HidePay: Hide Payment Methods logo

Customer reviews: HidePay: Hide Payment Methods

Develop by Nextools

Reviews (305)

Overall rating
4.8

What Merchants Think

The app "HidePay: Hide Payment Methods" has generally received positive feedback from merchants. Many praise the app for its ease of use, seamless integration, and powerful customization features that effectively manage and modify payment options within their Shopify stores. A recurrent mention is the exceptional customer support provided by the HidePay team, with several users highlighting quick problem resolution and personalized assistance. However, there are a few reports of initial technical issues and less responsive support under certain circumstances.

Key Strengths

  • Intuitive and user-friendly interface.
  • Efficient customization of payment methods based on various conditions.
  • Excellent and responsive customer support team.
  • Seamless integration with Shopify, including for non-Shopify Plus users.
  • Cost-effective solution for businesses with different payment needs.

Common Concerns

  • Occasional technical issues during initial configurations.
  • Difficulty in reaching support in some instances.
  • Some users experienced app malfunctions that impacted store operations.

Final Thoughts

Overall, "HidePay: Hide Payment Methods" is highly regarded for its functionality and robust support service, making it a valuable tool for Shopify merchants needing payment method customization. Despite a few negative experiences, most users recommend the app for its efficiency and beneficial impact on ecommerce operations.

PORTOBELLO'S

Aug 29, 2024  on Shopify

It works really good. We had an issue with a payment method and their support team (Fabio) find a way to solve it within a 15' call. It's very important to have a support team on stand by! Highly recommend it!

Moi et Marie

Aug 26, 2024  on Shopify

What a great customer support! The way to order payments per country... i absolutely recommend to everyone. Thanks to Fabio that helped me setting up everything!

AirTurbo

Aug 22, 2024  on Shopify

App super! , offre moltissime possibilità per nascondere i metodi di pagamento e molto altro Inoltre il team è super professionale e disponibile per ogni tua necessità.(Ho appena finito una call con loro in cui sono stati molto pazienti e mi hanno insegnato molto.) Anche i piani hanno costi super accessibili. Consiglio a tutti quest'app!

Deliver

Aug 11, 2024  on Shopify

Excelente equipo de HidePay. Tuve un inconveniente y me lo lograron solucionar super rapido, la comunicacion por el chat fue muy eficaz y rapida. Gran plugin y soporte a destacar. Saludos!

MyPicPax

Jul 27, 2024  on Shopify

I have installed hide pay requested for support, couldn't reach anyone. then i decided to uninstall it. we configured ourselves however, didn;t find any change in our checkout page. if possible please get back to us

MNSTRY

Apr 26, 2024  on Shopify

Super App und sehr einfach zu bedienen. Tut was sie soll zu einem sehr guten Preis. Viele Funktionen. Besonders hervorheben möchte ich den super Support, der sehr schnell Antwortet und sich um alle Anliegen kümmert. Klare Empfehlung.

Somatoline Cosmetic

Apr 24, 2024  on Shopify

Application super utile ! Pas forcément évidente à appréhender (vis à vis de la correspondance entre l'app et les naming des moyens de paiement dans le checkout) mais le support est hyper rapide et efficace pour trouver des solutions !

Akbar Aslam

Apr 23, 2024  on Shopify

Great customer service and tons of Customization Features for Hiding Payment methods on different conditions. Good Work ❤️

PARIS/64

Apr 18, 2024  on Shopify

The support team has helped me a lot, even customizing features that didn't exist. We had to switch to a higher payment plan, but they modified the app to work the way we needed it to. Very attentive and friendly, and very fast response. The app covers everything you need to edit payment methods, and show or hide the ones you need, either by markets or by countries.

Keebz N Cables

Apr 17, 2024  on Shopify

Andrea was amazing support. My requirements were setup in the app in minutes. He even told me to downgrade my plan to save money as I didn't need the advanced features.

Dorsanee Hair

Apr 17, 2024  on Shopify

The customer service team patiently helped me solve all my problems and finally achieved the results I wanted. A very good program.

Boho Stitch

Apr 15, 2024  on Shopify

The best customer support! super helpful and very dedicated to create for features to cater to my needs thrilled with my experience with the app so far

Free Little Bees

Apr 13, 2024  on Shopify

The CS team provided timely and politely customer service even though problem is not resolved re: some restriction posted by Shopify. I would still recommend this apps and hopefully what I invested (I paid for annual plan) would cover those transaction fees that the business would have to pay without the help of this apps.

HARBOUR LIFESTYLE

Apr 02, 2024  on Shopify

This is an exceptional app which has recently undergone big improvements to its interface which makes it very easy to follow and implement payment rules. Highly recommend using it once migrated to extensibility checkout on shopify. I have to specifically mention Fabio who is a credit to the company and showed a very deep understanding of the app and shopify overall. He was more than happy to jump on a call immediately after my initial live chat enquiry. You don't get this level of service from the majority of apps in shopify. This is what separate the average apps from the best apps.

Vip Shop Selene

Mar 28, 2024  on Shopify

Very good experience with customer care, the app is very good for shop that have many payments method. It's easy to use and very useful!

Zentana

Mar 27, 2024  on Shopify

Broke my checkout and lost money due to it. Support was helpful to fix it in the beginning, but stopped responding for a week now. I had to pause all rules and there still is no fix to this date.

ANTIQURIOUS

Mar 25, 2024  on Shopify

No matter how small the problem was, he responded immediately and told me how to resolve it. Thanks to you, I was able to solve the problem.

maati crafts

Mar 21, 2024  on Shopify

The app was extremely helpful in meeting all my requirements and helping in customizing the checkout options. Andrea was extremely helpful and supportive in answering all my questions and resolving issues (even some not related to the app :) Thank you, super job!

onlinemarkat

Jan 17, 2024  on Shopify

Finally! We found an app that solved the payment available matter, we are working with multiple payment gateways, and we have multiple markets; we really need an app like HidePay; it works smoothly, and the support team is very helpful and friendly. Thanks a lot

Topologie Hong Kong

Jan 15, 2024  on Shopify

Andrea is very helpful and helped us on customizations on functions that helps showing specific payment method in POS locations so that each POS location can utilize the website in store (shown to customers on tablets) while creating the orders with manual payment methods.

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