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Customer reviews: impact.com Affiliate Marketing

Develop by Shopify

The Impact app helps Shopify merchants grow sales through influencer marketing and affiliate partnerships. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (185)

Overall rating
4.7

What Merchants Think

The "impact.com Affiliate Marketing" app is generally well-received by merchants, particularly for its intuitive and easy-to-use platform. Many merchants have highlighted the seamless onboarding process and the effective support provided by the Impact team, which have made transitioning to the app relatively smooth. While some merchants have noted a few technical and customer service challenges, the overall experience has been positive for those looking to grow their affiliate network effectively.

Key Strengths

  • User-friendly interface with intuitive navigation
  • Seamless integration with platforms like Shopify
  • Efficient and smooth onboarding process
  • Highly supportive and responsive customer service team
  • Comprehensive affiliate management tools and analytics

Common Concerns

  • Sporadic technical support and slow resolution of issues
  • High pricing and contractual obligations
  • Instances of fraudulent activities and lack of transparency in affiliate quality
  • Billing and account closure challenges

Final Thoughts

The "impact.com Affiliate Marketing" app holds a strong position in the market due to its easy integration and solid affiliate management capabilities. While most merchants appreciate its functionality and support, some are concerned about its pricing, customer service responsiveness, and affiliate quality. Overall, it serves as a solid platform for businesses looking to expand their affiliate marketing efforts, provided they are mindful of potential challenges.

DAGNE DOVER

Dec 19, 2025  on Shopify

Impact has been a great affiliate platform to work with. Implementation is straightforward, and the analytics dashboard offers clear, detailed visibility into performance. This is especially valuable when working with sub-affiliates, as it makes tracking, attribution, and optimization much easier than other platforms.

Milton Coffee Co.

Dec 18, 2025  on Shopify

Impact team has been awesome - from their patience through the sales process and onboarding - they definitely work to understand our business model and help us create a successful program together with their content creators. We're new to the program but feel very bullish about our ability to recruit, manage, and pay high ROI partners through the platform, and do it all easily thanks to their turn-key shopify integration - which was painless to setup.

Heys

Dec 18, 2025  on Shopify

We’re so excited to be part of the Impact affiliate program! The platform has been super easy to use, from set up to launch. It’s straightforward and organized, which makes it simple to focus on growing our affiliate relationships.

Poppy & Peonies

Dec 17, 2025  on Shopify

We just launched Impact, and the Shopify integration process was extremely smooth. Our onboarding success manager guided us through each step of the integration, and his communication via email was quick and proactive. This was one of the most straightforward integration processes I’ve experienced with a Shopify app.

Beatbot – The Ultimate AI-Powered Pool Cleaning Robot

Dec 17, 2025  on Shopify

Setting up Impact on our Shopify store has been a very straightforward experience. The process is clear, and the support team is excellent. Both our Account Executive and Onboarding Manager were very nice and professional, making the transition easy for us. We’re looking forward to seeing the results!

Gobi Heat

Dec 15, 2025  on Shopify

Setup was fast, tracking worked on day one, and deep links attribute correctly. Promo code commissioning lets us credit partners on code use, which is perfect for offline and VIP codes. Contract proposals, partner messages, and creatives live in one workflow, so onboarding new partners is simple. Marketplace discovery helps us find quality partners and the verification signals improve confidence. Reports export cleanly and support has been responsive. For Shopify brands that want to launch or migrate an affiliate program without heavy dev time, this app has been reliable.

JOJO's Chocolate

Dec 15, 2025  on Shopify

Simple to set up and great support from the impact team! We ran into an error setting up subscription order tracking, and Kelsey on their support team worked with Shopify to get it fixed for us.

Skinnify

Dec 05, 2025  on Shopify

This is my first time using Impact, so I am not sure about its long-term effects on us; however, so far it has been going well. Their support team is also very responsive.

Vision Of The Bible

Dec 02, 2025  on Shopify

We’re almost fully set up on Impact, and I’ve had an incredible experience so far. Elle was fantastic—clear, knowledgeable, and helped us structure a package that actually fits our business and should perform really well. Janine handled our onboarding and was equally amazing. There’s a lot of information to take in, but she made everything straightforward and easy to understand. Her support made the entire process smooth and stress-free. Overall, the Impact team has been outstanding. Highly recommend the platform and the people behind it.

Antica Farmacista

Dec 01, 2025  on Shopify

Getting Impact up and running was very simple! The team was very helpful as well and offered assistance every step of the way.

Phelps Game Calls

Nov 26, 2025  on Shopify

Impact has an excellent integration with Shopify that makes it an easy plug and play program. They strike a nice balance between being simple to configure but able to handle more complex business needs.

Stone Street Coffee

Nov 26, 2025  on Shopify

Incredibly easy setup, we just got setup on the platform and integration was a breeze! UI is great and looking forward to launching many successful programs on Impact!

Signal Relief

Nov 26, 2025  on Shopify

Getting Impact up and running was simple. The integration works well and the support was very responsive. Impact is amazing when it comes to an affiliate platform. I've used other platforms before and Impact puts them to shame. Highly recommend!

Revived Smiles

Nov 25, 2025  on Shopify

So far I’ve been very happy with Impact. The integration was simple and truly felt like a one-click setup, which made getting started incredibly easy. Within a short time we were up and running and ready to start inviting partners into the program. I’m excited to take a deeper dive into all of the features and see how far we can scale our affiliate efforts with Impact.

Memory Air

Nov 25, 2025  on Shopify

I've used Impact with many brands and would highly recommend their platform. Easy setup, quick tech support, great affiliate and creator tracking. Works seamlessly with Shopify. Great discovery database.

Nobis - Canada

Nov 24, 2025  on Shopify

Impact.com’s Shopify integration app was incredibly easy to set up. The in-app instructions were clear and thorough, with every required field explained in detail. Their support team was also outstanding: friendly, responsive, and generous with step-by-step guidance to ensure everything was configured correctly. Big thank you to Priya for assisting me.

Alexdirect

Nov 12, 2025  on Shopify

Really straightforward to set up and connect with our store. The integration process was smooth, and everything worked as expected right out of the box. A great option if you’re looking to launch an affiliate programme quickly and hassle-free.

Arid Blayne

Nov 03, 2025  on Shopify

great platform and great onboarding. was up and running in no time and everything was explained so well to me!

Noonday

Oct 27, 2025  on Shopify

Huge shoutout to Janine from the Impact team. We ran into issues with test orders during onboarding, and she immediately jumped in to help. She hopped on a call, walked us through every step, and made sure everything was fully working before we wrapped. Her patience, expertise, and quick problem-solving made the entire setup process smooth and stress-free. We felt completely supported getting our program launched.

TirePlanet

Oct 17, 2025  on Shopify

We had a great experience setting up Impact. Easy setup and Janine was super helpful throughout the process

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