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Customer reviews: impact.com Affiliate Marketing

Develop by impact.com

The Impact app helps Shopify merchants grow sales through influencer marketing and affiliate partnerships. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (137)

Overall rating
4.6

What Merchants Think

The "impact.com Affiliate Marketing" app is generally well-received by merchants, particularly for its intuitive and easy-to-use platform. Many merchants have highlighted the seamless onboarding process and the effective support provided by the Impact team, which have made transitioning to the app relatively smooth. While some merchants have noted a few technical and customer service challenges, the overall experience has been positive for those looking to grow their affiliate network effectively.

Key Strengths

  • User-friendly interface with intuitive navigation
  • Seamless integration with platforms like Shopify
  • Efficient and smooth onboarding process
  • Highly supportive and responsive customer service team
  • Comprehensive affiliate management tools and analytics

Common Concerns

  • Sporadic technical support and slow resolution of issues
  • High pricing and contractual obligations
  • Instances of fraudulent activities and lack of transparency in affiliate quality
  • Billing and account closure challenges

Final Thoughts

The "impact.com Affiliate Marketing" app holds a strong position in the market due to its easy integration and solid affiliate management capabilities. While most merchants appreciate its functionality and support, some are concerned about its pricing, customer service responsiveness, and affiliate quality. Overall, it serves as a solid platform for businesses looking to expand their affiliate marketing efforts, provided they are mindful of potential challenges.

Dr. Idriss

Jun 20, 2025  on Shopify

We had a seamless experience getting Impact up and running on our store. The integration was quick, and the Impact team was incredibly supportive—guiding us through the process and helping us navigate any issues along the way. We’re excited to have the platform live!

TWC - The Wig Company

Jun 13, 2025  on Shopify

The onboarding experience has been incredibly smooth and well-supported from start to finish. Anytime I needed assistance, it was readily available. I truly couldn’t have asked for a better experience, Janine from the Onboarding Team went above and beyond to make the process effortless and welcoming.

Puro Sound Labs

Jun 10, 2025  on Shopify

Easiest integration I've ever had to do! The impact team was super helpful with making the integration process painless and I'm excited to get to using all the amazing features they offer!

NOKA

May 28, 2025  on Shopify

The Shopify integration was seamless! It was so easy to setup in comparison to adding a pixel like you used to have to do. Such a time saver!

FPRO-Shop

May 26, 2025  on Shopify

I had an amazing experience with the onboarding process for the Impact app. Monique was fantastic. Looking forward to seeing the app’s full potential in action!

Tribal® Fashion

May 23, 2025  on Shopify

Our onboarding specialist, Priya Shukla, has been very pleasant and helpful to work with. It's been a pleasure! Only leaving off a star due to ongoing technical issues during set up phase, not Priya's fault.

evaya

May 19, 2025  on Shopify

The integration of Impact with our Shopify store was smooth and straightforward. The setup process was refreshingly simple, with minimal steps required—making it an ideal choice for busy teams. I was able to get everything up and running in just a few days. The Impact team was incredibly helpful throughout, ensuring a seamless launch and proper functionality. I would absolutely recommend Impact to any Shopify store looking for a reliable and user-friendly affiliate marketing platform.

Edloe Finch Furniture Co.

May 15, 2025  on Shopify

Working with Max & Soraya during our onboarding process was great! Our Team at Impact was super helpful down the smallest of details, as we went through the different steps of technical integration. At different points during the integration's set-up we needed to introduce different internal team members, who were all pleased with the support and ease of working with our Impact Onboarding team.

Duralex USA

May 14, 2025  on Shopify

I was specifically looking for an affiliate software that was easy to integrate with Shopify and Impact.com held true to that statement. Throughout the sales process I was told it would be a few clicks to get the integration set up based on my store goals. Once I made the purchase, that statement was 100% accurate. I was able to connect, and test the integration myself with a few clicks (I am not a technical person) and it only took 15 - 20 minutes.

HalfPriceDrapes.com

May 13, 2025  on Shopify

So far so good! The onboarding has been great with a solid line of communication and information. I have really enjoyed working with the Impact team.

BARK

May 05, 2025  on Shopify

Gone are the days of placing a pixel, testing with your dev team, tweaking some things, rinse and repeat for several weeks. Impact shopify integration was finalized within a week of testing. It is an affiliate marketer's dream.

ecoHiny

May 01, 2025  on Shopify

Getting Started and excited about the prospects. The onboarding team (Janine) did a fantastic job of walking me through all the nuances and definitions. Looking forward to a long term parternship.

Brace Direct

Apr 30, 2025  on Shopify

Setting Impact to work with Shopify was one of the easiest parts of setting up our Impact account. This was just a quick install through the app and our product catalog was sent to Impact. Quick and easy!

Cliganic

Apr 24, 2025  on Shopify

We've been really pleased with our experience using impact.com on Shopify. Installation was straightforward, and the app integrates beautifully with our store. Within days, we were able to launch affiliate partnerships and track performance effortlessly. The dashboard is intuitive and gives clear insights into what’s working, making it easy to optimize campaigns on the go.

Pair of Thieves

Apr 22, 2025  on Shopify

The installation process was well organized, step-by-step. The onboarding team was extremely helpful, answering my questions quickly, and allowing me to get fully onboarded ahead of schedule. Great work, Impact team!

KORA Organics

Apr 21, 2025  on Shopify

Easy Shopify integration, smooth onboarding, and we can't wait to officially uplevel our affiliate program on Impact in full at the end of the month.

Seattle Coffee Gear

Apr 17, 2025  on Shopify

The Impact integration was seamless and the team there is extremely helpful and proactive. The step by step process (including video tutorials) save precious setup time. Really appreciated the thought and attention to detail from start to finish.

NIRA

Apr 09, 2025  on Shopify

Impact has been so amazing so far! We got to experience going into their office in NYC and everyone has been so sweet and helpful throughout this whole process. I have been working closely with Bianca and she has been amazing. It is very user friendly and easy to understand. The whole support team has been very quick to respond as well. We love impact!

What a Crock Meals

Apr 07, 2025  on Shopify

Integrating our Shopify store with Impact was an absolute breeze, even though we were switching over from another affiliate platform. The step-by-step setup is very intuitive, even for people who are brand new to affiliate marketing. Most importantly, Impact's onboarding staff is incredibly responsive and helpful with any questions you may have.

TrueRife

Apr 04, 2025  on Shopify

Their support is top tier! Bianca was super friendly and helpful as I had to navigate some technical issues during our shopify integration.

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