Taranker.Com Logo
Hertwill EU & US Dropshipping logo

Customer reviews: Hertwill EU & US Dropshipping

Develop by Hertwill

The Hertwill app enhances Shopify stores with powerful tools for product sourcing and supplier management. Reading authentic customer reviews helps merchants evaluate if it fits their business needs.

Reviews (59)

Overall rating
4.9

What Merchants Think

Merchants using "Hertwill ‑ EU Dropshipping" generally express high satisfaction with the app. They appreciate its simplicity and efficiency in setting up their stores and managing products. The app's focus on high-quality, sustainable European brands has been particularly well-received. Many users highlight the excellent customer support, which is both responsive and genuinely helpful, as a standout feature. Overall, Hertwill seems to provide a reliable and professional service, contributing positively to users' business operations.

Key Strengths

  • User-friendly interface and easy setup and integration.
  • Exceptional customer service, noted for being responsive and personal.
  • High-quality products from sustainable and exclusive European brands.
  • Seamless integration with Shopify and smooth product management.
  • Fast shipping and dependable order fulfillment.
  • Comprehensive support materials, including tips for improving e-commerce operations.
  • Continuous addition of new products and brands to keep the catalog fresh.

Common Concerns

  • Occasional server errors when importing products to Shopify.
  • Approval required by each brand, sometimes causing delays.
  • High delivery costs to certain European countries, impacting pricing strategies.
  • Competition and price sensitivity when products are available at competitive prices elsewhere.
  • A few technical and synchronization issues, though commonly resolved by support.

Final Thoughts

Overall, "Hertwill ‑ EU Dropshipping" is well-regarded as a robust and reliable app for merchants engaged in dropshipping, particularly for those prioritizing quality and sustainability in their product offerings. Its standout customer service, user-friendly features, and focus on high-quality European products make it a valuable tool for eCommerce businesses on Shopify. Despite some occasional concerns, such as server issues and delivery costs, the app is highly recommended for dropshipping entrepreneurs looking to offer premium products and enjoy strong support.

Mercazul

May 20, 2025  on Shopify

The range of products offered by this dropshipping supplier caught my attention from the beggining. I find easier to sell items such as clothing and footwear crafted from upcycled materials, punk-style boots or paraben-free, cruelty-free organic cosmetics because they align with an alternative philosophy that fits with me. And it's always easier to sell something you understand, you like to talk about or find interesting. Communication is a strong point. For any questions they answer fast and accurately. In addition, I was offered some excellent advices by the founder, Joosep, on how to develop my online store and attract more customers Very good job.

HelloLoomi

May 15, 2025  on Shopify

I'm very happy with Hertwill. All items are sourced from trusted brands, and you have to have a credible store for some to get approved for selling the products. They have clear communication and notifications are amazing. You're never lost.

Vinter Fable

May 12, 2025  on Shopify

I've been working with Hertwill for a while now and I'm really satisfied with their service. They offer high-quality products that help build trust with my customers. The delivery options are solid, especially within Europe — reliable tracking and reasonable shipping times. One of the things I really appreciate is the opportunity to apply to sell new brands. It allows me to expand my catalog with unique products that aren’t everywhere. Plus, the founders are very active — they take the time to respond, share useful tips, and occasionally give feedback to help improve the store. That kind of personal support is rare in the dropshipping world. I definitely recommend Hertwill to anyone looking for a trustworthy, quality-focused partner.

Store 1998

Apr 09, 2025  on Shopify

Incredibly easy to use this app en the support you receive from Hertwill is good and quick! Recomment using! Also, shipments are quick and the order fullfilment works perfectly.

SamiBags

Apr 08, 2025  on Shopify

Been using the app for sometime now and have used some other apps as well. But with sourcing or dropshipping you might be thinking that I install an app that is it, but you are actually getting or buying service not just an app and the service that you are getting from Hertwill is top-notch.

Tavaratalo Koivumäki

Apr 08, 2025  on Shopify

The app is easy to use and they give good advice via email. I believe I will expand the collaboration once I get the online store up and running.

AwesomeShoes

Apr 08, 2025  on Shopify

I couldn't be happier with this Shopify app! Not because the app is so great but the service that you get. The weekly newsletters themselves are very valuable and have helped me as first timer tremendously. Highly recommend!

Woolnatura

Apr 07, 2025  on Shopify

Everything has been working flawlessly and exactly as expected. The entire process – from ordering to delivery and setup – was smooth and hassle-free. I’m really happy with the quality and reliability of the products. Hertwill has definitely earned my trust.

SteinKunstWerk

Apr 07, 2025  on Shopify

I am very satisfied with this dropshipping service. The ability to offer products from European brands is highly beneficial. All items come from trusted manufacturers, and the 2-year warranty provides peace of mind. The integration with my Shopify store was straightforward, and shipping directly from European warehouses ensures quick order fulfillment. I also appreciate the professional support from the team, which responds promptly to any inquiries. Overall, it's a recommendable solution for anyone looking to showcase European brands in their shop. DI steinkunstwerk.de

Esther-Exclusive

Apr 07, 2025  on Shopify

I find the use of Hertwill to be a bless, the app is working flawless with shopify. Also i am very pleased with the amount of products you can choose, we have done some test orders and the products look really good and are shipped with care. The support from Hertwill is very good and each time I reach out they respond very fast. We truly advice Hertwill for your webshop.

Tairi Roosve

Apr 04, 2025  on Shopify

Solid app, and the support is top-notch. Quick answers and real help. Joosep really came through for me. The European brands are a nice change of pace, too. Definitely a good way to get a dropshipping store going. Everything is made so easy.

My Breden

Apr 03, 2025  on Shopify

I was skeptical at first, another dropshipping app, right? But Hertwill's been solid. Honestly, products are very good, shipping's been reliable, and I haven't had any of those 'oops, your store's broken' moments. Plus, they actually answer when you ask a question. Real people, not just a bot. That's worth a lot!

AwesomeShoes

Apr 02, 2025  on Shopify

I couldn't be happier with this Shopify app! It’s truly a good for anyone looking to dropship premium products exclusively from European brands. The quality and variety of products they offer are unparalleled. The seamless integration with my Shopify store is remarkable—it took just a couple of clicks to sync products and upload professional photoshoot pictures, making my store look absolutely stunning. Furthemore, the team is incredibly responsive, addressing all my queries promptly and with utmost professionalism. Their dedication to ensuring smooth operations for users like me is truly commendable. Highly recommend!

Lindstor

Mar 03, 2025  on Shopify

I have been using the Hertwill app on Shopify since it was launched on the platform, and a lot of development has taken place. Overall, I have mostly positive things to say, but I have identified at least two areas for improvement: - The return process is poor because the customer has to print the return address label themselves. In my opinion, this is unacceptable in the digital era of 2025. For the past 1.5 years, I have received the same response—that the return process is continuously being developed—but nothing big has changed yet. I also suggested a long time ago that the return address label should be automatically included in shipments. - Currently, Hertwill processes exchange orders as separate orders, which means that on the Shopify platform, you have to create a new order for the customer, and the distribution process functions as it does for new orders. However, Shopify also has a feature that allows exchange orders to be handled in a way where, once the return of the original product has been initiated, you can add a new product to the same "order card" after processing the return and request its distribution. However, this function does not work with Hertwill. These two improvements would significantly ease the workload of Shopify merchants.

Herzwerk

Feb 14, 2025  on Shopify

Ich finde Hertwill wirklich richtig gut und nutze es total gerne. Tolle & hochwertige Produkte, sehr netter Support und übersichtliche Seite. Sehr zu empfehlen!

Otter City

Jan 14, 2025  on Shopify

Hertwill is awesome, honestly. Their Shopify app made setting up my store so much easier than I expected. It’s super simple to use—like, you don’t need to be a tech genius or anything. I got everything up and running in no time. What I love the most is their support team. I had a couple of questions (ok, maybe more than a couple ), and they got back to me so fast. Plus, they didn’t just give me some copy-paste answers—they actually helped me figure things out. You can tell they actually care. Also, the features in the app? Game changer. My store looks way better now, and I’m already seeing more people checking it out and buying stuff. If you’re on Shopify, you should totally try this out. Can’t recommend it enough!

MONSOL

Jan 14, 2025  on Shopify

I am delighted to have discovered the Hertwill platform. I had been searching for high-quality, eco-friendly, and sustainable products for a long time, and Hertwill is exactly what I needed. Their products are exceptional and impressively high-quality. The team's work is outstanding – whenever I have questions, I always receive prompt and friendly responses. I sincerely recommend Hertwill to anyone who values quality.

CANARY

Jan 13, 2025  on Shopify

Amazing app! Honestly, I haven’t seen anything like it on the market. It’s great, easy to use, and makes adding products super simple. The customer support is top-notch, and the best part is the high quality products from sustainable European brands. It’s on a whole different level compared to cheap dropshipping brands. Highly recommend!

Little Yoddha Spaces

Jan 12, 2025  on Shopify

Hertwill just may be the single best product to Dropship in Europe. The team managed to connect with suppliers who source top quality product with speedy fulfillment times. Clean interface, no gimmicks - easy to use and improvements are coming. What really stands out here is the fantastic support team. I've asked for some feedback after initial store design and I've gotten legit advice that clearly took time and consideration to produce. Top Class.

Sweden Online Shop

Jan 05, 2025  on Shopify

I am pleased to recommend Herwill as one of the primary supplier partners for my online store. Over the course of our collaboration, I have consistently experienced their exceptional customer support and professionalism. Herwill offers a wide range of quality brands, making them an invaluable partner for our business operations. Their commitment to excellence and dedication to supporting their clients set them apart in the industry. This professionalism and reliability make them an excellent choice for any business seeking a trusted supplier partner. swedenonlineshop.se- Management

Scroll to Top