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Customer reviews: GV Gift Card & Loyalty Program

Develop by Shopify

Reviews (89)

Overall rating
4.6

What Merchants Think

The "GV: Gift Cards & Store Credit" app has received a mixed reception from merchants. Many users have praised its ease of use and intuitive interface, finding it beneficial for small businesses. However, some merchants have encountered issues with gift codes not being sent and responsiveness from customer support, leading to frustration.

Key Strengths

  • Intuitive and easy-to-navigate interface
  • No apparent fees for small businesses
  • Quick and helpful customer support in most cases
  • Fully customizable gift cards
  • Smooth integration with Shopify stores

Common Concerns

  • Issues with gift codes not being assigned or sent
  • Some users report poor or delayed customer support
  • Uncommunicated business model changes affecting costs
  • Problems with app setup and functionality in some cases

Final Thoughts

Overall, the "GV: Gift Cards & Store Credit" app is well-received for its user-friendly design and customization options. It provides significant advantages for small businesses looking to implement a gift card system. Nonetheless, recurring issues with customer support and functionality need addressing to enhance user satisfaction further.

BellaFeet

Oct 30, 2025  on Shopify

I had a disappointing experience with this app. Some features like loyalty rewards and store credit didn’t work properly.Gift card delivery was delayed, causing confusion for my customers.Support was slow to respond, making the setup even more frustrating.

BellaFeet

Oct 28, 2025  on Shopify

I love how easy it is to create custom gift cards for my Shopify store! The option to add video messages makes gifting so personal. My customers really enjoy it.

Akiaza

Oct 26, 2025  on Shopify

Perfect for Special Occasions! Our customers enjoy scheduling beautifully designed gift cards for birthdays and holidays - it's a game changer for engagement!

Runvibe

Oct 25, 2025  on Shopify

Boosted Our Loyalty Program! Issuing store credits and digital gift cards has helped us keep customers coming back again and again.

ElleSteps

Oct 24, 2025  on Shopify

Amazing Customization! GV made it so easy to design branded gift cards that perfectly match our store — customers love the personalized video messages!

memsaver

Oct 22, 2025  on Shopify

GV made it effortless to create beautiful, branded gift cards that our customers love sending—our repeat sales have grown noticeably!

Varoin Marwah

Oct 07, 2025  on Shopify

I have started using the Free option and it works in a wonderful manner. 1 glitch was seen but that was solved in a short duration by Galvos and his team. Please use this for Gift Cards for sure.

Solstik

Aug 23, 2025  on Shopify

So far, it seems like an easy app to use, seems to be completely free, and works for incentive programs.

Bijuego

Aug 04, 2025  on Shopify

Perfetta per ciò di cui avevo bisogno, super assistenza clienti. Consiglierei solo di aggiungere qualche funzione in piu di personalizzazione delle e-mail e la possibilità di inviare e-mail tramite il proprio dominio ma, a perte questo, app fantastica!

MiMi's HandCrafted Gifts

May 25, 2025  on Shopify

I've had limited experience with your app so unfortunately, I can't make provide a proper review. All I can say is that I can't use your app until I become a member until I explore your store for an unspecified amount of doing but I can't really explore because I can't use any features until I become a member which is odd and kinda off putting.

Home Treasures

Mar 23, 2025  on Shopify

Great app. Very easy to use. Adds a better UI to the gift cards also the balance page is a bonus. Keep up the good work.

Kwinten Fishing

Feb 18, 2025  on Shopify

Set up was very easy. Smart developers get you to write a review in order to get extra features during set up. I feel like their craftiness demonstrates that this app is going to be pretty great.

Big Y Fly Co

Jan 01, 2025  on Shopify

This app is awful. We have tons of orders where the app just did not assign a code. We also found that the app did not send out the emails with the code. Their support is crap. They don't have any answers, they did not send out the gift codes to the recipients even though I have requested that 3 times now. Customers are very upset. This is taking a huge amount of my time to find and send out gift codes to upset customers. The app was supposed to do that, and when we found out that they did not, we requested that they send out the codes to all recipients. They have not done that yet....

Issei Mochi Gummies

Dec 13, 2024  on Shopify

Amazing customer service! I had an issue with the app because I wanted to change the color of some buttons and the option did not yet exist. They went above and beyond to make it happen. Thank you!

Irish Candle Supplies

Dec 07, 2024  on Shopify

So far so good! Very easy to use, I like the gift photos on the app and best of all for a small business there are no fees that I am aware of yet. Great boost for a small business.

Leo Pixel Content Store

Dec 03, 2024  on Shopify

Just started using it, and so far the experience is positive. Very intuitive interface, and seems to do exactly what I need, which is give user a gift card when they sign up (without having to purchase it)

It-Fits Jersey Sheets

Nov 24, 2024  on Shopify

The App seems pretty good. However, there are a few things not working and no one is responding to the tickets I created over 2 days ago. CAN ANYONE HELP? TICKET NUMBER 1389, 1388, 1384 AND 1383. If we can't get support very soon, we will need to look elsewhere I am afraid.

Mum&Choupinou

Oct 31, 2024  on Shopify

Super top comme application. David du service client a rapidement répondu quand j'avais besoin d'aide. Merci beaucoup

Kayleight Cameron

Aug 25, 2024  on Shopify

this app is very useful . The onboarding steps was pretty much easy if you follow the steps.It's very informative and has been great for my small business. I'm hopeful it will significantly boost revenue and contribute even more to its growth

Oh! So, Jewelry

Aug 12, 2024  on Shopify

So Super easy, and exactly what I was looking for. I think this is probably the most under rated app in this category on shopify.

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