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Customer reviews: impact.com Affiliate Marketing

Develop by impact.com

The Impact app helps Shopify merchants grow sales through influencer marketing and affiliate partnerships. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (150)

Overall rating
4.7

What Merchants Think

The "impact.com Affiliate Marketing" app is generally well-received by merchants, particularly for its intuitive and easy-to-use platform. Many merchants have highlighted the seamless onboarding process and the effective support provided by the Impact team, which have made transitioning to the app relatively smooth. While some merchants have noted a few technical and customer service challenges, the overall experience has been positive for those looking to grow their affiliate network effectively.

Key Strengths

  • User-friendly interface with intuitive navigation
  • Seamless integration with platforms like Shopify
  • Efficient and smooth onboarding process
  • Highly supportive and responsive customer service team
  • Comprehensive affiliate management tools and analytics

Common Concerns

  • Sporadic technical support and slow resolution of issues
  • High pricing and contractual obligations
  • Instances of fraudulent activities and lack of transparency in affiliate quality
  • Billing and account closure challenges

Final Thoughts

The "impact.com Affiliate Marketing" app holds a strong position in the market due to its easy integration and solid affiliate management capabilities. While most merchants appreciate its functionality and support, some are concerned about its pricing, customer service responsiveness, and affiliate quality. Overall, it serves as a solid platform for businesses looking to expand their affiliate marketing efforts, provided they are mindful of potential challenges.

Sherpani

Aug 15, 2025  on Shopify

Onboarding with Impact was super smooth. They are very easy to contact and get back to you fast. Super excited to get started!

Hammacher Schlemmer

Aug 05, 2025  on Shopify

The Onboarding Success team at Impact, and specifically Janine Tuntuwa were very helpful in ensuring our recent migration to Shopify went smoothly – including testing in staging and confirming all tagging and tracking was correctly implemented post go-live.

Earth Family Crystals

Aug 05, 2025  on Shopify

Onboarding was self service. They charge you for an onboarding fee though. The staff was not prepped for our onboarding meeting either. They did all their prep live on the call with us. Example: "Next I will show you something really helpful for your account.... Oh, you've already done that" or "It would be really good for your profile if we put x in the profile, Oh, I see you've already done that" The Shopify integration instructions were not clear for what we needed to do as far as the testing event went. Once you did the testing, there was no confirmation that your testing was in process or complete. We ended up doing it live on a zoom with the integration specialist. If one field in the form was wrong on submission, it wipes the entire form and makes you type and re-attach everything again. This happened 2-3 times on one screen with 15 inputs. The form should hold the information and only show you the errors. Very frustrating to have to enter the information multiple times. Lastly, the app cannot handle "ranking up" when an affiliate reaches certain milestones. This was a key reason for switching to Impact. We wanted everything automated. Now we have additional admin work that needs done every week. We are 10 days into the program so we don't have much experience on the rest of their services yet.

Blu Dot

Jul 30, 2025  on Shopify

Impact is a great affiliate marketing partner! We've used others in the past, and moving to impact was a great business decision.

Blissible

Jul 24, 2025  on Shopify

We are absolutely thrilled with our experience working with Impact, especially with the recent installation of our new store, Blissible. This platform is set to become a cornerstone for our own brand and will also facilitate the resale of other brands, and we couldn't be more confident in its potential. The implementation team from impact.com was nothing short of a great experience. Their professionalism, expertise, and dedication throughout the entire process were truly commendable. They ensured a seamless setup, addressing all our specific needs and questions with efficiency and clarity. It's rare to encounter such a high level of service, and we are incredibly impressed. Having already seen fantastic results from our other website powered by Impact, we have high expectations for Blissible. We are confident that this partnership will yield great results and deliver a strong return on investment, thanks to the robust capabilities of the platform and the excellent support we've received. Thank you, Impact, for being such a valuable partner!

Ollie Pets

Jul 23, 2025  on Shopify

We worked with the team at Impact to have our previous integration moved over to Shopify through their app. The process was straightforward & they were greatly responsive to any questions, concerns, and feedback. Testing & integration was a breeze! Would highly recommend this app.

HB Beauty Bar

Jul 16, 2025  on Shopify

We at HB Beauty Bar are absolutely thrilled with our decision to partner with Impact.com! From the moment we engaged with their team, we've experienced nothing short of excellence. The staff at Impact.com are truly outstanding – incredibly professional, knowledgeable, and genuinely helpful. They guided us through the entire setup process with remarkable efficiency, getting us up and running much quicker than we anticipated. Their support made what could have been a complex transition feel seamless and straightforward. The platform itself is incredibly intuitive and user-friendly. We were able to navigate it with ease and immediately started making valuable connections that are already proving beneficial for our business. Impact.com has truly delivered on its promise to help us expand our reach and optimize our partnerships. We are extremely happy with our selection of Impact.com and wholeheartedly recommend them to any business looking to elevate their partnership management. Thank you, Impact.com, for being such a valuable partner!

Vitauthority

Jul 15, 2025  on Shopify

We’ve been using the Impact.com app to manage our affiliate partnerships, and the experience has been smooth from setup to launch. The integration with Shopify is seamless and gives us full visibility into performance, tracking, and payouts—all within one clean dashboard. What really stands out is the level of support from the Impact team. They’ve been responsive, knowledgeable, and proactive in helping us optimize the program and onboard new partners. If you're serious about building a scalable affiliate program with robust tracking and automation, this is the platform to use.

MARLOWE Skin

Jul 08, 2025  on Shopify

Easy to use, very intuitive. The step-by-step guide can be followed by anyone and the support team is very responsive.

Bruno Magli

Jul 03, 2025  on Shopify

Onboarding was incredibly smooth and I was able to get through 90% of it without interacting with the Impact Team. Each step was intuitive.

TREBLAB

Jul 03, 2025  on Shopify

We have a fantastic experience getting set up with Impact. The integration with our Shopify store was smooth, quick, and required minimal technical effort. What really stood out was the level of support from the Impact team—every question we had was answered promptly, and they guided us through each step with clarity and confidence. The onboarding process was well-structured, and the platform itself is very intuitive, even for those new to affiliate marketing. Within just a few days, we were up and running with our affiliate program and already seeing results. Highly recommend for any brand looking for a powerful, easy-to-use affiliate solution.

Dr. Idriss

Jun 20, 2025  on Shopify

We had a seamless experience getting Impact up and running on our store. The integration was quick, and the Impact team was incredibly supportive—guiding us through the process and helping us navigate any issues along the way. We’re excited to have the platform live!

TWC - The Wig Company

Jun 13, 2025  on Shopify

The onboarding experience has been incredibly smooth and well-supported from start to finish. Anytime I needed assistance, it was readily available. I truly couldn’t have asked for a better experience, Janine from the Onboarding Team went above and beyond to make the process effortless and welcoming.

Puro Sound Labs

Jun 10, 2025  on Shopify

Easiest integration I've ever had to do! The impact team was super helpful with making the integration process painless and I'm excited to get to using all the amazing features they offer!

NOKA

May 28, 2025  on Shopify

The Shopify integration was seamless! It was so easy to setup in comparison to adding a pixel like you used to have to do. Such a time saver!

FPRO-Shop

May 26, 2025  on Shopify

I had an amazing experience with the onboarding process for the Impact app. Monique was fantastic. Looking forward to seeing the app’s full potential in action!

Tribal® Fashion

May 23, 2025  on Shopify

Our onboarding specialist, Priya Shukla, has been very pleasant and helpful to work with. It's been a pleasure! Only leaving off a star due to ongoing technical issues during set up phase, not Priya's fault.

evaya

May 19, 2025  on Shopify

The integration of Impact with our Shopify store was smooth and straightforward. The setup process was refreshingly simple, with minimal steps required—making it an ideal choice for busy teams. I was able to get everything up and running in just a few days. The Impact team was incredibly helpful throughout, ensuring a seamless launch and proper functionality. I would absolutely recommend Impact to any Shopify store looking for a reliable and user-friendly affiliate marketing platform.

Edloe Finch Furniture Co.

May 15, 2025  on Shopify

Working with Max & Soraya during our onboarding process was great! Our Team at Impact was super helpful down the smallest of details, as we went through the different steps of technical integration. At different points during the integration's set-up we needed to introduce different internal team members, who were all pleased with the support and ease of working with our Impact Onboarding team.

Duralex USA

May 14, 2025  on Shopify

I was specifically looking for an affiliate software that was easy to integrate with Shopify and Impact.com held true to that statement. Throughout the sales process I was told it would be a few clicks to get the integration set up based on my store goals. Once I made the purchase, that statement was 100% accurate. I was able to connect, and test the integration myself with a few clicks (I am not a technical person) and it only took 15 - 20 minutes.

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