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Customer reviews: HidePay: Hide Payment Methods

Develop by Nextools

Reviews (320)

Overall rating
4.9

What Merchants Think

The app "HidePay: Hide Payment Methods" has generally received positive feedback from merchants. Many praise the app for its ease of use, seamless integration, and powerful customization features that effectively manage and modify payment options within their Shopify stores. A recurrent mention is the exceptional customer support provided by the HidePay team, with several users highlighting quick problem resolution and personalized assistance. However, there are a few reports of initial technical issues and less responsive support under certain circumstances.

Key Strengths

  • Intuitive and user-friendly interface.
  • Efficient customization of payment methods based on various conditions.
  • Excellent and responsive customer support team.
  • Seamless integration with Shopify, including for non-Shopify Plus users.
  • Cost-effective solution for businesses with different payment needs.

Common Concerns

  • Occasional technical issues during initial configurations.
  • Difficulty in reaching support in some instances.
  • Some users experienced app malfunctions that impacted store operations.

Final Thoughts

Overall, "HidePay: Hide Payment Methods" is highly regarded for its functionality and robust support service, making it a valuable tool for Shopify merchants needing payment method customization. Despite a few negative experiences, most users recommend the app for its efficiency and beneficial impact on ecommerce operations.

greenleafblends-dk

Sep 17, 2025  on Shopify

Fabio was so helpful and really went ahead and helped me solve our store's problems. Would highly recommend this app and this team. Thanks again Fabio!

Obir Naturel

Sep 10, 2025  on Shopify

Highly recommended app and support. The app works very well and truly does what I needed. The support team guided me step by step with the setup and now everything works perfectly.

Japan Vibe

Sep 05, 2025  on Shopify

This app perfectly meets our needs! It allows us to easily manage which payment methods are displayed depending on the customer’s shipping country, avoiding any confusion. Setup was straightforward, and the developer personally helped me configure the app, which made things even easier.

Casa Argentina Limited

Sep 03, 2025  on Shopify

Outstanding support from Fabio — he stayed with me from start to finish and ensured every issue was fully resolved. Great app and support team!

DEAR DOG

Aug 20, 2025  on Shopify

it does what it is supposed to do -in my case it hides a billing method for B2C customers. the support was very helpful.

HDD Sondes

Aug 13, 2025  on Shopify

Many thanks to Abhi for his help with setting up the app. The app can be very helpful when dealing with fraudulent orders. Thanks!

ELMOX

Aug 12, 2025  on Shopify

Eine App, welche wir bereits seit Stunde eins in unserem Shop nutzen. Bei Problemen und Fragen hilft der Support via Livechat schnell und unkompliziert weiter. Absolut weiterzuempfehlen!

Vaonis

Jul 04, 2025  on Shopify

Every time I needed assistance, Andrea or Fbio were incredibly responsive and helpful. They didn’t just answer questions, they took the lead to refine and adjust the setup when needed. Absolutely recommend this app for both its features and its outstanding support team.

Petware Pottery Wholesale

Jun 26, 2025  on Shopify

Awesome app!! I run a wholesale store and needed to hide all the payment methods since I invoice orders when the product ships and my customers pay net 30. This worked perfectly!

The Prince Webshop

Jun 26, 2025  on Shopify

Working with multiple markets and multiple payment providers this enables me to reduce customer dissatisfaction with payments not working for them. Easy to setup and great support when needed.

Vicomte A

Jun 17, 2025  on Shopify

Fabio was very Helpful ! The app might not be easy to set up at first but the support team is reactive and very helpful. And the app works perfectly so far.

Shop Dejac SA

Jun 16, 2025  on Shopify

A very good application with top customer service. I had a particular need for 3 different rules and I couldn't set them up correctly. I had a video call with Fabio who solved the problem in record time, thanks to him!

Fantasia Moda

May 28, 2025  on Shopify

Impeccably simplifies the handling of payment methods at checkout and has enabled us to significantly improve the user experience of our online shop. Customer support is fast and quick to solve any problems. I recommend installing it to avoid future development headaches :)

the ZKS

May 23, 2025  on Shopify

They answered my questions in a detailed and caring way and solved my problems. I especially thank Mr. Abhi for his interest .

Achorao

May 12, 2025  on Shopify

Fabio was great, i had a problem from nowhere after 2 years with the app and he took the tike to fix it the same day. Really important app for our business and margins

Building Controls Group

May 06, 2025  on Shopify

We came to this app because our current app was having issues working with Shop Pay and this app has been working excellent! I set it up quickly and was able to get it installed on our site to work immediately and our customers never missed a beat. Love this app!

AUTOPRINTS

Apr 25, 2025  on Shopify

We have just installed the app in our store to always set PayPal as the first font. During the initial setup, we immediately received support from the developer and were able to find a solution straight away

Vairam

Apr 15, 2025  on Shopify

Excellent App & Amazing Support! I've been using the Hide app and I must say it works flawlessly — super smooth, intuitive, and secure. What really stood out for me was the incredible support team behind it. A special shout-out to Abhi from the support team — he was extremely helpful, patient, and quick to respond to all my queries. He guided me step-by-step and made sure my issue was resolved without any hassle. Really appreciate the service and the human touch. Highly recommended for anyone looking for a reliable privacy app with top-notch customer support!

Negozio Abbigliamento Donna Dream

Mar 25, 2025  on Shopify

Perfect App and perfect support. This solution is just perfect!!! Kind, ultra-fast support that won't give up until the issue is solved. I'll keep buying from them!

Mornati Paglia

Mar 23, 2025  on Shopify

Questa app è esattamente ciò di cui avevamo bisogno! Ci permette di mostrare o nascondere i metodi di pagamento in base a regole specifiche, rendendo l’esperienza d’acquisto più fluida e personalizzata. Facile da configurare e super intuitiva, ha risolto un problema che Shopify da solo non gestisce. Inoltre, il supporto clienti è fantastico: rapido, competente e sempre disponibile ad aiutare! Se vuoi avere il pieno controllo sui metodi di pagamento nel tuo store, questa app è semplicemente ESSENZIALE! Consigliatissima!

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