Reviews: Fraud Filter

Customer reviews: Fraud Filter

Reviews (216)

Overall rating

2.3

5

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13

What Merchants Think

Merchants have expressed significant dissatisfaction with the "Fraud Filter" app, highlighting its inconsistent performance and apparent inability to effectively enforce rules against fraudulent activities. Many users report that despite setting up various filters, fraudulent orders still bypass the system, leading to frustration and a sentiment that the app fails to fulfill its purpose.

Key Strengths

Some users noted that when the rules are correctly set up and understood, the app can effectively flag and manage fraudulent activities.
The app promotes a systematic approach to fraud detection by utilizing specific criteria for filtering orders.

Common Concerns

The app frequently fails to enforce the rules set by users, allowing fraudulent orders to pass through unchecked.
Merchants experience difficulties in contacting customer support for assistance with the app.
The system's requirement for exact matches in filtering criteria renders it inflexible and often ineffective.
User interface challenges, such as navigating numerous pages of rules and dealing with reset positions after editing, pose usability issues.
Inability to handle proxy servers or variant data entries (addresses, names) effectively.

Final Thoughts

The overall reception of the "Fraud Filter" app is predominantly negative among its users, mainly due to its failure to consistently apply fraud prevention rules. While there are instances of successful implementation, the overwhelming sentiment is one of disappointment and frustration. Enhancements in customer support, system flexibility, and user interface could potentially improve the app's functionality and reception.

SimplyTek

Dec 27, 2024 on Shopify

This app does not work. No matter which filter is added, the rules don't work as mentioned. Useless app.

Indirookh

Nov 29, 2024 on Shopify

Hi, this app is itself some kind of fraud. I have blocked fraud customers but everytime their order is processed and the app does nothing about it. Probably its created by some fraudster only to trouble the store owners. Please dont downlaod it if you dont want trouble.

EzClothin

Nov 28, 2024 on Shopify

So many things wrong with this app. Wish i saw the ratings earlier before downloading. 1. Rules you set in place does not work (customer name, email, phone number, street address, etc) customer is still able to purchase and order comes through fine. Order doesn't automatically cancel like it states it would. I saw a response saying when order is fulfilled the rule doesn't apply, yet the order the customer made wasn't fulfilled but it still went through 2. No customer support 3. Don't waste you time on this app. Find something else

The Living Seed Company

Jun 30, 2024 on Shopify

I set up a rule for a specific customer that has made over 25 fraudulent purchases. Yes the app canceled the orders but did not block them from happening. I can not see where to contact customer support - very frustrating.

Pill Farmácia Digital

May 06, 2024 on Shopify

The app completely ignored a particular rule that I had set up. Hence, a fraudolent customer was able to do a repurchase. Not happy about it.

The SERAVANGEL Official

Apr 15, 2024 on Shopify

The app don’t work. I have the address filled for the filter and the app doesn’t let me save. It kept asking me to put the info even though I’ve already filled the info I wanted to blacklist. 1/5 app.

Ag Manuals, LLC - A Provider of Digital Farm Manuals

Mar 06, 2024 on Shopify

I had a rule in place that it completely ignored. Lost a sale due to fraud! It cancelled one order and didn't even alert me or show an order where it ran. Terrible app. Why even offer it?

self.

Feb 28, 2024 on Shopify

does not work

Secondhand Mods

Feb 14, 2024 on Shopify

This app simply does not work and has created a very uncomfortable and dangerous situation for me. I have a disturbed customer who I've tried blocking several times using this app and it's failed every time. Do not download.

Alstyle India

Jan 10, 2024 on Shopify

Does not work dont download just waste of time

Tiny Labs

Oct 19, 2023 on Shopify

Doesn't work. I have one rule setup. An order meets the criteria for the rule, however, the app does nothing. Very frustrating. Do not recommend.

Coltstudiostore Com

Dec 11, 2015 on Shopify

Doesn't work at all... Sorry to say. We use the options on the same person and because he's using a proxy server his IP changes and it doesn't catch it. It lists his name and shipping address, but still takes the orders. Useless IMO. Sorry.

Addamonline

Nov 03, 2015 on Shopify

Been using this app for over a year now and it doesn't work well at all. It allows repeat fraud even when a rule has been made against an address and phone number etc. Keeping it simply because i have a stored list of fraud info to reference off.