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Customer reviews: impact.com Affiliate Marketing

Develop by impact.com

The Impact app helps Shopify merchants grow sales through influencer marketing and affiliate partnerships. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (130)

Overall rating
4.6

What Merchants Think

The "impact.com Affiliate Marketing" app is generally well-received by merchants, particularly for its intuitive and easy-to-use platform. Many merchants have highlighted the seamless onboarding process and the effective support provided by the Impact team, which have made transitioning to the app relatively smooth. While some merchants have noted a few technical and customer service challenges, the overall experience has been positive for those looking to grow their affiliate network effectively.

Key Strengths

  • User-friendly interface with intuitive navigation
  • Seamless integration with platforms like Shopify
  • Efficient and smooth onboarding process
  • Highly supportive and responsive customer service team
  • Comprehensive affiliate management tools and analytics

Common Concerns

  • Sporadic technical support and slow resolution of issues
  • High pricing and contractual obligations
  • Instances of fraudulent activities and lack of transparency in affiliate quality
  • Billing and account closure challenges

Final Thoughts

The "impact.com Affiliate Marketing" app holds a strong position in the market due to its easy integration and solid affiliate management capabilities. While most merchants appreciate its functionality and support, some are concerned about its pricing, customer service responsiveness, and affiliate quality. Overall, it serves as a solid platform for businesses looking to expand their affiliate marketing efforts, provided they are mindful of potential challenges.

Edloe Finch Furniture Co.

May 15, 2025  on Shopify

Working with Max & Soraya during our onboarding process was great! Our Team at Impact was super helpful down the smallest of details, as we went through the different steps of technical integration. At different points during the integration's set-up we needed to introduce different internal team members, who were all pleased with the support and ease of working with our Impact Onboarding team.

BARK

May 05, 2025  on Shopify

Gone are the days of placing a pixel, testing with your dev team, tweaking some things, rinse and repeat for several weeks. Impact shopify integration was finalized within a week of testing. It is an affiliate marketer's dream.

ecoHiny

May 01, 2025  on Shopify

Getting Started and excited about the prospects. The onboarding team (Janine) did a fantastic job of walking me through all the nuances and definitions. Looking forward to a long term parternship.

Brace Direct

Apr 30, 2025  on Shopify

Setting Impact to work with Shopify was one of the easiest parts of setting up our Impact account. This was just a quick install through the app and our product catalog was sent to Impact. Quick and easy!

Cliganic

Apr 24, 2025  on Shopify

We've been really pleased with our experience using impact.com on Shopify. Installation was straightforward, and the app integrates beautifully with our store. Within days, we were able to launch affiliate partnerships and track performance effortlessly. The dashboard is intuitive and gives clear insights into what’s working, making it easy to optimize campaigns on the go.

Pair of Thieves

Apr 22, 2025  on Shopify

The installation process was well organized, step-by-step. The onboarding team was extremely helpful, answering my questions quickly, and allowing me to get fully onboarded ahead of schedule. Great work, Impact team!

KORA Organics

Apr 21, 2025  on Shopify

Easy Shopify integration, smooth onboarding, and we can't wait to officially uplevel our affiliate program on Impact in full at the end of the month.

Seattle Coffee Gear

Apr 17, 2025  on Shopify

The Impact integration was seamless and the team there is extremely helpful and proactive. The step by step process (including video tutorials) save precious setup time. Really appreciated the thought and attention to detail from start to finish.

NIRA

Apr 09, 2025  on Shopify

Impact has been so amazing so far! We got to experience going into their office in NYC and everyone has been so sweet and helpful throughout this whole process. I have been working closely with Bianca and she has been amazing. It is very user friendly and easy to understand. The whole support team has been very quick to respond as well. We love impact!

What a Crock Meals

Apr 07, 2025  on Shopify

Integrating our Shopify store with Impact was an absolute breeze, even though we were switching over from another affiliate platform. The step-by-step setup is very intuitive, even for people who are brand new to affiliate marketing. Most importantly, Impact's onboarding staff is incredibly responsive and helpful with any questions you may have.

TrueRife

Apr 04, 2025  on Shopify

Their support is top tier! Bianca was super friendly and helpful as I had to navigate some technical issues during our shopify integration.

Lola + The Boys

Mar 27, 2025  on Shopify

We’ve had an exceptional experience using the Impact app on Shopify. From the start, the platform impressed us with its intuitive, user-friendly dashboard, making navigation and daily use a breeze. It’s clearly designed with the end user in mind, which made onboarding smooth and efficient. The affiliate management tools are robust—allowing us to seamlessly oversee existing partnerships while also uncovering new high-value affiliates. The automation features have been a game changer, streamlining key workflows and dramatically improving our team’s productivity. Overall, Impact has proven to be a reliable and scalable solution for affiliate marketing. Highly recommended for any brand looking to expand its reach and optimize partner performance.

MediTac Kits

Mar 25, 2025  on Shopify

It was super easy to get started and set up our account with Impact and the team has been super helpful with onboarding. Excited to ramp up our affiliate program with Impact!

Smarttek Trading

Feb 28, 2025  on Shopify

We've had a great experience using the Impact app on Shopify. The platform is easy to work with, featuring an intuitive portal dashboard that makes navigation simple. It's user-friendly and has significantly helped us manage existing affiliates and discover new ones with ease. The automation features streamline workflows, saving us time and effort. Highly recommend for anyone looking to scale their affiliate marketing!

Brickell Men's Products®

Feb 24, 2025  on Shopify

Getting started with Impact has been a great experience! The setup process was incredibly smooth and customer support is super friendly and very knowledgeable. Looking forward to seeing success with this app!

Eight Saints

Feb 21, 2025  on Shopify

Impact has been excellent so far- dedicated customer service team with immediate answers, completely different from other affiliate platforms we have worked with. Publishers and creators are excited to work with us on this platform- much easier communication therefore more opportunity to grow our program!

Mukha Yoga

Feb 19, 2025  on Shopify

I have never had an issue with Impact before. They have always been really great but this situation is beyond frustrating. I had an old legacy account that Impact no longer services and was told I needed to shut down that account. After the holidays we began the shut down and spoke with someone about having a new account within shopify. Well 4 weeks later Impact have not closed our legacy account and we can't open a new one so now affiliates have been waiting for 4 weeks?? All I get is someone will respond but nothing. No help from tech, customer service just nothing. I am guessing Impact no longer cares... As of 2/19/25 - Our old account still has not been deleted - Nothing has been done all we get it will be fixed ASAP now 5 weeks later?

My Favorite Canvas

Feb 13, 2025  on Shopify

I knew I made a mistake when the Impact team offered me a $100 gift card to provide a 5 star review immediately after I signed a 1 year contract. The Impact app and portal were not even set up yet for my store. Then I would learn that Impact would not provide any case studies or best practices with me. I only learned much later from agencies that started pitching me their affiliate management services through Impact that Impact doesn't provide any guidance like I was seeking but I was expecting based on the Impact sales pitch. According to one agency, they said I was mislead by Impact and that only the 3rd party agencies provide the guidance and support I was requesting. This was a terrible investment (about $6,500 for 12 months) for me as someone new to affiliate marketing.

Aquatalia®

Feb 13, 2025  on Shopify

Working to get this up and ready was a breez with Roxy from their support team. she was so helpful and stayed on with me until we got everything to be 100%. was very helpful with everything else that i have to do. Thank you Roxy.

Mukha Yoga

Feb 10, 2025  on Shopify

I have never had an issue with Impact before. They have always been really great but this situation is beyond frustrating. I had an old legacy account that Impact no longer services and was told I needed to shut down that account. After the holidays we began the shut down and spoke with someone about having a new account within shopify. Well 4 weeks later Impact have not closed our legacy account and we can't open a new one so now affiliates have been waiting for 4 weeks?? All I get is someone will respond but nothing. No help from tech, customer service just nothing. I am guessing Impact no longer cares...

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