UPDATE TO REVIEW IN THE BOTTOM OF THE TEXT!! slow customer support. Wrote to them 30/12-2025 and again 3/1 -2026 and yet to this day 9/1 they haven´t answered and my customer is waiting for her order that is not sent yet! She made her order 29/12-2025!! Also some companies sell their products on Hertwill with a higher price than on their own webshops! I have already informed Hertwill about one of those brand, but it´s impossible for me to do their work and be a detective for all their products and report to them what products that are priced to high. Hertwill should do that control. But obviously they don´t. UPDATE 2026-01-20: I asked to have my email changed. They finally did and now my whole Hertwill account is gone! I immediately reach out to Joseph, the founder of Hertwill, as he had recently emailed me. I told him the account was gone and I sent him screenshots. He said maybe it was because of the e-mail change. I told him that I had asked for an emailchange, not to get my account deleted. He responded that I should log in with my new email but I was already logged in and sent screenshot again showing that there was no dashboard, no orderhistory, no importlist etc, just a huge sad emoji cover the entire screen where the dashboard should have been, saying "something went wrong". Joseph just left the ongoing e-mail conversation completely ignoring that I can´t manage my Hertwill account! THIS IS SERIOUS!! I´m telling him my account is gone! subscription and all! I paid 39Euros 6 days ago, and I can´t use my account! And he don´t give a crap about it! This all happened after me giving my previous 1 star review of Hertwill, and founder Joseph answers a bull**t reply to the review trying to save his a**. He also sent me a very disrespectful email, right after replying to my review, criticising my webshop, basically saying it´s ugly. I am not interesting in getting hunt down and horassed by the founder of Hertwill who dosen´t want to own up to Hertwills mistakes and gets offended by an authentic review. And about my previous review, I did not say that brands sell their products lower than their wholesale price on their own stores, I said that their "wholesale" on Hertwill sometimes are higher than their RETAILPRICE on their own stores. And the unanswered emails to the customer service was ABOUT the card that they had claimed was working without extra authentication but did´t seemed to anyway. The "failed" icon never changed status, even when it was extra authenticated or not, or when it was working or not, so it was impossible to know! Weeks earlier I had asked them to change my email since I had changed domain, and they said they would, not telling me that I hade du ask for the change from my previous email. The issue was totally ignored. After the third mail, customer service was sweet and took full accountability, unlike Joseph, the Hertwill founder, who in the reply to my review blames this on me and only takes partial accountability. This is just unbelievable ... I seriously loved Hertwill from the beginning, I never expected it to become this nightmare...

slow customer support. Wrote to them 30/12-2025 and again 3/1 -2026 and yet to this day 9/1 they haven´t answered and my customer is waiting for her order that is not sent yet! She made her order 29/12-2025!! Also some companies sell their products on Hertwill with a higher price than on their own webshops! I have already informed Hertwill about one of those brand, but it´s impossible for me to do their work and be a detective for all their products and report to them what products that are priced to high. Hertwill should do that control. But obviously they don´t.

Quite bumpy experience so far. Many errors in the stock levels (ordered products appear to be out of stock after the order -> disappointed customers), also errors in shipments. For example they forget to send an order or shipped wrong products. In my shop the amount of Hertwill errors have been over 15% which makes it very difficult to start a new shop if you cannot rely on the supplier and the result of many orders is a disappointed customer. The products are high quality but pricing can be a bit challenging as in many cases the brands are selling the products cheaper at their own webshops. It would be a 5 star partner if it worked.

Hertwill es una app fantástica para comercio sostenible y, en general, estoy muy satisfecho con su servicio y su catálogo. Esta semana tuve problemas tras la caída de Cloudflare y, aunque finalmente quedó todo resuelto, eché en falta una mejor comunicación. Envié varios correos y solo recibí un mensaje genérico, cuando hubiera agradecido algo tan simple como: “estamos trabajando en ello, no te hemos olvidado”. Aun así, valoro mucho la solución final y el potencial de la plataforma. Solo pediría que mejoren la atención durante incidencias, porque la herramienta realmente lo merece.

Hertwill has been a pleasant experience so far. Customer support is responsive and helpful, the app is easy to install, pricing feels reasonable, and there’s a good range of quality products from European brands. The only downside is that shipping can be a bit expensive for some markets/products — but it’s understandable. Overall, I do recommend this app.

Hertwill got great products. I am really happy to work with them. They are always there to help you!

I love how Hertwill is taking an honest and transparent approach to helping people start their business while sourcing the best quality. Many all natural, organic, eco-friendly, handmade products from proud family owned businesses. Even the customer service is responsive with real people (often Joosep one of the co-founders). Plus, their integration with Shopify works well with very little effort. Strongly recommend. LoveStyleWorld.com

Well structured and easy to use. The only downside is that the margins on the products are not that good.

Jag är mycket nöjd med Hertwill, de har många bra varumärken. Dock saknar jag mer barn ytterplagg och barnskor. De är smidiga i sin hantering. Det är lätt att ladda ner produkter. Smidigt att det går att ladda ner texten på svenska, funkar dock inte alltid.

Great customer support, and a page is realy easy to navigate. Products are easily imported and are of great quality. Only downside is that some suppliers have prices almost as high as their selling prices on their websites so there is no margin for a dropshipper on their products. Also, shipping to some areas of EU is 14,99 so you need to do some magic with your pricing. Hertwill is everything I hoped it would be as a dropshipper. PS: Don't sleep on the marketing material they provide. Unique for a dropshipping provider to give you so much A class material to use.

I’m extremely satisfied with my experience working with Hertwill app From the very first interaction, it was clear that they value professionalism and a customer-first approach. Communication was smooth and transparent, and their team truly took the time to understand our needs and provide the best possible solution. What stood out to me most was their attention to detail and the high quality of their service. Everything was delivered right on time and met — or even exceeded — expectations. Even after delivery, their support remained top-notch; any questions were answered quickly and kindly. In short, Hertwill is a reliable and professional partner that I would highly recommend to anyone. I’m looking forward to working with them again in the future!

The application works really well, and orders are processed largely automatically. The ordered products have arrived to customers within the agreed timeframe. What’s especially great is how smoothly the synchronization between the online store and Hertwill works.

Effortless product sourcing with great design flexibility! Hertwill has been a game-changer for my shop Feroxmaison.eu . The integration is smooth, the product feed is clean, and I love how easily I can import & edit listings in my own brand voice. The free plan is generous, and the minimal UI fits perfectly with how I work. Highly recommend for creatives & boutique store owners who want fast setup without compromising style! Thank you team Hertwill — you made dropshipping feel like real design work.

It’s rare to find tech that actually feels like a partner. We were sceptical at first—another app promising to simplify things. But Hertwill surprised us. It doesn’t just “work”. It thinks with you. The setup was intuitive, and the ongoing sync between products, stock and fulfilment is remarkably reliable. We now spend far less time worrying about operations and more time doing what we love—curating meaningful pieces for modern families. What really earned our trust, though, is the human side. When questions came up, support wasn’t just quick—it was thoughtful. Someone on the other end actually cared about the details. For a small brand with big standards, that makes all the difference.

Hertwill has been incredible. The selection of exclusive EU and US brands sets it apart—no generic, low-quality products here. I love how easy it is to add products to my store with just a couple of clicks, complete with beautiful photos and descriptions that actually convert. I’m excited to see what new products they’ll add next and look forward to growing my business with Hertwill.

Hallo, bis jetzt kann ich mich über die App nicht beklagen, funktioniert alles reibungslos. Am Anfang gabs 1-2 Probleme mit den Einstellungen aber mit Hilfe vom Support konnten wir die Probleme beseitige. Was noch gut wäre, wenn es neue Produkte zur Kinder Nische geben würde die angesagt sind und gut verkaufen lassen. Mit freundlichen Grüßen yamWAY

The Hertwill app is very intuitive and easy to use. The interface is clean and well-organized, which makes navigating through the features simple even for beginners. Adding products, editing descriptions, and managing the store feels seamless. Everything works smoothly, and the entire process—from choosing suppliers to publishing items—takes just a few clicks. It’s a great tool for anyone looking to start or manage an online store without getting overwhelmed.

Great service, great selection, help available! The only downside is that the stock is not always up to date.

Easy to navigate, excellent products and the customer service/regular emails are really helpful as I set up my business.

I’ve been using Hertwill for dropshipping from the EU, and it’s been great. Shipping is fast, the app is easy to use, and it connects smoothly with my Shopify store. It automates most of the order process, saving me time. If you want reliable dropshipping from the EU, Hertwill is worth checking out.