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Customer reviews: Shopify Flow

Develop by Shopify

Reviews (2,955)

Overall rating
4.7

What Merchants Think

Merchants have mixed feelings about Shopify Flow. While many recognize its potential to streamline operations through automation, others find it cumbersome and difficult to use, especially without technical knowledge. The lack of certain features, issues with multilingual support, and occasional unreliable performance have been points of frustration for some users. Despite these challenges, certain users find it indispensable and appreciate its capabilities for automating workflows.

Key Strengths

  • Powerful automation capabilities that save time and streamline operations.
  • The ability to set up rules for various conditions, such as fraud prevention and inventory management.
  • The potential to replace other automation tools like Zapier.
  • Free access to features that can bolster store management.
  • The low-code editor that simplifies the creation of custom automations.

Common Concerns

  • Difficult to use for non-technical users, with unclear instructions.
  • Lack of native multilingual support, affecting global merchants.
  • Unreliable performance with certain flows not working as expected.
  • Poor customer support and limited assistance in resolving issues.
  • Some users find it creates more problems than it solves, leading to frustration.

Final Thoughts

Overall, "Shopify Flow" has been a valuable tool for merchants looking to enhance their store operations through automation. However, its potential is marred by usability issues, unreliable functionality, and a lack of support, making it more suitable for those with technical expertise or the patience to work through its complexities. While improvements and additional features could make it a go-to solution for even more users, as it stands, it appeals primarily to those who can fully navigate and leverage its capabilities.

House of Elia

Aug 18, 2025  on Shopify

Pas super user friendly et pourrai être simplifié selon moi... Les traductions ne sont pas géniales et il faut faire beaucoup (trop?!) d'essais-erreur... Mais quand le flux est bien construit, c'est vraiment un outil génial!

ESSXNYC

Aug 16, 2025  on Shopify

Rejuvia

Aug 13, 2025  on Shopify

Not great support. UI and all intricacies are way too complicated for average shopify user to use. I dont get why they dont have a chat like interface like Zapier where you can type out the exact flow you want in natural language and it builds it for you; if they had that, we would use Flow 10x more than we do.

SAINT CHIC

Aug 13, 2025  on Shopify

confusing

CFS Prodotti Medicali

Aug 08, 2025  on Shopify

difficile

Natures Trace

Aug 06, 2025  on Shopify

Its a powerful concept but basic things like checking if an array such as tags: [] is null or empty doesn't work at all. Even your AI bot knows of this "quirk"

Shoe City

Aug 05, 2025  on Shopify

Linden Square

Aug 04, 2025  on Shopify

wasecabiomes

Jul 31, 2025  on Shopify

It's fine once you get used to it, but very awkward

Office Supermarket

Jul 28, 2025  on Shopify

Loyal Pawx

Jul 26, 2025  on Shopify

PrepMyFuture

Jul 25, 2025  on Shopify

Furbish Studio

Jul 24, 2025  on Shopify

IT'S NOT INTUITIVE AT ALL

Rocky Boots

Jul 23, 2025  on Shopify

It's almost useful in some ways! Needs more triggers and combinations.

SMSB 66

Jul 23, 2025  on Shopify

Super

Sophos Wholesale

Jul 18, 2025  on Shopify

Very limited, could be be better

Identity Pet Nutrition

Jul 16, 2025  on Shopify

You should be able to duplicate condition boxes

Ooze

Jul 16, 2025  on Shopify

Shopify itself puts out bad templates that do not work and their support is not able to help. They also do not keep the app developers up to date about what triggers to use so their templates are out of date. If you guys would own up to putting out bad templates and correct them I would consider changing my rating.

The Stitching Corner

Jul 14, 2025  on Shopify

There are many things missing for inventory and location management

3BR Powersports

Jul 12, 2025  on Shopify

Difficult to set up simple work flow. I want to cancel orders from customers who are tagged as black listed due to bad behavior. I can't find a way to add these tag to a workflow

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