FraudLabs Pro SMS Verification

Name: FraudLabs Pro SMS Verification Introduction Video
Uploaded: 2024-04-02T15:38:04Z
Duration: 1 min 33 s
Description: Helps merchants to authenticate clients using SMS verification

Develop by Shopify

Free plan available

Helps merchants to authenticate clients using SMS verification

Fraud prevention

Sms verification

Otp authentication

Identity checkpoint

Pre-checkout verification

About FraudLabs Pro SMS Verification

Launched Oct 24, 2017

Built by Shopify

Address

114 W. 17th Street, New York, NY, 10011, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

SMS verification is one method of two-factor authentication to prevent spammer or fraudster.

FraudLabs Pro SMS Verification verifies if the buyer is the right owner of the given phone number by using the SMS verification loop. To begin with, our system will send a SMS message containing the OTP (One-Time-Passcode) to the given mobile phone number. The buyer is required to enter the correct OTP for verification. It places a checkpoint at the view-cart page in order to filter out non-serious buyers, which can effectively authenticate the buyer's identity.

Authenticate client's identity - make sure the client owns the phone number.
Minimize payment fraud - prevent the fraudsters from spoofing the phone number.
Verification before checkout - minimize the order refund and chargebacks.

Pros

Authenticates client's identity by ensuring they own the phone number
Helps minimize payment fraud by preventing fraudsters from spoofing phone numbers
Verification before checkout helps minimize order refunds and chargebacks
10 free SMS credits are added for the first-time installation

Cons

Requires the buyer to have access to a mobile phone and be able to receive SMS messages, which could potentially exclude some users
May add an extra step to the checkout process, potentially causing inconvenience or friction for customers
Dependent on the reliability of the SMS service provider; issues with service can impact the verification process
International SMS delivery can sometimes be unreliable or delayed, affecting the user experience

Top Helpful Reviews

The Express Liquidation Store

Dec 18, 2023 on Shopify

The service by JH Chew FraudLabsPro Customer Success Team is horrible I cant speak on the app because JH Chew didn't provide much help at all the way i was responded to it appears JH Chew didn't know what app I had installed assuming it was there Fraud app when it was the SMS verification app. The app might be good but the service from JH Chew at FraudLabsPro Customer Success Team isn't so ill never know if the app works or if its a good app due to the rocky relationship from JH Chew so good luck to anyone who gets the app hopefully they will have a better customer experience.