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Customer reviews: Rise.ai: Gift Cards & Loyalty

Develop by Rise.ai

Reviews (1,116)

Overall rating
4.8

What Merchants Think

Overall, merchants feel positively about the "Rise.ai: Gift Cards & Loyalty" app. They appreciate its functionality in combining store credit and loyalty management within Shopify. The customer service, frequently mentioned by name, is highlighted as responsive and helpful. Many report an easy setup process and beneficial features that cater to various business needs.

Key Strengths

  • Responsive and professional customer support, particularly praised staff members like Eddie, Junalou, and John.
  • Seamless integration with Shopify.
  • User-friendly interface with helpful tutorials.
  • Offers a comprehensive solution for managing gift cards, store credit, and rewards.
  • Cost-effective compared to some alternatives.

Common Concerns

  • Issues with store support for subdomains.
  • Some users find the fee structure to be expensive or unclear.
  • Limitations noted for VIP-tier-based loyalty programs.
  • Not as intuitive for some users requiring specific custom features or functions.
  • Occasional slow response times or setup challenges.

Final Thoughts

The "Rise.ai: Gift Cards & Loyalty" app is generally well-received for its comprehensive features and excellent support team, making it a valuable tool for businesses looking to streamline their loyalty programs with Shopify. However, the app may not cater to every unique business need, and potential users should consider its fit regarding specific requirements like fee structures and certain program configurations.

Revibe

Apr 11, 2025  on Shopify

Very easy and use friendly.

Balardi

Apr 04, 2025  on Shopify

This app works fantastic, after testing many other apps for loyalty and cashback I have to say that this is such a wonderful app and the support is amazing, thank you!

XMiles

Apr 03, 2025  on Shopify

Rise.ai has been a game-changer for us! The app itself is incredibly powerful, but what really sets it apart is the outstanding support. Our account manager, Gabi, is fantastic – always quick to respond and full of helpful ideas. Whether it’s a quick question or a deeper strategy session, she takes the time to understand our needs and offer thoughtful, detailed guidance. I’d highly recommend Rise.ai to anyone looking to streamline their gift card or loyalty credit offering. The possibilities with this app are genuinely endless!

Fern Fitness

Apr 02, 2025  on Shopify

Emilie was very clear and helpful when helping me set up rise.ai. Highly recommend working with her

LANX

Mar 26, 2025  on Shopify

Emilie from the support team is extremely helpful!

Napa Valley Wine Academy

Mar 06, 2025  on Shopify

Great app, easy to use and effective. Great support staff also!

Evolve Fit Wear

Feb 27, 2025  on Shopify

Junalou was very helpful. Very fast, friendly and knowlegable. Thank you if posted, only post business name not my name. thank you

Wines Direct

Feb 27, 2025  on Shopify

We've been using rise.ai for digital gift cards, and it works seamlessly! The setup was easy, and our customers love the convenience. We're excited to try their reward program next to boost customer engagement. Their support team is always very helpful and quick to assist. We highly recommend it!

Our Place - Canada

Feb 18, 2025  on Shopify

They have a wonderful support team and it is a very straight forward system.

VORZANI

Feb 13, 2025  on Shopify

I installed this app a couple of days ago, and it is excellent as we have been looking for a way to manage store credit and loyalty all in one place while utilizing Shopify's legacy account creation. The service level of assisting with the setup has been fantastic. Thank you, Junalou (Customer Rep), for your excellent customer service:). UPDATE: we have been using this app for about six weeks, which is fantastic. Yesterday, we upgraded to Pro to get the One-Click Apply button, and I had an issue trying to get it to work. John(Customer Rep) not only got it to work but recommended a better way to execute it. He is a Rock Star. The Customer Service here is top-notch! Another day and another excellent customer service interaction. This time it was Eddie. This team is awesome:)

VORZANI

Jan 31, 2025  on Shopify

I installed this app a couple of days ago, and it is excellent as we have been looking for a way to manage store credit and loyalty all in one place while utilizing Shopify's legacy account creation. The service level of assisting with the setup has been fantastic. Thank you, Junalou (Customer Rep), for your excellent customer service:). UPDATE: we have been using this app for about six weeks, which is fantastic. Yesterday, we upgraded to Pro to get the One-Click Apply button, and I had an issue trying to get it to work. John(Customer Rep) not only got it to work but recommended a better way to execute it. He is a Rock Star. The Customer Service here is top notch!

Kirrin Finch

Jan 15, 2025  on Shopify

Eddie helped me get the rewards page running in less than 24 hours! My questions were answered every step of the way!

oliandhali

Jan 02, 2025  on Shopify

Eddie provided exceptional support for our Shopify app! He was knowledgeable, responsive, and went the extra mile to ensure all our questions were answered and issues resolved promptly. His expertise and attention to detail made the entire process smooth and efficient. We truly appreciate his assistance and highly recommend him to anyone needing help with the app. Thank you, Eddie!

World Spice

Dec 26, 2024  on Shopify

We've been a fan of Rise. The customer service is responsive, the platform is easy to configure, and the integrations are good. I'd say our move to Rise from Smile has been good. It is more clear than Rewards points for our customers, and a unified tool for gift cards, store credit, and rewards is nice. And it's more cost-effective, which matters a lot to us.

Martin Motor Sports

Dec 17, 2024  on Shopify

Phenomenal support from Eddie today. He was easy to understand and solved my problem within minutes. Thank you!

VORZANI

Dec 15, 2024  on Shopify

I installed this app a couple of days ago, and it is excellent as we have been looking for a way to manage store credit and loyalty all in one place while utilizing Shopify's legacy account creation. The service level of assisting with the setup has been fantastic. Thank you, Junalou (Customer Rep), for your excellent customer service:)

Camden Town Brewery Webshop

Oct 31, 2024  on Shopify

We've been using the Rise AI loyalty app for over a year now, and I couldn’t be happier with the results! We recently revamped our employee loyalty program, and switching to Rise AI has truly been a game-changer. The bulk upload feature is fantastic. Plus, Itay has been incredibly supportive throughout the entire process Thanks to Rise Ai, our loyalty program is now more effective and engaging than ever. Highly recommend it to anyone looking to enhance their employee recognition initiatives! Thank you, Rise Ai!

LeCoinDuPâtissier

Oct 21, 2024  on Shopify

Super application, très intuitif, bon parcours clients le support est très réactif et parle français Je recommande

HEY KITTY

Oct 17, 2024  on Shopify

Thanks a lot to Eddie

Knight & Day Games

Oct 08, 2024  on Shopify

I've been using Rise with clients and now for my own business for years. We operate a Brick & Mortar retail store and issue out store credit at a high volume both online and in-store. We use pretty much every major feature this tool offers. Today I had a technical issue with our site and Eddie solved all of the issues in a quick and professional manner. He's GREAT! Rise allows us to automate a significant amount of tasks that I'm not sure Rise couldn't have predicted when they designed the tool. For example, our store hosts hundreds of event attendees per week and we now are using Rise to automate the overwhelming majority of our prizing / store credit offerings. It's amazing.

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