Shopify FreeGifts App Review: Features, Pros & Cons

Customer reviews: BOGOS: Free Gift Bundle Upsell

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,151)

Overall rating

5

2,107
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

361australia

Oct 07, 2025 on Shopify

Did my research, but I'm glad that I finally decided on BOGOS and that is because of ANNA, who I was chatting to. The fact that she was able to access the backend of our website and basically setting up the discount was incredible helpful. The chat is why I my first experience with BOGOS is extremely positive.

Aphiri

Oct 06, 2025 on Shopify

Good app, very customizable, I had an issue with automatically bringing up my cart quite late my time, messaged support which replied immediately, Mina helped solve my problem in under a few minutes, she was very kind and helpful!

U&D Essence

Oct 06, 2025 on Shopify

Absolutely amazing app and even more amazing support team! Special thanks to Amy, who was incredibly kind, patient, and helpful — she went above and beyond to make sure everything worked perfectly on my store. The app itself is easy to use, works flawlessly, and the customer service is truly outstanding. Highly recommended to every merchant who wants to boost their sales and offer a seamless free gift experience!

NITRO973

Oct 06, 2025 on Shopify

Ruckaway

Oct 06, 2025 on Shopify

Excellent customer support from Anne - she spent a lot of time with me helping get my bundles set up and answering all my questions.

Spectrum Collections

Oct 05, 2025 on Shopify

This is without a doubt the best Free Gift app on Shopify. The support team are incredible and always super fast and efficient, shoutout to Hanna and Daniel. Makes running GWPs stress free!

Willamy Collection

Oct 03, 2025 on Shopify

Super helpful, kind and able to help me set up the discount correctly

Ocean State of Mind PR

Oct 02, 2025 on Shopify

Great customer support, Zee was great!!

baristachoice

Oct 02, 2025 on Shopify

שירות מדהים תוכנה מומלצת

Michelle Is Well

Oct 02, 2025 on Shopify

So far so good! Mina was awesome and helped me fix my problems!! She made the experience great and was very patient with me as I fumbled through getting discounts set up! Thank you so much!!

Vaama Jewellery

Oct 01, 2025 on Shopify

Great support and service within live call! Must recommended app. And the support that Mina provided was outstanding!

Page One

Oct 01, 2025 on Shopify

Mina offered quick, efficient and excellent support, thank you so much!

Gabishop

Oct 01, 2025 on Shopify

Excelente soporte cuenta BOGOS, hoy la asistente Mina me ayudó rápidamente con la configuración de la app en mi tienda y resolvió todas mis dudas de manera muy clara. Muy buen servicio !!

L'Occitane En Provence Malta

Oct 01, 2025 on Shopify

Liam was very patient and helpful as he cleared my concerns and queries. Very fast and clear experience!

Petite Maison Play

Oct 01, 2025 on Shopify

Mina was very helpful and fast to respond.

Piedine

Sep 30, 2025 on Shopify

Everything is good, very great support. My regards to you.

Blackboard Coffee Roasters

Sep 30, 2025 on Shopify

great service and super fast response, we are trying this app and we are happy at the moment

amaran

Sep 30, 2025 on Shopify

EVEKO®

Sep 28, 2025 on Shopify

OMRA

Sep 27, 2025 on Shopify

the support much appreciated.