impact.com Affiliate Marketing logo

Customer reviews: impact.com Affiliate Marketing

Develop by impact.com

Reviews (119)

Overall rating
4.4

What Merchants Think

The "impact.com Affiliate Marketing" app is generally well-received by merchants, particularly for its intuitive and easy-to-use platform. Many merchants have highlighted the seamless onboarding process and the effective support provided by the Impact team, which have made transitioning to the app relatively smooth. While some merchants have noted a few technical and customer service challenges, the overall experience has been positive for those looking to grow their affiliate network effectively.

Key Strengths

  • User-friendly interface with intuitive navigation
  • Seamless integration with platforms like Shopify
  • Efficient and smooth onboarding process
  • Highly supportive and responsive customer service team
  • Comprehensive affiliate management tools and analytics

Common Concerns

  • Sporadic technical support and slow resolution of issues
  • High pricing and contractual obligations
  • Instances of fraudulent activities and lack of transparency in affiliate quality
  • Billing and account closure challenges

Final Thoughts

The "impact.com Affiliate Marketing" app holds a strong position in the market due to its easy integration and solid affiliate management capabilities. While most merchants appreciate its functionality and support, some are concerned about its pricing, customer service responsiveness, and affiliate quality. Overall, it serves as a solid platform for businesses looking to expand their affiliate marketing efforts, provided they are mindful of potential challenges.

My Favorite Canvas

Feb 13, 2025  on Shopify

I knew I made a mistake when the Impact team offered me a $100 gift card to provide a 5 star review immediately after I signed a 1 year contract. The Impact app and portal were not even set up yet for my store. Then I would learn that Impact would not provide any case studies or best practices with me. I only learned much later from agencies that started pitching me their affiliate management services through Impact that Impact doesn't provide any guidance like I was seeking but I was expecting based on the Impact sales pitch. According to one agency, they said I was mislead by Impact and that only the 3rd party agencies provide the guidance and support I was requesting. This was a terrible investment (about $6,500 for 12 months) for me as someone new to affiliate marketing.

Aquatalia®

Feb 13, 2025  on Shopify

Working to get this up and ready was a breez with Roxy from their support team. she was so helpful and stayed on with me until we got everything to be 100%. was very helpful with everything else that i have to do. Thank you Roxy.

Mukha Yoga

Feb 10, 2025  on Shopify

I have never had an issue with Impact before. They have always been really great but this situation is beyond frustrating. I had an old legacy account that Impact no longer services and was told I needed to shut down that account. After the holidays we began the shut down and spoke with someone about having a new account within shopify. Well 4 weeks later Impact have not closed our legacy account and we can't open a new one so now affiliates have been waiting for 4 weeks?? All I get is someone will respond but nothing. No help from tech, customer service just nothing. I am guessing Impact no longer cares...

E | 3 Collection

Jan 27, 2025  on Shopify

This is an early review as we have not been fully integrated as of yet (fully using the product) however, the experience has been pretty good thus far.

KeraFactor by SkinQRI

Jan 26, 2025  on Shopify

The platform was incredibly easy to set up, and the onboarding process was seamless. Within a short period, we’ve already seen great results, with high-quality affiliates reaching out and joining our program. The interface is intuitive, and the tools provided make managing partnerships effortless. Highly recommend for anyone looking to grow their affiliate network efficiently!

Taos Footwear

Jan 22, 2025  on Shopify

Impact has helped us & our team GREATLY! Managing affiliates is more direct & transparent, while displaying the analytics we require, to make informed decisions. Simple & quick installation with the platform being very user-friendly (which we love in this day & age). The support team is also amazing since day 1, this helps a ton because our industry is changing so fast every week!

Halfdays

Jan 20, 2025  on Shopify

I have loved using IMPACT to manage our affiliate program. The team was super communicative during the onboarding process and the interface of the platform is user friendly making any migration as seamless as possible. I definitely would recommend using the platform for any affiliate needs.

Rockstar Original

Jan 13, 2025  on Shopify

Impact has been great so far. We recently moved networks and the setup and onboarding has been awesome!

Milk Makeup

Jan 13, 2025  on Shopify

Impact's Shopify integration has transformed our affiliate management. It’s user-friendly, easy to set up, and superior to our old network, which has saved us valuable time.

Happy Planner

Jan 09, 2025  on Shopify

Impact’s integration with Shopify has been a game-changer for managing our affiliate network. The setup was very easy and seamless. The platform is also very intuitive, making it easy to track and manage affiliates without a steep learning curve. Best of all, it has completely eliminated the need for any manual work to track returns, saving us so much time and effort.

Inner Bounty

Dec 19, 2024  on Shopify

We received awesome and prompt support throughout our Shopify integration process with Impact! Monique was very helpful and responsive towards any questions we had! Made it a very seamless process!

Zimba Whitening

Dec 19, 2024  on Shopify

Great on-boarding experience with Roxanne. She helped us every step of the way to make sure our account was efficient and was set up for success. We are so excited to launch with Impact and have heard amazing feedback from other partners who have used Impact before, which is why we joined. Looking forward to a successful partnership.

Rainbowsis

Dec 19, 2024  on Shopify

Its a complicated set up for an affiliate network. Will take some time to get used to it. There a good walk thrus. great support. for some reason impact.coms traffic is not showing on shopify.

Moen

Dec 09, 2024  on Shopify

Fantastic UI and a great marketplace with established partners our brand is interested in partnering with. Impact has been everything we have been looking for and more so far. A big thank you to Roxanne and Nunzio for helping us onboard and getting us live in a timely manner.

Terrapin Ridge Farms

Dec 03, 2024  on Shopify

So far it has been comprehensive to get started. Looking forward to seeing how it works out. Taryn has been great help in setup.

Rothea

Nov 25, 2024  on Shopify

We’ve been using Impact for our affiliate marketing needs, and it’s been a game-changer! The onboarding process was incredibly smooth and fast—perfect for busy teams. They provide a wealth of videos and learning materials, making it easy to get up to speed quickly without needing extra support.

Tübr™

Nov 12, 2024  on Shopify

First time diving into the world of affiliate marketing. Really appreciate the easy Shopify integration, the responsive customer support to help answer questions and the resource library that walks you through account set up. We're up and running and excited to see how this will grow our business.

RoseSkinCo.

Nov 11, 2024  on Shopify

Impact has made our paylay into affiliate marketing very seamless. Its really comprehensive and tracking all our outside publishers. The reporting and features are very extensive, its so many that I feel like we have not touched all features yet. . We use impact throughout the day and I find the customer support team very prompt and helpful with any issues we may have. Our account manager is very active and always ready to lend a hand to support us.

Rocco & Roxie Supply Co.

Nov 10, 2024  on Shopify

We had a great experience with our sales rep, Matt - and our onboarding team was just as helpful in getting us live in less than a week (despite my setup mistakes). Platform is intuitive and easy to integrate.

Ever Vessel

Oct 31, 2024  on Shopify

Great support from Impact to get our integration finalised. I don't have a straight forward store and needed extra support from their tech team to confirm it was setup correctly. Jamie was really helpful in providing tailored support to complete the validation testing. The platform so far has been easy to use. Thanks Joel and Jamie at Impact

Scroll to Top