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Customer reviews: impact.com Affiliate Marketing

Develop by Shopify

The Impact app helps Shopify merchants grow sales through influencer marketing and affiliate partnerships. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (177)

Overall rating
4.7

What Merchants Think

The "impact.com Affiliate Marketing" app is generally well-received by merchants, particularly for its intuitive and easy-to-use platform. Many merchants have highlighted the seamless onboarding process and the effective support provided by the Impact team, which have made transitioning to the app relatively smooth. While some merchants have noted a few technical and customer service challenges, the overall experience has been positive for those looking to grow their affiliate network effectively.

Key Strengths

  • User-friendly interface with intuitive navigation
  • Seamless integration with platforms like Shopify
  • Efficient and smooth onboarding process
  • Highly supportive and responsive customer service team
  • Comprehensive affiliate management tools and analytics

Common Concerns

  • Sporadic technical support and slow resolution of issues
  • High pricing and contractual obligations
  • Instances of fraudulent activities and lack of transparency in affiliate quality
  • Billing and account closure challenges

Final Thoughts

The "impact.com Affiliate Marketing" app holds a strong position in the market due to its easy integration and solid affiliate management capabilities. While most merchants appreciate its functionality and support, some are concerned about its pricing, customer service responsiveness, and affiliate quality. Overall, it serves as a solid platform for businesses looking to expand their affiliate marketing efforts, provided they are mindful of potential challenges.

Vision Of The Bible

Dec 02, 2025  on Shopify

We’re almost fully set up on Impact, and I’ve had an incredible experience so far. Elle was fantastic—clear, knowledgeable, and helped us structure a package that actually fits our business and should perform really well. Janine handled our onboarding and was equally amazing. There’s a lot of information to take in, but she made everything straightforward and easy to understand. Her support made the entire process smooth and stress-free. Overall, the Impact team has been outstanding. Highly recommend the platform and the people behind it.

Signal Relief

Nov 26, 2025  on Shopify

Getting Impact up and running was simple. The integration works well and the support was very responsive. Impact is amazing when it comes to an affiliate platform. I've used other platforms before and Impact puts them to shame. Highly recommend!

Nobis - Canada

Nov 24, 2025  on Shopify

Impact.com’s Shopify integration app was incredibly easy to set up. The in-app instructions were clear and thorough, with every required field explained in detail. Their support team was also outstanding: friendly, responsive, and generous with step-by-step guidance to ensure everything was configured correctly. Big thank you to Priya for assisting me.

Alexdirect

Nov 12, 2025  on Shopify

Really straightforward to set up and connect with our store. The integration process was smooth, and everything worked as expected right out of the box. A great option if you’re looking to launch an affiliate programme quickly and hassle-free.

Arid Blayne

Nov 03, 2025  on Shopify

great platform and great onboarding. was up and running in no time and everything was explained so well to me!

Noonday

Oct 27, 2025  on Shopify

Huge shoutout to Janine from the Impact team. We ran into issues with test orders during onboarding, and she immediately jumped in to help. She hopped on a call, walked us through every step, and made sure everything was fully working before we wrapped. Her patience, expertise, and quick problem-solving made the entire setup process smooth and stress-free. We felt completely supported getting our program launched.

TirePlanet

Oct 17, 2025  on Shopify

We had a great experience setting up Impact. Easy setup and Janine was super helpful throughout the process

Coral Strands

Oct 15, 2025  on Shopify

Non-stop spam. No matter what settings I applied I was bombarded with spam. Not real people but rather their "influencers" are a ton of questionable companies that offer coupons and fake reviews. Then from no where I could no longer log in. It suddenly started sending me a code to enter to get into my account - when I entered the code I kept getting this error. "A device with this name already exists. Please use a unique name to save a new device." Useless app. Glad I didn't sign up for the $500 a month and just opted for a free trial. Complete waste of time - best tho if they gave my email to a slew of spammers. Deleted.

Norms

Oct 09, 2025  on Shopify

Impact has been very solid with our experience with them. The cs has been perfect, with our cs rep Janine giving rapid, accurate, and helpful responses to our questions. The interface is a lot to take in, but their onboarding helps you get a grip on it asap. The platform functions and streamlines the media affiliate marketing process.

Fat & Weird Cookie

Oct 06, 2025  on Shopify

Great customer support. Onboarding team did a great job working with us to get everything set up and installed. Quick responses and helpful team. Thanks!

Ostermoor

Oct 02, 2025  on Shopify

Fast onboarding, easy to transfer from our last affiliate partner, and responsive support. The platform itself is very intuitive. It's been great for us as a small founder owned and operated brand.

Rhinegeist

Sep 26, 2025  on Shopify

The onboarding team is extremely thorough and helpful in set up. It takes a bit of time to get familiar with navigating the platform, but once it is up and running it becomes second nature.

Habit

Sep 26, 2025  on Shopify

Love everything the platform has to offer. This is the easiest and fastest onboarding I have ever experienced with an affiliate platform. From sales to onboarding to support has been such a seamless experience. The platform itself is very self explanatory, not difficult to use at all. Can't wait for the new features that are being added as well!

GLOBAL YA-MAN

Sep 16, 2025  on Shopify

I had the pleasure of working with Priya during the Impact onboarding process for YA-MAN Global, and she was a great partner throughout. Priya was not only knowledgeable, but also highly responsive and solution-oriented. She took the time to answer all our questions with patience and clarity, and provided helpful resources to ensure we felt confident moving forward. Thanks to her support, we were able to launch our affiliate program smoothly and efficiently. We're grateful for her expertise and professionalism.

Legendairy Milk

Sep 12, 2025  on Shopify

Migrating impact with shopify was beyond easy! Just 1 click and we were all set. Our onboarding specialist was there to answer any additional questions and has been a great resource for the team. Excited to get ramped up and start seeing sales come in!

Swolverine

Sep 08, 2025  on Shopify

The Impact/Shopify app is a game changer. I've set up too many affiliate networks in my day, and in terms of integration efforts, this was the "Easy Button."

Huega House

Sep 01, 2025  on Shopify

just finished the onboarding! super excited for this partnership and growth channel it unlocks. Much better than the previous affiliate platform we worked with.

Mito Red Light

Aug 26, 2025  on Shopify

Impact has been a game changer for us. From the incredible onboarding team who were all knowledgeable and ready to jump in at moments notice, to our technical reps making sure everything worked as intended. We have felt supported every step of the way and were able to launch with confidence. The platform itself allows us to really leverage top tier affiliates and partners to build a stronger network.

Sherpani

Aug 15, 2025  on Shopify

Onboarding with Impact was super smooth. They are very easy to contact and get back to you fast. Super excited to get started!

Hammacher Schlemmer

Aug 05, 2025  on Shopify

The Onboarding Success team at Impact, and specifically Janine Tuntuwa were very helpful in ensuring our recent migration to Shopify went smoothly – including testing in staging and confirming all tagging and tracking was correctly implemented post go-live.

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