Reviews: Fraud Filter

Customer reviews: Fraud Filter

Reviews (216)

Overall rating

2.3

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What Merchants Think

Merchants have expressed significant dissatisfaction with the "Fraud Filter" app, highlighting its inconsistent performance and apparent inability to effectively enforce rules against fraudulent activities. Many users report that despite setting up various filters, fraudulent orders still bypass the system, leading to frustration and a sentiment that the app fails to fulfill its purpose.

Key Strengths

Some users noted that when the rules are correctly set up and understood, the app can effectively flag and manage fraudulent activities.
The app promotes a systematic approach to fraud detection by utilizing specific criteria for filtering orders.

Common Concerns

The app frequently fails to enforce the rules set by users, allowing fraudulent orders to pass through unchecked.
Merchants experience difficulties in contacting customer support for assistance with the app.
The system's requirement for exact matches in filtering criteria renders it inflexible and often ineffective.
User interface challenges, such as navigating numerous pages of rules and dealing with reset positions after editing, pose usability issues.
Inability to handle proxy servers or variant data entries (addresses, names) effectively.

Final Thoughts

The overall reception of the "Fraud Filter" app is predominantly negative among its users, mainly due to its failure to consistently apply fraud prevention rules. While there are instances of successful implementation, the overwhelming sentiment is one of disappointment and frustration. Enhancements in customer support, system flexibility, and user interface could potentially improve the app's functionality and reception.

ShoeNami

Nov 20, 2023 on Shopify

The filter DOES work, but you need to understand how to use it. I'll tell you how to set things up so it works 100% of the time. 1. The FIRST rule triggered is the ONLY rule processed. that means that if you have a rule for "flag all orders from Germany" and another rule for "Cancel Jane Doe from Germany" the First rule will trigger first and say "Warning, this order is from Germany". The rule for Jane Doe will never be triggered. 2. The rules are VERY SPECIFIC. If you want to flag Jane Doe who lives at 123 Main Street, you must do it in a specific manner: Billing Address 1 (CONTAINS) "Main" You're sorting and flagging any billing address that contains the word MAIN in it. Why? Because Jane doe could put in 123 Main St. and bypass the filter because it wasn't exactly 123 Main Street. 3. EVERY SINGLE ITEM MUST MATCH FOR THE RULE TO TRIGGER That means if your rule is matching Name, Address, and Phone ALL of them must be present and match exactly before the rule triggers. So you need to set up individual rules for each part of the fraudster. You need one rule that (CONTAINS) the Phone number eg. 5043684444 You need one rule that (CONTAINS) the first part of the email address eg. "Fraudster@" You need one rule for JUST the Billing address and Zip code. eg. Main and 70054 You need one rule for JUST the Shipping address and Zip code. eg. Main and 70054 And that's how it will work 100% every single time. If it's failing, you've not set it up properly. Picture of Rules: 1: https://i.imgur.com/JE6uOJ6.png 2: https://i.imgur.com/UuXCKCP.png 3: https://i.imgur.com/jJxcLaF.png I have 115 pages of them, and they work. -=-=-=-=-=-=-=-=-=- Now, on to my complaints: Shopify, you need to make it so I can sort by the Rule Name. OMG, please, make this happen. Also, WHY WHY WHY for the love of gawd, do I have to go through 125 pages before I can edit the last rule I created? And WHY do you refresh the screen back to page one after I save the changes? Did I hurt you? or are you just evil? :( :( I need to be able to specify a page of rules, and you need to stop sending me back to page one whenever I change a rule. Okay? thanks, love ya!