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Customer reviews: GrowthHero Affiliate Marketing

Develop by Shopify

Reviews (99)

Overall rating
4.3

What Merchants Think

Merchants have mixed feedback about "GrowthHero Affiliate Marketing". While many praise its functionality, support responsiveness, and organizational features, others express concerns about recent support issues and service reliability. The app has been recommended by some for its ease of use and flexibility, though there's a notable mention of neglect in support services by others.

Key Strengths

  • Easy to set up and user-friendly interface.
  • Flexible to different payment schemes and customizations.
  • Organizes affiliate programs efficiently.
  • Support team, especially individuals like Karolina, praised for helpful and personalized assistance.
  • Ideal for managing affiliate lists and expanding platforms.

Common Concerns

  • Recent decline in customer support and responsiveness.
  • Issues with email integrations and syncing, especially with Klaviyo.
  • Concerns over app functionality breaking unexpectedly.
  • Difficulty in communication due to lack of direct contact options like phone or live chat.

Final Thoughts

Overall, "GrowthHero Affiliate Marketing" is regarded as a strong tool for managing affiliate programs, with commendable features and flexibility. However, recent lapses in customer support and service reliability raise concerns that need addressing to maintain its favorable standing among merchants.

PEScience

Nov 07, 2025  on Shopify

Once upon a time this app was useful. More recently, they have virtually no support. They hide the phone number so you cannot talk to them. Live chat is no longer available. The service stopped working on October 23rd and it has still not been resolved. I reached out to them late October and they did not even know their service had been broken for an entire week. Clearly no one works at this business anymore. Do not download this app. It has been abandoned. We also have identified multiple terms of service violations and have requested its removal from the Shopify app store so no one else suffers what we have suffered through.

Cleanish

May 06, 2025  on Shopify

Just started using it has issues with emails not going out to new affiliates as well as not syncing with klaviyo. No help response for a week from support tickets or support email.

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