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Customer reviews: Freshmarketer: Email & SMS

Develop by Freshworks

Reviews (21)

Overall rating
4

What Merchants Think

Merchants using "Freshmarketer: Email & SMS" generally appreciate the app for its user-friendly interface and robust customer support. Many users report a positive setup experience, often highlighting the proactive nature of the support team. However, there are some concerns about functionality, particularly regarding issues with integrations during the trial period and occasional hiccups with email marketing campaigns.

Key Strengths

  • User-friendly and intuitive CRM platform.
  • Seamless integration with Shopify and CRM synchronization.
  • Effective customer segmentation and tagging features.
  • Strong customer support and onboarding assistance.
  • Affordable pricing with a range of marketing features.

Common Concerns

  • Difficulty connecting WhatsApp Business during the trial period.
  • Issues with email marketing campaigns and journeys affecting scheduling.

Final Thoughts

"Freshmarketer: Email & SMS" is well-regarded for its strong customer support and user-friendly platform, making it a valuable tool for small to medium-sized businesses. While there are some areas for improvement, especially in terms of integration stability during trials, its cost-effectiveness and feature set make it a recommended option for businesses looking to enhance their customer relationship management.

Maisha Lifestyle

Jul 29, 2023  on Shopify

We've been using Freshmarketer for the last 2 months, and it has been a great experience so far! I want to extend my thanks to Deepthi Pawar, Rohit Sathyam and Kevin Thomas for their seamless onboarding process. From the very beginning, they were proactive in addressing our queries and guiding us through the setup. With their help, we've been able to create important customer journeys using WhatsApp and email campaigns.

SPARIFY

Jun 26, 2023  on Shopify

have had a great experience using Freshmarketer's CRM. The platform is user-friendly and intuitive, making it easy for me to manage customer interactions and track important information. The ability to segment and tag customers has been particularly useful, and Freshchats has been a saviour and overall it’s not too expensive as well so recommended

Kushal's Fashion Jewellery

Jun 19, 2023  on Shopify

Seamless integration with Shopify makes it easy to setup multichannel journeys for the Customer. Great onboarding support to get you started with using the platform to its full extent. Highly recommend this.

Talon Gear

May 23, 2023  on Shopify

After a little bit of an unsure start I can honestly say that I'm really pleased with Freshmarketer. Nice interface and really good customer support and onboarding. I've had a dedicated person helping me with the baby steps, thanks alot Dhanashekar.. steve

Runyon's Fine Furniture

Apr 25, 2023  on Shopify

Exceeded [above and beyond] all of my expectations. Being an ex-programmer (20 years) it was delightfully refreshing to speak to someone that knew what they were talking about. That! Right there! Speaks volumes. Hands-down top-notch world-class service without a doubt! Great job Freshworks. Thank you Dhanashekar. You definitely "knocked it out of the park!"

Artistic Transfer, LLC

Mar 01, 2023  on Shopify

We have received so much invaluable support from Freshsales to increase sales in our business!! We would highly recommend to any business needing a CRM!!

IshqMe

Jan 09, 2023  on Shopify

I have had a great experience using Freshmarketer's CRM. The platform is user-friendly and intuitive, making it easy for me to manage customer interactions and track important information. The ability to segment and tag customers has been particularly useful, as it allows me to customize my communications and better understand the needs and preferences of my audience. Overall, Freshmarketer's CRM has greatly improved my ability to manage customer relationships and drive business growth. I highly recommend it to anyone in need of a powerful, yet easy-to-use CRM solution.

Rosaprima Ecuador

Jul 20, 2022  on Shopify

One of the best apps in the entire marketplace, synchronization with the CRM works perfectly, it helps us a lot in order to have complete traceability of customer purchases and improve campaigns towards our target audience. The support team behind the app is very professional and has given us all the help in the case. 100% recommended

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