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Customer reviews: GemPages Landing Page Builder

GemPages is a powerful Shopify app designed to help merchants create high-converting landing pages without coding. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce store.

Reviews (2,590)

Overall rating
4.9

What Merchants Think

Overall, merchants have a highly positive view of GemPages Landing Page Builder. Users appreciate its user-friendly interface, comprehensive feature set, and the customizable options it offers. Many highlight the superb customer support, which is regarded as prompt, knowledgeable, and willing to go above and beyond to help resolve issues. However, some users express concerns about the time needed to adapt designs for different devices and the reliance on a paid subscription model.

Key Strengths

  • User-friendly and intuitive interface.
  • Excellent and responsive customer support.
  • Wide range of features and customization options.
  • Effective integration with third-party apps.
  • Ability to create professional and polished pages easily.

Common Concerns

  • Need to rebuild designs separately for different devices.
  • Subscription dependency — losing access to features upon cancellation.
  • Occasional glitches and slow response times.
  • Limitations in some features such as product sorting.
  • Challenges in transitioning between app versions.

Final Thoughts

GemPages Landing Page Builder is highly regarded among Shopify merchants for its versatility, powerful design features, and exceptional customer support. While there are some concerns regarding device-specific design adaptation and subscription model drawbacks, its strengths, particularly the customization options and support responsiveness, outweigh the limitations, making it a preferred choice for many users.

Plend

Jun 26, 2025  on Shopify

I am using GemPages for my shopify store. It is great to custimise the shop beyond standard templates. GemPages gives a lot of additional options without coding skills required. Also their cusomter support is great (I got instant support from their team, namely Pauline). I highly recommend GemPages as a pagebuilder together with shopify.

Magorya

Jun 26, 2025  on Shopify

As staff is very responsive and helpful. Jeremy is a great help!

LasGoo Tools

Jun 25, 2025  on Shopify

Great app with lots of templates. Support was very timely.

QUANTM Life

Jun 25, 2025  on Shopify

Best support :)

de Buyer

Jun 25, 2025  on Shopify

Support is quick to respond and solve any issues

Hope Stone Books

Jun 25, 2025  on Shopify

The support at Gempages is great! Kiran was super helpful in walking me through setting up an optin form from Klaviyo. Thanks!

UNLUXE

Jun 25, 2025  on Shopify

Amazing Support from Kayle! I had the pleasure of being assisted by Kayle from the GemPages customer support team, and I couldn't be more impressed. She was incredibly helpful, patient, and knowledgeable, and went above and beyond to help me solve an important issue I was facing. Thanks to her guidance and professionalism, everything was resolved smoothly and efficiently. Her friendly attitude made the entire experience even better. Kayle truly represents outstanding customer service, and I’m so grateful for her support. Thank you, Kayle – you’re a star!

Scope

Jun 24, 2025  on Shopify

ABSOLUTELY AMAZING EXPERIENCE WITH CUSTOMER SERVICE. cCOULD NOT BE HAPPIER. IM GLAD I DIDNT PAY A RANDOM DUDE >2K$ AND DECIDED TO GET THE SUBSCRIPTION. DEFINITELY RECOMMEND GEMPAGES!!!

DOG1

Jun 24, 2025  on Shopify

I've been using GemPages for a year now and I'm absolutely happy with it! It offers so many possibilities for customizing the look and feel of my store. Whether it's the homepage, product pages, or landing pages – the drag-and-drop editor makes it easy to create exactly what I envision, without needing any coding skills. What really stands out is the support team: super responsive, helpful, and always focused on finding the best solution. You truly feel supported as a user.

Undeez Vasectomy Recovery Underwear

Jun 24, 2025  on Shopify

Great app- the support is 10/10 and responsive. Very happy. You can see the site we built entirely with Gem Pages here: https://www.undeez.co

タイニースプラウト

Jun 24, 2025  on Shopify

メールでのサポートはもっと返信までに時間がかかると思っていましたが、でとても迅速に対応くださいました。動画で知らせてくださったりととても安心できました。 ありがとうございました。

GlandVet

Jun 24, 2025  on Shopify

Outstanding support from Annie and the Gempages team! After struggling for an entire day with CTA buttons that looked completely off across different mobile devices, I was honestly frustrated and worried. But Annie went above and beyond to solve the issue—not only guiding me patiently step by step, but also stepping in to do the actual work when I couldn’t figure it out. She ensured everything looked exactly how I wanted, with perfect responsiveness across devices. Her kindness, professionalism, and determination truly stood out. It’s rare to find this level of customer support. Thank you, Annie, for saving my landing page and making the experience so smooth!

SARAH-QA GEAR STORE

Jun 23, 2025  on Shopify

Abiola: I will give this agent 5 starts. Very professional and helpful

Dark Energy

Jun 23, 2025  on Shopify

Its very easy to use with the drag and drop template. The support is very helpful as well when I couldn't figure something out.

Nordicshape

Jun 23, 2025  on Shopify

Nice templates and really good support!

My Store

Jun 23, 2025  on Shopify

I recently started using GemPages, and so far, I’m really pleased with the experience. The tool is well-designed, flexible, and makes it much easier to build custom pages on Shopify, even without coding knowledge. And I really appreciate the responsiveness and clarity of the support team. They answer questions quickly, provide useful guidance, and make the setup process smoother. Overall, a solid product with reliable support. If you're looking to upgrade your store's design with more freedom and ease, GemPages is definitely worth trying.

Domusxpert

Jun 22, 2025  on Shopify

Yo tuve un problema que cualquiera puede que le pase, lo que para mí no es normal es que alguien esté tan pendiente y que te ayude a solucionar, esto lo digo por qué el soporte que me ofrecieron fue espectacular, nunca me dejaron solo y siempre estuvieron allí ayudándome, por eso les doy 5 estrellas y les digo muchas gracias

TheFantasyBlades

Jun 21, 2025  on Shopify

GemPages has truly been a game changer for me in building my Shopify store. The drag-and-drop interface is super intuitive – I didn’t need to know any coding to create beautiful product pages, collection pages, and landing pages that perfectly match my brand's vibe. What I love most: Very beginner-friendly – whether you're just starting out or already experienced, it’s easy to use. Highly customizable – I can build any type of page I need without limitations. Fully responsive – layouts look great on desktop, tablet, and mobile. SEO-friendly – it's easy to add custom HTML, schema, and optimized content. And most importantly, the support team is amazing – they’re fast, helpful, and genuinely care, even outside typical working hours. If you're building a Shopify store and want the freedom to design your site exactly the way you imagine (without hiring a developer), GemPages is 100% worth trying. After using it, I honestly can’t go back.

BESTWAYBELINE BERGER

Jun 19, 2025  on Shopify

Best Custumer Support ever, this Guys are Just amazing fast and friendly. Ahmed, Harry and all of you guys just thank you for been so professional and fast! keep going like that!

Truly Fem

Jun 19, 2025  on Shopify

Such great support, literally with anything! Super helpful and quick to respond. Definitely recommend GemPages, especially for beginners. It’s amazing to have this kind of support when you're just getting started.

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