The onboarding team is extremely thorough and helpful in set up. It takes a bit of time to get familiar with navigating the platform, but once it is up and running it becomes second nature.

Love everything the platform has to offer. This is the easiest and fastest onboarding I have ever experienced with an affiliate platform. From sales to onboarding to support has been such a seamless experience. The platform itself is very self explanatory, not difficult to use at all. Can't wait for the new features that are being added as well!

I had the pleasure of working with Priya during the Impact onboarding process for YA-MAN Global, and she was a great partner throughout. Priya was not only knowledgeable, but also highly responsive and solution-oriented. She took the time to answer all our questions with patience and clarity, and provided helpful resources to ensure we felt confident moving forward. Thanks to her support, we were able to launch our affiliate program smoothly and efficiently. We're grateful for her expertise and professionalism.

Migrating impact with shopify was beyond easy! Just 1 click and we were all set. Our onboarding specialist was there to answer any additional questions and has been a great resource for the team. Excited to get ramped up and start seeing sales come in!

The Impact/Shopify app is a game changer. I've set up too many affiliate networks in my day, and in terms of integration efforts, this was the "Easy Button."

just finished the onboarding! super excited for this partnership and growth channel it unlocks. Much better than the previous affiliate platform we worked with.

Impact has been a game changer for us. From the incredible onboarding team who were all knowledgeable and ready to jump in at moments notice, to our technical reps making sure everything worked as intended. We have felt supported every step of the way and were able to launch with confidence. The platform itself allows us to really leverage top tier affiliates and partners to build a stronger network.

Onboarding with Impact was super smooth. They are very easy to contact and get back to you fast. Super excited to get started!

The Onboarding Success team at Impact, and specifically Janine Tuntuwa were very helpful in ensuring our recent migration to Shopify went smoothly – including testing in staging and confirming all tagging and tracking was correctly implemented post go-live.

Onboarding was self service. They charge you for an onboarding fee though. The staff was not prepped for our onboarding meeting either. They did all their prep live on the call with us. Example: "Next I will show you something really helpful for your account.... Oh, you've already done that" or "It would be really good for your profile if we put x in the profile, Oh, I see you've already done that" The Shopify integration instructions were not clear for what we needed to do as far as the testing event went. Once you did the testing, there was no confirmation that your testing was in process or complete. We ended up doing it live on a zoom with the integration specialist. If one field in the form was wrong on submission, it wipes the entire form and makes you type and re-attach everything again. This happened 2-3 times on one screen with 15 inputs. The form should hold the information and only show you the errors. Very frustrating to have to enter the information multiple times. Lastly, the app cannot handle "ranking up" when an affiliate reaches certain milestones. This was a key reason for switching to Impact. We wanted everything automated. Now we have additional admin work that needs done every week. We are 10 days into the program so we don't have much experience on the rest of their services yet.