Shopify FreeGifts App Review: Features, Pros & Cons

Name: BOGOS: Free Gift Bundle Upsell
Brand: Shopify
SKU: shopify-freegifts-app-by-shopify
Rating: 5 (3151 reviews)

Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,151)

Overall rating

5

2,107
4

45
3

4
2

4
1

11

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
Ease of setup and use, making it accessible even for novices.
Seamless integration with existing store systems and functionalities.
Highly customizable, allowing for specific promotional setups and configurations.
Frequent updates and additional features to enhance app functionality.

Common Concerns

Initial setup complexity for some users, requiring support assistance.
Limitations noted in specific promotional types, such as "buy one get one at a discount."
Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Lineage Provisions

Nov 17, 2025 on Shopify

The app is working great, and the support team has been excellent. I want to shoutout David specifically, as he put the extra effort in to help get us what we needed with the app. Will continue to use it now and in the future.

Copper & Lace Western Boutique

Nov 16, 2025 on Shopify

David Did AMAZING!!!!! So helpful and fast. Fixed our problem

Zahar

Nov 16, 2025 on Shopify

I've only just started the app, so far so good. But i needed to assistance and very quick and helpful response

NELI

Nov 16, 2025 on Shopify

Thank you so much David

asiastreetfood

Nov 15, 2025 on Shopify

Sehr schnelle und unkomplizierte Hilfe, sogar am Wochenende. :) !

Fugacious store

Nov 15, 2025 on Shopify

amazing and fast help!

Cellfy BR

Nov 15, 2025 on Shopify

Evelyn was very helpful. I was impressed with the personalized support, she assisted me with everything I needed and ran all the tests.

Innovo Labs

Nov 15, 2025 on Shopify

the app has too many features, and as a store owner u need sometime to adapt. but the customer service making it smooth to adjust and ask for optimization, notably without extra costs. thanks for Evelyn & Anne and more importantly the dev team who are very standby & responsive for modifications.

Canvas Inspire

Nov 15, 2025 on Shopify

Great app and great support.

My Store

Nov 14, 2025 on Shopify

This app has been an amazing experience. At first, I didn’t think it would work because I’m using a website builder, but the team made it happen. Austin, Hanna, and the developer Raw were incredibly helpful throughout the entire process. I’m very happy with the results and highly recommend giving it a try, even if you’re unsure it will work. They truly go above and beyond to make it happen for you.

Raivor

Nov 14, 2025 on Shopify

great support and a nice app , thanks to EVELYN for all the help

ROCKJAW®

Nov 14, 2025 on Shopify

Great app so far - Austin, the customer service agent responded within 60 seconds and solved a technical fault within 15 minutes. Highly recommend.

Highlands Natural

Nov 14, 2025 on Shopify

Great support from Austin today

CHAIRUS

Nov 14, 2025 on Shopify

The service was excellent, and they were able to resolve issues quickly.

Impera Italia

Nov 14, 2025 on Shopify

Great experience so far using bogos.io! Great options to select from, exactly what we were looking for to improve our offers. Very friendly and helpful customer service, dedicated to helping clients achieve exactly what they're looking for.

Daily Grooming Solutions

Nov 14, 2025 on Shopify

sleep or die

Nov 14, 2025 on Shopify

SUPER fast customer service, Anne was amazing, very kind professional and fast!

Reishi Therapy

Nov 14, 2025 on Shopify

STRATUS

Nov 14, 2025 on Shopify

Easy and simple to work with + fast customer service.

Glisten Eyewear

Nov 13, 2025 on Shopify

Mina is so helpful, and super nice, respond very fast, solved my problems immediately!!