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Customer reviews: impact.com Affiliate Marketing

Develop by Shopify

The Impact app helps Shopify merchants grow sales through influencer marketing and affiliate partnerships. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (199)

Overall rating
4.7

What Merchants Think

The "impact.com Affiliate Marketing" app is generally well-received by merchants, particularly for its intuitive and easy-to-use platform. Many merchants have highlighted the seamless onboarding process and the effective support provided by the Impact team, which have made transitioning to the app relatively smooth. While some merchants have noted a few technical and customer service challenges, the overall experience has been positive for those looking to grow their affiliate network effectively.

Key Strengths

  • User-friendly interface with intuitive navigation
  • Seamless integration with platforms like Shopify
  • Efficient and smooth onboarding process
  • Highly supportive and responsive customer service team
  • Comprehensive affiliate management tools and analytics

Common Concerns

  • Sporadic technical support and slow resolution of issues
  • High pricing and contractual obligations
  • Instances of fraudulent activities and lack of transparency in affiliate quality
  • Billing and account closure challenges

Final Thoughts

The "impact.com Affiliate Marketing" app holds a strong position in the market due to its easy integration and solid affiliate management capabilities. While most merchants appreciate its functionality and support, some are concerned about its pricing, customer service responsiveness, and affiliate quality. Overall, it serves as a solid platform for businesses looking to expand their affiliate marketing efforts, provided they are mindful of potential challenges.

Nomo Smart Care

Jan 30, 2026  on Shopify

Setting up an affiliate program can usually be a headache, but Impact made it easy. The onboarding was seamless and the interface is very intuitive. We really appreciated how straightforward the whole process was. Highly recommend for anyone looking to scale their affiliate marketing without the typical setup stress.

Fuzzy Bones

Jan 27, 2026  on Shopify

Onboarding was very straightforward. I appreciate Janine taking the time to walk me through the setup, share some best practices, and answer my questions as we went. I'm hopeful this will make a big impact on our DTC growth!

VanLife US

Jan 27, 2026  on Shopify

Easy, automated technical integration let us get up and running quickly. Setup was seamless and required minimal ongoing effort from our team.

Shop ORA

Jan 27, 2026  on Shopify

Getting started with Impact was a seamless experience! Great team and easy onboarding process. I recommend!

J'envie

Jan 27, 2026  on Shopify

Chris and the team were responsive and patient and helped us get fully set up at our own pace (but still pretty quick!)

Cann

Jan 26, 2026  on Shopify

Quick and easy app to integrate with Shopify! Onboarding instructions were thorough and team was very attentive.

HiBAR

Jan 26, 2026  on Shopify

Impact was one of the simpler setups I have run across. Very helpful videos and the support from all aspects of the team were amazing. We look forward to a long and lasting relationship!

Nordic Wave Inc.

Jan 21, 2026  on Shopify

Getting set up on Impact.com was genuinely a breeze. The onboarding flow was intuitive, well-guided, and didn’t require a lot of back-and-forth or technical heavy lifting. From account creation to launching our first affiliate relationships, everything felt thoughtfully designed and easy to follow.

BURTRAN

Jan 12, 2026  on Shopify

A Game-Changer for Our Partnership Management We've been using the Impact Shopify integration for about 1 month now, and it has completely streamlined how we manage affiliate and partnership campaigns. The setup was straightforward—we had the plugin connected and tracking orders within an hour. What really stands out is the automation: commissions, partner payouts, and performance reports are all handled seamlessly without manual work. The data sync with Shopify is reliable, and we’ve had no issues with order tracking or attribution. The support team also deserves a shout-out. When we had a question about custom tracking parameters, they responded quickly with clear instructions. If you're running a Shopify store and want to scale your partnership marketing without adding operational overhead, this integration is absolutely worth it. It just works.

Brew Shockalaka

Jan 12, 2026  on Shopify

The Impact.com was very helpful during set-up on our Shopify site. Over the platform is super easy to use and definitely adds many non-traditional ambassador and influencer layers with the added affiliate marketing components.

Becket and Quill

Dec 25, 2025  on Shopify

This app is impossible to use as a small brand. it is the least intuitive app and the pages are al confusing. and the companies that contact me are all just discount bots. it's terrible.

DAGNE DOVER

Dec 19, 2025  on Shopify

Impact has been a great affiliate platform to work with. Implementation is straightforward, and the analytics dashboard offers clear, detailed visibility into performance. This is especially valuable when working with sub-affiliates, as it makes tracking, attribution, and optimization much easier than other platforms.

Milton Coffee Co.

Dec 18, 2025  on Shopify

Impact team has been awesome - from their patience through the sales process and onboarding - they definitely work to understand our business model and help us create a successful program together with their content creators. We're new to the program but feel very bullish about our ability to recruit, manage, and pay high ROI partners through the platform, and do it all easily thanks to their turn-key shopify integration - which was painless to setup.

Heys

Dec 18, 2025  on Shopify

We’re so excited to be part of the Impact affiliate program! The platform has been super easy to use, from set up to launch. It’s straightforward and organized, which makes it simple to focus on growing our affiliate relationships.

Poppy & Peonies

Dec 17, 2025  on Shopify

We just launched Impact, and the Shopify integration process was extremely smooth. Our onboarding success manager guided us through each step of the integration, and his communication via email was quick and proactive. This was one of the most straightforward integration processes I’ve experienced with a Shopify app.

Beatbot – The Ultimate AI-Powered Pool Cleaning Robot

Dec 17, 2025  on Shopify

Setting up Impact on our Shopify store has been a very straightforward experience. The process is clear, and the support team is excellent. Both our Account Executive and Onboarding Manager were very nice and professional, making the transition easy for us. We’re looking forward to seeing the results!

Gobi Heat

Dec 15, 2025  on Shopify

Setup was fast, tracking worked on day one, and deep links attribute correctly. Promo code commissioning lets us credit partners on code use, which is perfect for offline and VIP codes. Contract proposals, partner messages, and creatives live in one workflow, so onboarding new partners is simple. Marketplace discovery helps us find quality partners and the verification signals improve confidence. Reports export cleanly and support has been responsive. For Shopify brands that want to launch or migrate an affiliate program without heavy dev time, this app has been reliable.

JOJO's Chocolate

Dec 15, 2025  on Shopify

Simple to set up and great support from the impact team! We ran into an error setting up subscription order tracking, and Kelsey on their support team worked with Shopify to get it fixed for us.

Skinnify

Dec 05, 2025  on Shopify

This is my first time using Impact, so I am not sure about its long-term effects on us; however, so far it has been going well. Their support team is also very responsive.

Vision Of The Bible

Dec 02, 2025  on Shopify

We’re almost fully set up on Impact, and I’ve had an incredible experience so far. Elle was fantastic—clear, knowledgeable, and helped us structure a package that actually fits our business and should perform really well. Janine handled our onboarding and was equally amazing. There’s a lot of information to take in, but she made everything straightforward and easy to understand. Her support made the entire process smooth and stress-free. Overall, the Impact team has been outstanding. Highly recommend the platform and the people behind it.

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