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Customer reviews: Hertwill ‑ EU Dropshipping

Develop by Hertwill

Reviews (68)

Overall rating
4.9

What Merchants Think

Merchants using "Hertwill ‑ EU Dropshipping" generally express high satisfaction with the app. They appreciate its simplicity and efficiency in setting up their stores and managing products. The app's focus on high-quality, sustainable European brands has been particularly well-received. Many users highlight the excellent customer support, which is both responsive and genuinely helpful, as a standout feature. Overall, Hertwill seems to provide a reliable and professional service, contributing positively to users' business operations.

Key Strengths

  • User-friendly interface and easy setup and integration.
  • Exceptional customer service, noted for being responsive and personal.
  • High-quality products from sustainable and exclusive European brands.
  • Seamless integration with Shopify and smooth product management.
  • Fast shipping and dependable order fulfillment.
  • Comprehensive support materials, including tips for improving e-commerce operations.
  • Continuous addition of new products and brands to keep the catalog fresh.

Common Concerns

  • Occasional server errors when importing products to Shopify.
  • Approval required by each brand, sometimes causing delays.
  • High delivery costs to certain European countries, impacting pricing strategies.
  • Competition and price sensitivity when products are available at competitive prices elsewhere.
  • A few technical and synchronization issues, though commonly resolved by support.

Final Thoughts

Overall, "Hertwill ‑ EU Dropshipping" is well-regarded as a robust and reliable app for merchants engaged in dropshipping, particularly for those prioritizing quality and sustainability in their product offerings. Its standout customer service, user-friendly features, and focus on high-quality European products make it a valuable tool for eCommerce businesses on Shopify. Despite some occasional concerns, such as server issues and delivery costs, the app is highly recommended for dropshipping entrepreneurs looking to offer premium products and enjoy strong support.

Leather Goods

Aug 12, 2024  on Shopify

Hertwill has an impressive selection of high-quality brands and products. The integration is incredibly easy, and the import process is smooth, with orders consistently filled on time and delivered quickly. Their focus on quality ensures that my customers are always satisfied with their purchases. Communication with the Hertwill team is fast and helpful, and I appreciate their informative newsletters. It's clear they are constantly improving their system, making them a reliable partner. I highly recommend Hertwill for anyone in the dropshipping business.

Kinder

Aug 12, 2024  on Shopify

We were amazed, by how easy it was to use the application. Hertwill also offered us many good recommendations that we had not even realized. It was very helpful on setting up our own store. Super thankful for their support and how easy it was to start building our dream :). Danke schön for supporting small family business from Germany!

Alsvart Men's

Aug 11, 2024  on Shopify

Hertwill’s customer support is another highlight. The team is friendly, responsive, and always ready to help with any issues or questions. They provide assistance through live chat, email, and phone, making sure you get the support you need when you need it. In addition to the app and support, Hertwill offers a wide range of high-quality products from reliable suppliers. This combination of a strong app, excellent customer service, and good product selection makes Hertwill a top choice for anyone looking to succeed in dropshipping. all the best guys!

Nikolas store

Aug 11, 2024  on Shopify

I really appreciated the simplicity of the app. Everything ran smoothly. Also the variety of products was impressive. I highly recommend it.

Passion4Fashion

Aug 11, 2024  on Shopify

Hertwill is a game-changer for anyone looking to start or scale their e-commerce business. The interface is intuitive, making it easy to navigate and manage orders seamlessly. The product catalog is extensive, with a wide range of options that are regularly updated. Inventory management and automated order processing are reliable, which significantly reduces the time spent on manual tasks. The integration is smooth and the customer support is responsive and helpful. Overall, it's a solid choice for both beginners and experienced users.

SIEBENTASCHEN

Jul 01, 2024  on Shopify

We have been using the app for over 6 months now and it has been a great experience from the very beginning. We love the selection of brands, new products and brands are added frequently, imports are smooth, orders are filled on time and delivered quickly. In more than 6 months, we have only had 1 return and 1 exchange, which means that product quality and customer satisfaction come first for Hertwill. Of particular note is the friendly customer service. The Hertwill team is always ready to help, answer any questions, and solve technical problems that may arise. Overall, we highly recommend the app!

Finndelle

Jun 27, 2024  on Shopify

This is great app. Smooth and simple, works great and i have been getting really good customer support for some problems that i've faced. Also, Hertwill really offers only high quality products so you know that your customers are satisfied with their purchase! Highly recommend Hertwill.

Revohka

Apr 09, 2024  on Shopify

Dropshipping made simple with hertwill. Im also getting good amount of customer service when ever needed.

etti-bags

Mar 22, 2024  on Shopify

Although I haven't been using the app too long for this new store it worked like a charm from the beginning. This is my second store with them and of course there have been couple of hiccups but what brings me back is the great products and very nice and helpful customer support who are actually humans not bots.

BUYSALESMY

Mar 18, 2024  on Shopify

We have been Resellers for more than 10 years and have never been treated in this arrogant and discriminatory way as on your platform, which the majority of willing Brands refuse to sell the products without even explaining the reason. Also, when importing products to Shopify, there are many server errors that make proper functioning almost impossible. Avoid this platform at all costs...

SULA

Feb 26, 2024  on Shopify

Wonderful! The integration is extremely easy, communication is great both in speed and helpfulness! Support answers all questions seemingly day and night. Would recommend anyone looking into selling EU products.

Retkireppu

Feb 25, 2024  on Shopify

Maybe the best dropshipping app at this moment. There have of course been some minor starting problems, but they have been quickly solved.

My Store

Feb 23, 2024  on Shopify

Great products from European manufactures. Furthermore, awesome customer support who is very helpful and friendly. PS! Sometimes they even give tips how to improve your store.

MINKAI

Jan 16, 2024  on Shopify

I am very happy with the Hertwill! They are always there to help when needed. They also have great products to sell.

Kõuts accessories

Dec 20, 2023  on Shopify

Good products and the app works as promised. They also helped me choose a niche for my store. Had a small problem with stock synchronization, but the support team resolved it quickly. Overall, a good experience thus far and would recommend.

My Store

Dec 07, 2023  on Shopify

They have great customer support and have even helped me with issues that shouldn't concern them. I am still in the process of launching my store, so there are no sales to report yet, but thus far, the experience has been great. Now, I just have to push myself to finish the store

ringe

Nov 30, 2023  on Shopify

Hertwill showed me how easy it is to open a webshop with sustainable and quality products. Their team is very supportive and has my best interest at heart. I am truly satisfied and happy I found them!

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