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Customer reviews: EG Auto Add to Cart Free Gift

Develop by 506

Reviews (747)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive perception of the "EG Auto Add to Cart Free Gift" app. They appreciate its ability to automate the addition of free gifts and enhance promotional capabilities within Shopify. The app is noted for its ease of use, functional features, and exceptional customer support, which many merchants find responsive and helpful. A few merchants did experience technical issues; however, these were often resolved swiftly by the support team.

Key Strengths

  • Highly responsive and helpful customer support, particularly mentioning team members such as Nathan and Taransh.
  • User-friendly interface that makes setup and customization simple and intuitive.
  • Diverse options for promotions such as Buy X Get Y offers, automatic free gifts, and customizable campaign rules.
  • Seamless integration with existing Shopify stores enhancing promotional strategies.
  • App contributes to increased average order value (AOV) and conversion rates.
  • Offers multiple conditions and parameters for gift promotions, providing high flexibility to merchants.

Common Concerns

  • Some compatibility issues with certain third-party apps, such as shipping insurance apps.
  • Instances of technical glitches, leading to significant sale impacts, although these are often promptly addressed by the support team.
  • Lack of multilingual support and certain customization options like embedded upsell features beyond pop-ups.

Final Thoughts

"EG Auto Add to Cart Free Gift" is widely regarded as a valuable tool for Shopify merchants seeking to enhance their promotional activities. Its ease of use and the comprehensive support team make it a recommended app for stores aiming to implement effective gifting and upselling strategies. While there are occasional limitations and compatibility issues, the overall reception of the app points to its significant usefulness and reliability.

KPOPHERO

Jul 24, 2024  on Shopify

Free gifts are a key part of marketing, and it’s essential that customers don’t have a bad experience or sellers incur losses due to malfunctioning apps. I’ve installed and tested various free gift apps, and I finally concluded that this app works perfectly. Despite its simple settings, it allows for detailed customization to suit different scenarios. I discovered a very rare issue that doesn’t significantly impact its functionality. They responded immediately and fixed the issue during a video meeting exactly as I requested. Their support is truly world-class, and it’s a pity I can only give them five stars. Thanks Nathan and Alex.

Holy Gels

Jul 24, 2024  on Shopify

The app does everything I need it to! I have tried many other apps, and none work like this one. And if you ever need help, the support team are very helpful in resolving any issues you have!

Mermade Hair™

Jul 24, 2024  on Shopify

Super easy to set up, and works great! We now run GWP offers all the time and it has been a great addition to our marketing mix.

NAB Leather

Jul 22, 2024  on Shopify

Great app and great customer service. Had an issue and customer support contacted me immediately and resolved the issue.

NAB Leather

Jul 16, 2024  on Shopify

I liked the app initially until it suddenly stopped working. On our Prime Day sale, one of the biggest sales of the year. Very upset about this. Cost us a ton.

Wiha Tools

Jul 16, 2024  on Shopify

We like the layout of the app and all the cool promotions we can run. The customization is great but what's more importantly customer service is great. Stephanie solved my issue with the app and made sure my needs were communicated to the tech team so they could further patch and improve their products. I feel ready now to kill my next promo. Thank you, Stephanie and EG Auto Add to Cart Free Gift

SXTH Element

Jul 16, 2024  on Shopify

It is quite helpful to have this ability to increase cart values. Does every customer like the idea of it, no. But you can't please everyone. You are better off offering it, than not.

Playa Bike Repair

Jul 16, 2024  on Shopify

This is the best ap in the Shopify ecosystem. We used to pay developers thousands of dollars to add customized "auto add to cart" features into our store. EG Auto Add enables staffers, including myself, with rudimentary technical skills to create custom action items. An example: if someone buys a bike, auto add a lock to the check out, at additional charge, or perhaps no charge etc. It solved ALL our "force add to cart," problems, and it's never failed.

TerraTouch

Jul 11, 2024  on Shopify

Only app which actually works with adding free gifts without adding weird named coupon names or straight up bugs out when doing what you want it to do. Great app!

FrenchSoaps

Jun 27, 2024  on Shopify

This is simple to set up and the support is quick and efficient. The 'add to cart free' works seamlessly in both automated and selection. I have rated 4 rather than 5 star as the upsell benefit of the app only has a pop up option. I'd like to see an option of a pop up, or an embed on product pages or at the checkout to avoid having multiple popups throughout a customers journey. For this reason I will still need to be using an alternative upsell app, I'd hoped to, and would combine both tasks within EG Auto if that had been feasible. However I thoroughly recommend this for it's title, it certainly 'does what it says on the tin' and does it very very well.

ReaCosmetics

Jun 20, 2024  on Shopify

Great app and really great customer support. Support replied directly and solved all issues. I fully recommend this app.

Trollbeads Benelux

Jun 20, 2024  on Shopify

We have been using the app for several Gift with Purchase campaigns and it works perfect!! It offers all the campaign opportunities you can think of and you can set it op according to the looks of you own shop. Really a great app. Today we needed acute support - the support team solved the problem in a snap. Great experience

Selecta DE

Jun 17, 2024  on Shopify

The app is exaclty what we looked for a long lasting period. We had a specific use case that was complicated and the support team devoted a lot of time making sure that it worked the way we needed.

Garden Street Gin Club

Jun 15, 2024  on Shopify

Taransh was absolutely amazing and responded to my initial ticket so quickly, then responded within minutes after we got the conversation going. They were a big help and solved the issue immediately. Their customer support and service was amazing, please give them a raise haha! Thanks again Team.

APM Monaco

Jun 12, 2024  on Shopify

This app is very helpful to run GWP mechanism online. Also the support is super reactive. I recommend.

YUN YUN SUN

Jun 11, 2024  on Shopify

Awesome app that fits my needs perfectly (able to combine my Shopify order/product discounts). Excellent customer service with quick responses and solutions.

Extended alpha

Jun 10, 2024  on Shopify

Awful. Ruined our sales completely and i don’t know even why. Took us from 100 sales a day to 5 Still waiting for customer support

NineTwoFive

May 27, 2024  on Shopify

Great app, does what we need and does it good. The service is very fast. Got reply to my email within 1 hour. Very happy with it.

B2B.Buddha

Apr 26, 2024  on Shopify

Estamos satisfechos con la aplicación, funciona bien y nos facilita las carencias que Shopify no nos ofrece. El servicio técnico hace un trabajo eficaz y responde rápido a cualquier consulta

Dosaze

Apr 25, 2024  on Shopify

App works well and is intuitive. We had a specific use case that was a bit more complicated & the support team (& Nathan) spent a lot of time making sure that it worked the way we needed it to. Excellent! We really appreciate the help.

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