GV: Gift Cards & Store Credit logo

Customer reviews: GV: Gift Cards & Store Credit

Develop by GV

Reviews (75)

Overall rating
4.8

What Merchants Think

The "GV: Gift Cards & Store Credit" app has received a mixed reception from merchants. Many users have praised its ease of use and intuitive interface, finding it beneficial for small businesses. However, some merchants have encountered issues with gift codes not being sent and responsiveness from customer support, leading to frustration.

Key Strengths

  • Intuitive and easy-to-navigate interface
  • No apparent fees for small businesses
  • Quick and helpful customer support in most cases
  • Fully customizable gift cards
  • Smooth integration with Shopify stores

Common Concerns

  • Issues with gift codes not being assigned or sent
  • Some users report poor or delayed customer support
  • Uncommunicated business model changes affecting costs
  • Problems with app setup and functionality in some cases

Final Thoughts

Overall, the "GV: Gift Cards & Store Credit" app is well-received for its user-friendly design and customization options. It provides significant advantages for small businesses looking to implement a gift card system. Nonetheless, recurring issues with customer support and functionality need addressing to enhance user satisfaction further.

Big Y Fly Co

Jan 01, 2025  on Shopify

This app is awful. We have tons of orders where the app just did not assign a code. We also found that the app did not send out the emails with the code. Their support is crap. They don't have any answers, they did not send out the gift codes to the recipients even though I have requested that 3 times now. Customers are very upset. This is taking a huge amount of my time to find and send out gift codes to upset customers. The app was supposed to do that, and when we found out that they did not, we requested that they send out the codes to all recipients. They have not done that yet....

Issei Mochi Gummies

Dec 13, 2024  on Shopify

Amazing customer service! I had an issue with the app because I wanted to change the color of some buttons and the option did not yet exist. They went above and beyond to make it happen. Thank you!

Irish Candle Supplies

Dec 07, 2024  on Shopify

So far so good! Very easy to use, I like the gift photos on the app and best of all for a small business there are no fees that I am aware of yet. Great boost for a small business.

Leo Pixel Content Store

Dec 03, 2024  on Shopify

Just started using it, and so far the experience is positive. Very intuitive interface, and seems to do exactly what I need, which is give user a gift card when they sign up (without having to purchase it)

It-Fits Jersey Sheets

Nov 24, 2024  on Shopify

The App seems pretty good. However, there are a few things not working and no one is responding to the tickets I created over 2 days ago. CAN ANYONE HELP? TICKET NUMBER 1389, 1388, 1384 AND 1383. If we can't get support very soon, we will need to look elsewhere I am afraid.

Mum&Choupinou

Oct 31, 2024  on Shopify

Super top comme application. David du service client a rapidement répondu quand j'avais besoin d'aide. Merci beaucoup

Kayleight Cameron

Aug 25, 2024  on Shopify

this app is very useful . The onboarding steps was pretty much easy if you follow the steps.It's very informative and has been great for my small business. I'm hopeful it will significantly boost revenue and contribute even more to its growth

Oh! So, Jewelry

Aug 12, 2024  on Shopify

So Super easy, and exactly what I was looking for. I think this is probably the most under rated app in this category on shopify.

Shop World Marketplace

Jul 14, 2024  on Shopify

this app is very useful and important for every online store. i am very satisfied by this app. it's recommended.

Salt Skins

Jul 12, 2024  on Shopify

The GV Gift Card App has one of the best and cleanly designed gift cards options for any gift card program. Set-up was easy and the interface is very user friendly.

Jack Store

Mar 09, 2024  on Shopify

The support team worked great, even though they have worked via email but the response was very quick. 5 star for CS team

Ruby Mountain Goods

Dec 25, 2023  on Shopify

The GV Gift Card app has been working great, and the Govalos Support team provided daily updates and responses while troubleshooting a minor issue (which ended up being a missed setting in Shopify, not the GV Gift Card app). The free-trial period helped us work through setup and realize that we needed to upgrade to Premium to customize the gift cards and buyer experiences. We haven't tried other gift card apps, because we haven't needed another gift card app. Thanks!

Blackwell's Wines & Spirits

Nov 10, 2023  on Shopify

I set this app up, sold a few cards, and everything seemed Ok. The "pink" background was ugly but they said they were working to fix this. However, they seemed to have changed their business model to take a portion of the cost of the gift card? Thats crazy! Aren't their costs the same? And it no longer works at all, without notice. Great way to piss off customers in November.

Lokk Stokk & Apparel

Aug 01, 2023  on Shopify

So far this app has worked just the way I want it to. Will continue to trial it out with customers and see outcome. Support has been exceptional though regardless any questions have been answered quickly.

Travel Pack-it

Jul 12, 2023  on Shopify

I recently started using the Govalos Gift Card app for my Shopify store and need support to customize with my brand gift card. David has been amazing in helping me set up and customize the app to fit my store's needs. The app is user-friendly and easy to navigate, making it simple for my customers to purchase and redeem gift cards. I highly recommend Govalos Gift Card app and David's exceptional customer service!.

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