Reviews: GrowthHero Affiliate Marketing

Customer reviews: GrowthHero Affiliate Marketing

Reviews (99)

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What Merchants Think

Merchants have mixed feedback about "GrowthHero Affiliate Marketing". While many praise its functionality, support responsiveness, and organizational features, others express concerns about recent support issues and service reliability. The app has been recommended by some for its ease of use and flexibility, though there's a notable mention of neglect in support services by others.

Key Strengths

Easy to set up and user-friendly interface.
Flexible to different payment schemes and customizations.
Organizes affiliate programs efficiently.
Support team, especially individuals like Karolina, praised for helpful and personalized assistance.
Ideal for managing affiliate lists and expanding platforms.

Common Concerns

Recent decline in customer support and responsiveness.
Issues with email integrations and syncing, especially with Klaviyo.
Concerns over app functionality breaking unexpectedly.
Difficulty in communication due to lack of direct contact options like phone or live chat.

Final Thoughts

Overall, "GrowthHero Affiliate Marketing" is regarded as a strong tool for managing affiliate programs, with commendable features and flexibility. However, recent lapses in customer support and service reliability raise concerns that need addressing to maintain its favorable standing among merchants.

PEScience

Nov 07, 2025 on Shopify

Once upon a time this app was useful. More recently, they have virtually no support. They hide the phone number so you cannot talk to them. Live chat is no longer available. The service stopped working on October 23rd and it has still not been resolved. I reached out to them late October and they did not even know their service had been broken for an entire week. Clearly no one works at this business anymore. Do not download this app. It has been abandoned. We also have identified multiple terms of service violations and have requested its removal from the Shopify app store so no one else suffers what we have suffered through.

Cleanish

May 06, 2025 on Shopify

Just started using it has issues with emails not going out to new affiliates as well as not syncing with klaviyo. No help response for a week from support tickets or support email.

Doc of Detox

Nov 06, 2024 on Shopify

Fantastic affiliate marketing software. I switched with an existing list of affiliates and Karolina was there to answer questions the whole way. I highly recommend this to e-commerce businesses

We The Believers

Feb 12, 2024 on Shopify

App was broken upon my download and took nearly a week to be fixed. Customer service was not as friendly as expected during the process.

TheHobbsFarmHomegrown

May 05, 2023 on Shopify

It always does a great job with every launch that I do of keeping everything organized. Whenever I have questions about a feature Karolina is always returning my emails with helpful advice.

RepOne Strength

Feb 02, 2023 on Shopify

I tried a couple of referral programs before landing on GH. It's flexible to different payment schemes, has some nice features like payment tiers, and it's much easier to modify the emails and portal pages than other systems. On top of that, support was extremely personal and helpful, diving into my code for me and helping to install. Highly recommended. As our company has expanded we have added more people to the platform and still gotten a high quality level of service.

Onpointsmoke

Jul 12, 2020 on Shopify

Ive used many affiliate apps and this one is super good. Very easy interface and easy to set up. Support is quick to set up and get started. The information is clear

SimCorner Australia

Jun 16, 2020 on Shopify

Pretty Good App, meets our need and team is very helpful in getting custom requirements completed. Keep up the good work guys.

A Spice Affair.

Jun 11, 2020 on Shopify

Just finished setting it up and testing it out. Amazing experience and the team has been super responsive! Excited to see the results once it's put to use!