HidePay: Hide Payment Methods logo

Customer reviews: HidePay: Hide Payment Methods

Develop by Nextools

Reviews (305)

Overall rating
4.8

What Merchants Think

The app "HidePay: Hide Payment Methods" has generally received positive feedback from merchants. Many praise the app for its ease of use, seamless integration, and powerful customization features that effectively manage and modify payment options within their Shopify stores. A recurrent mention is the exceptional customer support provided by the HidePay team, with several users highlighting quick problem resolution and personalized assistance. However, there are a few reports of initial technical issues and less responsive support under certain circumstances.

Key Strengths

  • Intuitive and user-friendly interface.
  • Efficient customization of payment methods based on various conditions.
  • Excellent and responsive customer support team.
  • Seamless integration with Shopify, including for non-Shopify Plus users.
  • Cost-effective solution for businesses with different payment needs.

Common Concerns

  • Occasional technical issues during initial configurations.
  • Difficulty in reaching support in some instances.
  • Some users experienced app malfunctions that impacted store operations.

Final Thoughts

Overall, "HidePay: Hide Payment Methods" is highly regarded for its functionality and robust support service, making it a valuable tool for Shopify merchants needing payment method customization. Despite a few negative experiences, most users recommend the app for its efficiency and beneficial impact on ecommerce operations.

足爪セルフケアグッズ ひばり整爪店

Jan 27, 2025  on Shopify

It's a very easy-to-use app and very convenient. Also, the support is very kind and answers all your questions politely. If you're thinking about selling in BtoB, I definitely recommend it.

BINS AND BOXES

Jan 23, 2025  on Shopify

App is not working as expected. Support only available through "in-shopify-mail" (no reply so far). By coincidence I messaged their support software because it is linked on the bottom of their app (why would you link them?).

釜浅商店|合羽橋の包丁とキッチン用品専門店

Jan 14, 2025  on Shopify

Fantastic app and excellent support! Fabio was incredibly helpful when we encountered some issues. Highly recommended for managing complex payment rules with multiple conditions.

BOLDER LOFT

Jan 06, 2025  on Shopify

Amazing App for Payment Control! Hidepay is a game-changer! I use it to hide Klarna for orders with longer fulfillment times and for high-ticket items where I want to avoid paying 4-5% commission to certain payment providers. The app works flawlessly and has saved me a lot of hassle and fees. The customer support is absolutely incredible! I had trouble setting it up initially, but their team stepped in and resolved everything within minutes. And the best part? All of this for the cost of a cup of coffee per month! If I had to sum it up in one word: AMAZING!

Layered

Dec 22, 2024  on Shopify

Great app, great team of support. Both works like a charm of us with 6 markets enabled with multiple needs on hiding certain pay methods on markets.

Korendy Türkiye

Dec 16, 2024  on Shopify

We've been using HidePay for months to reorder payment methods, hide some of payments based on certain conditions. So far the app works perfectly. The support team is very helpful and quick in case we need help. Strongly recommend this app for checkout payment customisation.

Fortus Pilates

Dec 15, 2024  on Shopify

Awesome app. Does what it says. I had a small issue configuring (user problem) and Fabio had me sorted out in minutes. Highly recommend!

Wavell.dk

Dec 03, 2024  on Shopify

Fantastic app, fantastic support - 6 stars if possible. + to the extend of my knowledge, there is no other app available that is this capable in terms of customizing checkout.

Scrummi

Nov 19, 2024  on Shopify

Hidepay is such a great app! It makes customizing payment options for different markets so easy, which has been a total game-changer for us. The flexibility it offers is exactly what we needed to keep things running smoothly and give our customers the best experience. The support team is amazing—always super helpful and quick to fix any issues we’ve run into. They really go above and beyond to make sure everything works perfectly. Overall, we couldn’t be happier with Hidepay. It’s reliable, easy to use, and the support is brilliant! Definitely recommend it!

Solkem

Nov 19, 2024  on Shopify

It just works (and not only for Shopify Plus)! I had set a wrong configuration and Fabio from the support team suggested to hop on a call. Issue fixed in 5 minutes!

Vlisco

Nov 07, 2024  on Shopify

We downloaded this app primarily to remove PayPal Express from our checkout without removing PayPal altogether as a payment method. The small configuration issue that occurred was very quickly solved by Fabio, who provided great support. I recommend this app for customising your payment offer in the checkout.

Better-Pack

Oct 27, 2024  on Shopify

Everything works fine. Had a small problem with a rule, but the support helped me very quickly! 5 / 5 Stars! :)

Sohair.it

Oct 22, 2024  on Shopify

App veramente comoda, intuitiva e semplice da usare con supporto disponibile e super gentile. La consiglio.

RAUSCH AG KREUZLINGEN

Oct 21, 2024  on Shopify

Great app to control which payment options to show and in which order. It was essentiall for our store, since we have different payment options for different GEOs, which can be easily done by this great app. They also have an amazing support, very quick, friendly and helpful.

MISHKA

Oct 15, 2024  on Shopify

Great app and great support theme. I needed separate payment options for Türkiye and this gave me exactly what I needed.

The Shoe Care Shop

Oct 14, 2024  on Shopify

Good working app and great support! Excluded a certain payment for all but one country and changed the sorting order.

e-materials.pl

Sep 26, 2024  on Shopify

Limiting the payment options at checkout speeds up the process for customers, and the support team will definitely appreciate having fewer inquiries about incorrect payment choices. Your business will thank you for that! :) The app is easy to use, and the helpdesk was great. Andrea quickly helped us customize the settings. Great job, team!

Carpet Warehouse

Sep 22, 2024  on Shopify

Fantastic app and even better support - any issues I had were solved on live chat within a matter of minutes

WigWag Swag

Sep 17, 2024  on Shopify

A really wonderful app! Very easy and intuitive to use. Additionally the team is super helpful and responsive no matter how big or small the question.

Babybliss

Sep 16, 2024  on Shopify

Servizio clienti veloce e disponibile - ha capito il problema e mi ha aiutato a risolverlo velocemente. Consigliamo a chi vuole personalizzare i payment methods nel proprio checkout.

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