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Customer reviews: Giftship: Gift Options & More

Develop by Gist

Reviews (255)

Overall rating
4.9

What Merchants Think

Merchants broadly agree that "Giftship: Gift Options & More" is a powerful tool that enhances their store capabilities, particularly in handling gifting scenarios. Users are consistently impressed by the customer support team, who provide fast and efficient assistance. Many appreciate the dynamic features and regular updates, which help them stay competitive and meet their customers' unique needs. However, some users have encountered issues with ShopPay compatibility, which has been a point of frustration.

Key Strengths

  • Excellent customer support: The team is responsive, helpful, and goes above and beyond to resolve issues.
  • Multi-address shipping: A highly valued feature that simplifies the process of sending gifts to multiple locations.
  • Continuous feature upgrades: Regular updates and new tools keep the app relevant and useful.
  • Seamless integration: Works well with existing store setups, improving customer experience.
  • Comprehensive gifting options: Features like gift messages, bundling products, and custom checkout enhance store functionality.

Common Concerns

  • ShopPay compatibility issues: Some users have experienced problems with ShopPay notifications when using the app.
  • Potential for complexity: With an extensive range of features, fully utilizing the app might require time and technical understanding.

Final Thoughts

Overall, "Giftship: Gift Options & More" is lauded as an essential tool for businesses engaged in gifting. Its strong customer support and versatile features are key highlights, although users should be aware of current limitations regarding ShopPay. With continuous improvements, the app remains a popular choice for enhancing store operations and fulfilling diverse customer needs.

BarclaeRidge

Oct 07, 2024  on Shopify

These people actually got our glitch fixed and our website functions back on track - was a busy time of the year for us for the functions to be playing up, but they nailed it - Thanks Greg and Tim

Traditions

Sep 04, 2024  on Shopify

Amazing app, with extremely responsive and helpful support! We've needed several modifications, and the team behind this app has helped us every time. Strongly recommend them :)

St. Brown & Co.

Sep 02, 2024  on Shopify

Giftship support is truly exceptional. There were a few things that weren't working initially and I received personalized attention and fast support! Excited to see how this app improves our business and customer experience.

Wilderness Committee

Jul 31, 2024  on Shopify

The app is fantastic, but the team behind it is even better! The team at Gist are hands down one of the BEST teams I have ever had the pleasure of interacting with. Our initial GiftShip implementation faced a couple of hiccups due entirely to how our Shopify instance was configured (with third-party apps) and a lack of understanding regarding the features we required. As our rollout was time sensitive and our deadline fast approaching, I reached out to Jayson, Tim, Zac as well as the other amazing Gist team members for any advice and/or support they could offer. Not only were my queries answered promptly, but also with care and compassion. In less than 48 hours I must have sent a dozen or more emails about several separate technical issues, yet each and every time the response was friendly, pleasant and helpful. If you're looking to offer your Shopify customers a variety of gift options, including multi-address shipping, plus you're looking for a stable, robust solution that is easy to implement and manage, GiftShip is it. If you're not already convinced by the world-class quality of the GiftShip app, let the quality of the Gist team convince you. Absolutely sensational.

Mercy Forest Co.

Jun 21, 2024  on Shopify

Allocated Outlet

Jun 05, 2024  on Shopify

Tim and the team are among the best in the business and always deliver exceptional support at any time. The app is a must have

Batch & Box

May 28, 2024  on Shopify

One of the best apps for companies that specialize in gifting. There are so many features that we have implemented and the app is reasonably priced. I love having all of the features in app, rather than having to download multiple apps to do a single function. Their team has been extremely helpful and continues to help walk us through the implementation process.

Drinksi

Apr 05, 2024  on Shopify

Amazing customer support! Jayson is awesome and I'm sure the rest of the team is as well! Thank you Giftship!!

Luxe & Bloom

Mar 25, 2024  on Shopify

We love this app for shipping to multiple shipping addresses in the same order, but there are so many other useful features! And the customer service is amazing!

Holly Sparks Gifting

Mar 08, 2024  on Shopify

I love using this app; their customer service goes above and beyond! The app has fantastic features, and I found answers to my questions quickly in their excellent FAQ section. When I had a little trouble with how my cart page looked, I reached out, and Jasyon got back to me quickly, spending time to fix the issue. It's clear they genuinely care about their customers, and I couldn't be happier with the experience. I wholeheartedly recommend this app!

Tasmanian Gourmet Online

Feb 28, 2024  on Shopify

Excellent app and incredible customer assistance from their developers. One of the best apps i have come across.

The Bloom Box

Jan 22, 2024  on Shopify

This app helps us to process orders efficiently! On top of that, their service is quick. For any businesses, this definitely a plus point.

Inkberry Flowers

Nov 29, 2023  on Shopify

I use Gift Ship on my shopify website and love how simple it is to use. I recently had an issue with delivery dates not being printed on my order confirmation email. After unsuccessfully trying to fix it myself I contacted Dhopify who put me onto GS help. While they are based in Canada and I’m in Australia, this didn’t affect their responsiveness in helping me fix my issue. All done in a few hours. Brilliant service.

Dare & Co.

Nov 23, 2023  on Shopify

We use this app on our store for multi-ship and product options and plan to add the bundling. Their customer service couldn't be better. So happy with this app and the people behind it! They've solved a lot of issues on our end quickly and made it really simple.

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