AMP: FAQ Page & Help Center HQ

Develop by Shopify

$19.99

/ Month

7 Days Free Trial

Help center: Faq page & Faq tabs to cut down on support email.

Seamless integration

Customer feedback

Insta-search answers

Powerful editor

Customizable faq

About AMP: FAQ Page & Help Center HQ

Launched Apr 29, 2019

Built by Shopify

Address

Raleigh, NC, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Help Center HQ allows you to add a help center or FAQ page to your store in just a few minutes.

HelpHQ allows users to get answers immediately from your own Frequently Asked Questions/Q&A page. An effective help center can answer massive amounts of questions before the customer has a chance to email you. HelpHQ will gather valuable satisfaction data on your help center articles. You will learn which question can be answered better, what's dissatisfying customers, what´s working, and so much more.

Insta-search: It will find answers instantly as the user types their question.
Powerful editor: it makes writing help articles and a faq page a breeze.
Customizable: to build a FAQ page that fits in with your store and brand.
Seamless integration: manage your help center from the same familiar dashboard.
Customer Feedback: collect user customer feedback through simple emojis.

Pros

Immediate answers: Users can get answers instantly from the FAQ page, reducing the need for support emails
Insta-search: Quickly finds answers as the user types their question, improving user experience
Valuable feedback: Collects customer feedback through simple emojis, providing insights into customer satisfaction
Powerful editor: Makes writing help articles and FAQ pages easy and efficient
Customizable: Allows customization to match the FAQ page with the store and brand
Seamless integration: Helps manage the help center from a familiar dashboard, enhancing ease of use

Cons

Potential for Incomplete Answers: FAQs may not cover every specific query, leading to some unresolved issues
Time-consuming Setup: Initial setup and content creation may require a significant time investment
Dependence on User Engagement: Effectiveness depends on users’ willingness to search for answers before contacting support
Maintenance Required: Regular updates and improvements to the FAQ content may be necessary to maintain its effectiveness

Top Helpful Reviews

NOTIQ

Jul 28, 2023 on Shopify

This app served my business very well. The support team is outstanding and will do whatever it takes to make the app work well for you and how you need it. Great work, team! Thank you for all of your hard work and effort. Keep going!

Malo'o Racks

Apr 04, 2023 on Shopify

Great Support. I had an issue with uploading images and reported the problem; they escalated it and let me know when it was fixed. Cant ask for better than that! Mahalo,

Northsportz

Jul 25, 2022 on Shopify

The team is great they helped me in the modification I wanted to make they are fast and really! listening to their customers I love this app and their customer service good job guys !

Goodspread

May 30, 2022 on Shopify

It looks modern, it works, and the customer service is beyond good. That's really all I need. I've tried others but they didn't stack up. I highly recommend it.

ACDelco Tools

Jul 23, 2021 on Shopify

Top notch support team and user friendly interface. Have some issues with integration but they were fixed quickly by Robert.

SupaFantasticaUltra

Jan 13, 2021 on Shopify

A must-have and easy to use app for running a store professionally! The support is excellent and so is the customization!

ChefsWarehouse | UK Professional Catering Equipment & Supplies

Jun 03, 2020 on Shopify

Just the job. We needed to reduce the number of phone calls by providing self-help and general information to browsers & customers. This is so much better than dull old FAQs. we love it, Easy to set up and use. Highly recommended by Chefswarehouse.co.uk

Incann

Apr 21, 2020 on Shopify

We wanted to create a professional help center page with all the faq and articles with an easy to navigate design. This is the only app that I found that does just that. Best of all it’s easy to use, (our old faq app was so slow and design terrible) so best of all, we reached out to the developer to request customizations and he implemented them for us in a day! Really great customer service!

Stream Hosting

Dec 30, 2019 on Shopify

Wow, great app with amazing customer support! Definitely recommend trying the seven day free trial. Easy to setup and use.

Posh Way Jewelry

Dec 09, 2019 on Shopify

This App is brilliant, I used it to built my help center/FAQ page and it really works perfectly and is exactly what I needed. It has a very professional layout and design ( not like other apps out there) easy to use for customers as you can categorize you're FAQ questions in a very interactive way. It has customers feedback button (thumbs up/thumbs down) for each FAQs which is great for your store. I highly recommend it. They are also super responsive if you have any questions regarding the app. Robert has been awesome! he has helped me to set up/modify the app to fit my store theme and design many times and I mean many times (and also when I had my theme updated), super fast too! literally in few hours! Thanks again Rob!

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