What Merchants Think

Merchants using "Freshmarketer: Email & SMS" generally appreciate the app for its user-friendly interface and robust customer support. Many users report a positive setup experience, often highlighting the proactive nature of the support team. However, there are some concerns about functionality, particularly regarding issues with integrations during the trial period and occasional hiccups with email marketing campaigns.

Key Strengths

• User-friendly and intuitive CRM platform.
• Seamless integration with Shopify and CRM synchronization.
• Effective customer segmentation and tagging features.
• Strong customer support and onboarding assistance.
• Affordable pricing with a range of marketing features.

Common Concerns

• Difficulty connecting WhatsApp Business during the trial period.
• Issues with email marketing campaigns and journeys affecting scheduling.

Final Thoughts

"Freshmarketer: Email & SMS" is well-regarded for its strong customer support and user-friendly platform, making it a valuable tool for small to medium-sized businesses. While there are some areas for improvement, especially in terms of integration stability during trials, its cost-effectiveness and feature set make it a recommended option for businesses looking to enhance their customer relationship management.