Reviews: FreshCredit ‑ Store Credit

Customer reviews: FreshCredit ‑ Store Credit

Reviews (59)

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What Merchants Think

Merchants generally have a positive outlook on "FreshCredit ‑ Store Credit," praising its ease of use, user-friendly interface, and exceptional customer service. Many find it straightforward to integrate and appreciate the efficient support from the FreshCredit team.

Key Strengths

Easy integration and setup with excellent onboarding resources.
Intuitive and user-friendly interface.
Outstanding customer service with quick response times.
Effective for managing store credits and returns.
Responsive support team eager to assist with conflicts and issues.

Common Concerns

Pricing model based on total number of Shopify customers, which can be costly if only a few utilize store credit.
Occasional technical issues with app functionality that require support intervention.

Final Thoughts

"FreshCredit ‑ Store Credit" is well-received overall, largely for its streamlined usability and strong customer support, making it a recommended choice for businesses looking to manage store credits efficiently. However, potential users should be aware of the pricing model and consider their total Shopify customer base when integrating this solution.

Boutique J.Renee

Oct 14, 2020 on Shopify

I have been using this app for a couple of years now, and for the most part its been good. When I ran into issues the support team was great and helped me get it resolved. However, the thing that keeps me from giving this 5 stars is the fact that this app is missing some key features that would make it a game changer: 1) Automatically notifying customers of updates on their account/credits. Everytime I post credits on customer accounts I have to go in a manual email them to give them an update on their account. (which is a headache when you are dealing with high order volumes) 2) your homepage just shows your customers in alphabetical order. There is no way to delete accounts made in error or customers with multiple accounts, and you have no way to see the current numbers of your store.. like how much outstanding money you have in credits. There are no analytics, no summaries, nothing. Its a great app at the core, but its in need of some updating.