What Merchants Think

Overall, merchants have a highly positive view of Gladly, praising its ability to transform customer support operations. It streamlines communication across various channels, enhances agent efficiency, and improves customer interaction quality. Many users highlight Gladly's potential for growth and the impressive support provided by their team.

Key Strengths

• Revolutionary timeline view that avoids traditional ticket systems
• Simplifies agent use, leading to faster response times and improved work rate
• Seamless integration with platforms like Shopify
• Efficient channel switching for comprehensive customer profiles
• Responsive and supportive product development team

Common Concerns

• Lacks some out-of-the-box integrations compared to competitors
• Limited functionality in certain areas (e.g., partial refunds)
• Bugs affecting some newly added features

Final Thoughts

"Gladly" is widely appreciated for its innovative approach to customer support, making it a beneficial tool for businesses looking to enhance their customer service operations. While a few feature limitations and bugs are noted, the overall reception is that Gladly continues to evolve and adapt, promising further improvements in the future.