This 1-star review isn’t even about Tapita’s coding ability. When they actually get on a task, they’re good. The 1-star is because when something critical breaks and you’re losing sales in real time, they become impossible to reach in any meaningful way. Their live chat team’s response was basically: “Sorry, I’m trying to find someone,” and that’s where it ends — no ETA, no escalation, no person accountable, no emergency process. Just a dead end while your business bleeds. If you’re charging businesses hundreds of dollars for ongoing maintenance, you need an on-call rotation for emergencies. “We only operate during business hours” is not an acceptable answer when the issue is a broken order submission/checkout flow. When shit hits the fan, they’re nowhere to be found. That’s the problem.

I have only had it installed for one day, but immediately started receiving support- on the free plan trial! Thank you for your help, it is nice to be able to talk to someone and see results before deciding to invest money in an app.

Great app with amazing tech support. They will patiently work with you, to get your site to perfection. Mike helped a lot today with clear instructions and great short videos.

Parfait l'équipe reponde vite a l'ecoute ta un probleme il sont present directement mais aussi l'application et complete je vous le recommande

Just installed but very happy with the level of support from the Tapita team. They jumped right in to help me make changes to our technical SEO. I will be watching other metrics over the coming weeks to see how these improvements translate to organic traffic and sales. Thanks Tapita

This is a great app! After installing it, it became clear that our store had a high number of critical SEO issues, that Anna and the technical team helped solve over a couple of days. Very friendly and efficient help —and out store now ranks at 98 without any critical errors! Highly recommended!

Do you deserve a 7-star rating? You deserve more than just 5 stars; you're a cooperative and efficient team. I truly wish you success; you deserve all the best. Thank you.

Super Team, haben alles schnell und sauber für mich eingestellt und sämtliche Fehler behoben in meinem SEO Bereich. Kann ich nur weiter empfehlen.

Fantastic customer service. As a new brand owner, trying to navigate the requirements of Shopify and SEO was daunting. But it's great to have what feels like a partner a chat or call away to help me figure out what to do to make my brand and store stand out. And many thanks Elias from customer service who helped me wade through the many changes I needed to make today.

One of the best support experiences I’ve had on Shopify. Krystal was wonderful, very fast, and extremely helpful. She fixed everything within minutes. Highly recommend — ask for Krystal!