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Customer reviews: HidePay: Hide Payment Methods

Develop by Shopify

Reviews (338)

Overall rating
4.8

What Merchants Think

The app "HidePay: Hide Payment Methods" has generally received positive feedback from merchants. Many praise the app for its ease of use, seamless integration, and powerful customization features that effectively manage and modify payment options within their Shopify stores. A recurrent mention is the exceptional customer support provided by the HidePay team, with several users highlighting quick problem resolution and personalized assistance. However, there are a few reports of initial technical issues and less responsive support under certain circumstances.

Key Strengths

  • Intuitive and user-friendly interface.
  • Efficient customization of payment methods based on various conditions.
  • Excellent and responsive customer support team.
  • Seamless integration with Shopify, including for non-Shopify Plus users.
  • Cost-effective solution for businesses with different payment needs.

Common Concerns

  • Occasional technical issues during initial configurations.
  • Difficulty in reaching support in some instances.
  • Some users experienced app malfunctions that impacted store operations.

Final Thoughts

Overall, "HidePay: Hide Payment Methods" is highly regarded for its functionality and robust support service, making it a valuable tool for Shopify merchants needing payment method customization. Despite a few negative experiences, most users recommend the app for its efficiency and beneficial impact on ecommerce operations.

HDD Sondes

Nov 24, 2025  on Shopify

Many thanks to Abhi for his help with setting up the app. The app can be very helpful when dealing with fraudulent orders. Thanks! UPD after about a half year of using - still highly recomment and many thanks to Yuvraj for their help with setting up some new things after we moved from Stripe to Shopify Payments!

Meatformore.nl

Nov 19, 2025  on Shopify

This is a great app! For us it was really important to have iDeal as the first payment option. You want to have the checkout as easy as possible. There was a small problem with giftcards, but solved really faast by Fabio!

Kasa Beauty Trade B2B

Nov 10, 2025  on Shopify

The app is amazing and a really good fit for our store. We are only selling to B2B customers who shouldn't be able to choose from a bunch of payment methods, but rather have one assigned. And that's exactly what the app's doing for us. I also have to mention, that they have an outstanding chat support. I had a problem with a rule I created which overlapped with some other rules and they continuously worked on that issue until it was resolved. Shoutouts to Fabio! :)

FruitVeggies

Oct 23, 2025  on Shopify

The customer support was great. They answered within minutes and clarified my topic totally including a valuable explanation.

ACP

Oct 16, 2025  on Shopify

The app works seamlessly and the support team was quick and responsive to help us get set up correctly.

greenleafblends-dk

Sep 17, 2025  on Shopify

Fabio was so helpful and really went ahead and helped me solve our store's problems. Would highly recommend this app and this team. Thanks again Fabio!

Obir Naturel

Sep 10, 2025  on Shopify

Highly recommended app and support. The app works very well and truly does what I needed. The support team guided me step by step with the setup and now everything works perfectly.

Japan Vibe

Sep 05, 2025  on Shopify

This app perfectly meets our needs! It allows us to easily manage which payment methods are displayed depending on the customer’s shipping country, avoiding any confusion. Setup was straightforward, and the developer personally helped me configure the app, which made things even easier.

Casa Argentina Limited

Sep 03, 2025  on Shopify

Outstanding support from Fabio — he stayed with me from start to finish and ensured every issue was fully resolved. Great app and support team!

DEAR DOG

Aug 20, 2025  on Shopify

it does what it is supposed to do -in my case it hides a billing method for B2C customers. the support was very helpful.

HDD Sondes

Aug 13, 2025  on Shopify

Many thanks to Abhi for his help with setting up the app. The app can be very helpful when dealing with fraudulent orders. Thanks!

ELMOX

Aug 12, 2025  on Shopify

Eine App, welche wir bereits seit Stunde eins in unserem Shop nutzen. Bei Problemen und Fragen hilft der Support via Livechat schnell und unkompliziert weiter. Absolut weiterzuempfehlen!

Vaonis

Jul 04, 2025  on Shopify

Every time I needed assistance, Andrea or Fbio were incredibly responsive and helpful. They didn’t just answer questions, they took the lead to refine and adjust the setup when needed. Absolutely recommend this app for both its features and its outstanding support team.

Petware Pottery Wholesale

Jun 26, 2025  on Shopify

Awesome app!! I run a wholesale store and needed to hide all the payment methods since I invoice orders when the product ships and my customers pay net 30. This worked perfectly!

The Prince Webshop

Jun 26, 2025  on Shopify

Working with multiple markets and multiple payment providers this enables me to reduce customer dissatisfaction with payments not working for them. Easy to setup and great support when needed.

Vicomte A

Jun 17, 2025  on Shopify

Fabio was very Helpful ! The app might not be easy to set up at first but the support team is reactive and very helpful. And the app works perfectly so far.

Shop Dejac SA

Jun 16, 2025  on Shopify

A very good application with top customer service. I had a particular need for 3 different rules and I couldn't set them up correctly. I had a video call with Fabio who solved the problem in record time, thanks to him!

Fantasia Moda

May 28, 2025  on Shopify

Impeccably simplifies the handling of payment methods at checkout and has enabled us to significantly improve the user experience of our online shop. Customer support is fast and quick to solve any problems. I recommend installing it to avoid future development headaches :)

the ZKS

May 23, 2025  on Shopify

They answered my questions in a detailed and caring way and solved my problems. I especially thank Mr. Abhi for his interest .

Achorao

May 12, 2025  on Shopify

Fabio was great, i had a problem from nowhere after 2 years with the app and he took the tike to fix it the same day. Really important app for our business and margins

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