What Merchants Think

Merchants have mixed feelings about "Fraud Control". While some appreciate its potential to help manage fraud effectively, particularly when integrated with other tools like Shopify Flow, others find it lacking in functionality. The ability to block fraudulent activities before they occur is a significant concern for many users.

Key Strengths

• Integration with Shopify Flow for extensive fraud checks
• Useful fraud analytics for decision-making
• Simple rule creation to block known fraudsters
• Facilitation of automations that some users find beneficial

Common Concerns

• Lack of direct customer support and assistance
• Inability to block fraud effectively before checkout
• Limited functionality without Shopify Payments
• Issues with blocking features and template links not working
• Potential to block legitimate orders if misused

Final Thoughts

Overall, "Fraud Control" is seen as a tool with promise, especially when paired with other Shopify applications like Flow. However, its limitations in blocking fraudulent transactions beforehand and the lack of direct support have left some users dissatisfied. It's best suited for merchants willing to invest time in integrating it robustly with their existing systems.