account set up was fairly easy, but I sought out support to make sure I had completed the steps correctly. Janine Tuntuwa was and continues to be so kind, patient, and helpful to make sure I am set up for success on Impact. I am so thankful for her help!

Jacaranda Living

Oct 22, 2024  on Shopify

Very excited to start with impact.com. The platform sees easy to use and they have a lot of great publishers and influencers in there to work with that we are excited about.

The Honest Kitchen

Oct 21, 2024  on Shopify

We shifted from Partnerize to Impact and have never looked back. The direct integration means we no longer have to manually pass back transaction approvals, the platform is user-friendly and our account has great support.

GOLO

Oct 14, 2024  on Shopify

Just getting started on Impact.com but the platform is very easy to use and the set up process has been very simple. I believe we will be able to achieve a lot of success utilizing this application.

Otiem

Oct 08, 2024  on Shopify

Overpriced. They lock you into 12 month contracts. Low quality affiliates in their marketplace. We started getting fraudulent orders for the first time in 6 years after signing up. I think if you're a large brand simply looking for a way to manage your existing affiliate payments, this would be adequate software, but you could certainly find a cheaper alternative on the Shopify app store if that's all you wanted. If you're looking to drive actual revenue from their affiliate partners, look elsewhere. So far this has been a huge loss of ROI for us. Wish we could cancel but they won't let us. We are not at all happy and they are forcing us to pay for this for another 9 months. Clearly a company that cares more about it's own bottom line than any customer satisfaction. Find an alternative.

Retrospekt

Oct 08, 2024  on Shopify

Impact is really user-friendly, and the help documents they provide are a great resource! I've learned so much about Impact and affiliate marketing in general thanks to these resources. Their support teams have been great (shout out to Taryn for all the help as we've been onboarding) and have been a huge help in getting us ready to launch.

Cherri

Oct 01, 2024  on Shopify

The onboarding team is amazing and everything about this platform is easy to use and navigate compared to other affiliate platforms I have used in the past. Can't wait to get my affiliate program started!

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