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Customer reviews: Hertwill: EU & US Dropshipping

Develop by Hertwill

The Hertwill app enhances Shopify stores with powerful tools for product sourcing and supplier management. Reading authentic customer reviews helps merchants evaluate if it fits their business needs.

Reviews (52)

Overall rating
4.8

What Merchants Think

Merchants using "Hertwill ‑ EU Dropshipping" generally express high satisfaction with the app. They appreciate its simplicity and efficiency in setting up their stores and managing products. The app's focus on high-quality, sustainable European brands has been particularly well-received. Many users highlight the excellent customer support, which is both responsive and genuinely helpful, as a standout feature. Overall, Hertwill seems to provide a reliable and professional service, contributing positively to users' business operations.

Key Strengths

  • User-friendly interface and easy setup and integration.
  • Exceptional customer service, noted for being responsive and personal.
  • High-quality products from sustainable and exclusive European brands.
  • Seamless integration with Shopify and smooth product management.
  • Fast shipping and dependable order fulfillment.
  • Comprehensive support materials, including tips for improving e-commerce operations.
  • Continuous addition of new products and brands to keep the catalog fresh.

Common Concerns

  • Occasional server errors when importing products to Shopify.
  • Approval required by each brand, sometimes causing delays.
  • High delivery costs to certain European countries, impacting pricing strategies.
  • Competition and price sensitivity when products are available at competitive prices elsewhere.
  • A few technical and synchronization issues, though commonly resolved by support.

Final Thoughts

Overall, "Hertwill ‑ EU Dropshipping" is well-regarded as a robust and reliable app for merchants engaged in dropshipping, particularly for those prioritizing quality and sustainability in their product offerings. Its standout customer service, user-friendly features, and focus on high-quality European products make it a valuable tool for eCommerce businesses on Shopify. Despite some occasional concerns, such as server issues and delivery costs, the app is highly recommended for dropshipping entrepreneurs looking to offer premium products and enjoy strong support.

Bamboccini

Jul 30, 2025  on Shopify

Great customer support, and a page is realy easy to navigate. Products are easily imported and are of great quality. Only downside is that some suppliers have prices almost as high as their selling prices on their websites so there is no margin for a dropshipper on their products. Also, shipping to some areas of EU is 14,99 so you need to do some magic with your pricing. Hertwill is everything I hoped it would be as a dropshipper. PS: Don't sleep on the marketing material they provide. Unique for a dropshipping provider to give you so much A class material to use.

Ferox Maison

Jul 08, 2025  on Shopify

Effortless product sourcing with great design flexibility! Hertwill has been a game-changer for my shop Feroxmaison.eu . The integration is smooth, the product feed is clean, and I love how easily I can import & edit listings in my own brand voice. The free plan is generous, and the minimal UI fits perfectly with how I work. Highly recommend for creatives & boutique store owners who want fast setup without compromising style! Thank you team Hertwill — you made dropshipping feel like real design work.

Nidore

Jul 03, 2025  on Shopify

It’s rare to find tech that actually feels like a partner. We were sceptical at first—another app promising to simplify things. But Hertwill surprised us. It doesn’t just “work”. It thinks with you. The setup was intuitive, and the ongoing sync between products, stock and fulfilment is remarkably reliable. We now spend far less time worrying about operations and more time doing what we love—curating meaningful pieces for modern families. What really earned our trust, though, is the human side. When questions came up, support wasn’t just quick—it was thoughtful. Someone on the other end actually cared about the details. For a small brand with big standards, that makes all the difference.

Silken Bloom

Jun 25, 2025  on Shopify

Hertwill has been incredible. The selection of exclusive EU and US brands sets it apart—no generic, low-quality products here. I love how easy it is to add products to my store with just a couple of clicks, complete with beautiful photos and descriptions that actually convert. I’m excited to see what new products they’ll add next and look forward to growing my business with Hertwill.

yamWAY

Jun 23, 2025  on Shopify

Hallo, bis jetzt kann ich mich über die App nicht beklagen, funktioniert alles reibungslos. Am Anfang gabs 1-2 Probleme mit den Einstellungen aber mit Hilfe vom Support konnten wir die Probleme beseitige. Was noch gut wäre, wenn es neue Produkte zur Kinder Nische geben würde die angesagt sind und gut verkaufen lassen. Mit freundlichen Grüßen yamWAY

OXYNIX

Jun 16, 2025  on Shopify

The Hertwill app is very intuitive and easy to use. The interface is clean and well-organized, which makes navigating through the features simple even for beginners. Adding products, editing descriptions, and managing the store feels seamless. Everything works smoothly, and the entire process—from choosing suppliers to publishing items—takes just a few clicks. It’s a great tool for anyone looking to start or manage an online store without getting overwhelmed.

Muumihetki

Jun 12, 2025  on Shopify

Great service, great selection, help available! The only downside is that the stock is not always up to date.

Purranoia | Furry Friends First

Jun 11, 2025  on Shopify

Easy to navigate, excellent products and the customer service/regular emails are really helpful as I set up my business.

SmagusZaislai.LT

Jun 03, 2025  on Shopify

I’ve been using Hertwill for dropshipping from the EU, and it’s been great. Shipping is fast, the app is easy to use, and it connects smoothly with my Shopify store. It automates most of the order process, saving me time. If you want reliable dropshipping from the EU, Hertwill is worth checking out.

BORMEA

May 30, 2025  on Shopify

Je suis extrêmement satisfait de Hertwill. Leurs produits sont d'excellente qualité, ce sont des professionnels de confiance avec un excellent sens du contact, et leurs conseils sont toujours pertinents. C'est un fournisseur que je recommande vivement. - I am extremely satisfied with Hertwill. Their products are of excellent quality, they are trustworthy professionals with an excellent sense of contact, and their advice is always relevant. They are a highly recommended supplier.

Vynor

May 30, 2025  on Shopify

The products are great, but the prices of subscription are constantly increasing, besides if you have technical problems (which in my case their changes in the way they operate generated a major problem that totally blocked my store to continue selling), their support is slow and inefficient.

Mercazul

May 20, 2025  on Shopify

The range of products offered by this dropshipping supplier caught my attention from the beggining. I find easier to sell items such as clothing and footwear crafted from upcycled materials, punk-style boots or paraben-free, cruelty-free organic cosmetics because they align with an alternative philosophy that fits with me. And it's always easier to sell something you understand, you like to talk about or find interesting. Communication is a strong point. For any questions they answer fast and accurately. In addition, I was offered some excellent advices by the founder, Joosep, on how to develop my online store and attract more customers Very good job.

HelloLoomi

May 15, 2025  on Shopify

I'm very happy with Hertwill. All items are sourced from trusted brands, and you have to have a credible store for some to get approved for selling the products. They have clear communication and notifications are amazing. You're never lost.

Vinter Fable

May 12, 2025  on Shopify

I've been working with Hertwill for a while now and I'm really satisfied with their service. They offer high-quality products that help build trust with my customers. The delivery options are solid, especially within Europe — reliable tracking and reasonable shipping times. One of the things I really appreciate is the opportunity to apply to sell new brands. It allows me to expand my catalog with unique products that aren’t everywhere. Plus, the founders are very active — they take the time to respond, share useful tips, and occasionally give feedback to help improve the store. That kind of personal support is rare in the dropshipping world. I definitely recommend Hertwill to anyone looking for a trustworthy, quality-focused partner.

Store 1998

Apr 09, 2025  on Shopify

Incredibly easy to use this app en the support you receive from Hertwill is good and quick! Recomment using! Also, shipments are quick and the order fullfilment works perfectly.

SamiBags

Apr 08, 2025  on Shopify

Been using the app for sometime now and have used some other apps as well. But with sourcing or dropshipping you might be thinking that I install an app that is it, but you are actually getting or buying service not just an app and the service that you are getting from Hertwill is top-notch.

Tavaratalo Koivumäki

Apr 08, 2025  on Shopify

The app is easy to use and they give good advice via email. I believe I will expand the collaboration once I get the online store up and running.

AwesomeShoes

Apr 08, 2025  on Shopify

I couldn't be happier with this Shopify app! Not because the app is so great but the service that you get. The weekly newsletters themselves are very valuable and have helped me as first timer tremendously. Highly recommend!

Woolnatura

Apr 07, 2025  on Shopify

Everything has been working flawlessly and exactly as expected. The entire process – from ordering to delivery and setup – was smooth and hassle-free. I’m really happy with the quality and reliability of the products. Hertwill has definitely earned my trust.

SteinKunstWerk

Apr 07, 2025  on Shopify

I am very satisfied with this dropshipping service. The ability to offer products from European brands is highly beneficial. All items come from trusted manufacturers, and the 2-year warranty provides peace of mind. The integration with my Shopify store was straightforward, and shipping directly from European warehouses ensures quick order fulfillment. I also appreciate the professional support from the team, which responds promptly to any inquiries. Overall, it's a recommendable solution for anyone looking to showcase European brands in their shop. DI steinkunstwerk.de

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