What Merchants Think

Merchants have mixed reviews about the Frenet app. While some find it highly beneficial for managing freight calculations, others encounter significant issues. The app is praised for its competitive freight options, but technical support and integration issues dampen its reception.

Key Strengths

• Effective for freight calculation, especially with Correios and Jadlog.
• Offers a variety of shipping quotes with transport carriers.
• Freight costs are often lower compared to other logistics services.
• Has features like direct label purchases through the portal.
• Ease of use, particularly for new store owners.

Common Concerns

• Poor customer support, primarily via email without timely responses.
• Technical issues with integration, notably with Shopify and CORS errors.
• Inaccurate freight calculations for large volumes.
• Manual label issuance process is time-consuming for high-volume stores.
• Reliability issues with status updating and order tracking.

Final Thoughts

The Frenet app offers valuable freight solutions that many merchants find advantageous. However, its potential is undermined by technical and customer service challenges. Improvements in support and system integration could enhance merchant satisfaction significantly.