Filey App Review: Features, Pros & Cons for Shopify

Customer reviews: Filey ‑ Files Backup & Export

Filey is a powerful Shopify app designed to simplify file management for merchants. This review covers its features, pros, cons, and real user feedback to help you decide if it's the right fit for your store.

Reviews (194)

Overall rating

4.9

5

137
4

2
3
2
1

4

What Merchants Think

Overall, merchants have highly positive feedback for "Filey ‑ Files Backup & Export". They appreciate the app's straightforward functionality, reliable performance, and its ability to efficiently handle tasks that Shopify does not readily offer. Users frequently mention time savings and ease of use as standout benefits.

Key Strengths

Fast and easy to use, takes only a few clicks to back up files.
Saves a significant amount of time, particularly for batch downloads.
Offers functionality missing from Shopify, particularly for downloading files.
Free to use, with many praising the cost-effectiveness.
Simple installation process and intuitive user interface.

Common Concerns

Limited customer support and responsiveness for inquiries.
Lack of options to download other content like product descriptions or blog posts.
Some users experienced initial errors during downloads and installation.

Final Thoughts

"Filey ‑ Files Backup & Export" is widely regarded as a valuable tool for Shopify merchants looking to efficiently manage and back up their files. While it excels in simplicity and effectiveness, addressing customer support and expanding download capabilities could further enhance the user experience.

Mori Cat

Oct 05, 2025 on Shopify

Nice app if you need to download the images from your store. Easy to use.

VOGUETELLA

Oct 04, 2025 on Shopify

Kleerix

Sep 20, 2025 on Shopify

Tech-Bar

Sep 09, 2025 on Shopify

My Store

Sep 01, 2025 on Shopify

The App loaded quickly and uploaded my files (Almost 500 products w/ pictures) very quickly, as well. I'm rebuilding my site on my own for the first time and knowing that there was a Free "in house" option to Bakcup & Export my existing files definitely alleviated a lot of stress. Thank you!!!

Biohof Elmengrund

Aug 28, 2025 on Shopify

It´s working as it supposed to be.

Vegout Voyage

Aug 15, 2025 on Shopify

so easy to use and very fast downloads

Bloom Boom Flowers

Aug 15, 2025 on Shopify

Does what it says it will do. Very good!

Shop Bem

Aug 11, 2025 on Shopify

Gostei, muito rápido, apenas cliquei em um botão e todos os arquivos da galeria foram gravados em um zip file. Facilitou demais.

Red Cross Online Shop

Jul 29, 2025 on Shopify

Great App - Did Exactly what we needed.

Bauble Bazaar

Jul 19, 2025 on Shopify

HEKA NZ

Jul 18, 2025 on Shopify

Kings Fine Art & Decor

Jul 17, 2025 on Shopify

Filey fills a huge need, whether you are dealing with a few products or thousands.

ParfumJungle

Jul 09, 2025 on Shopify

THE BEST!

LifeOutLoud Exclusives

Jul 08, 2025 on Shopify

The installation and download process was quick and easy!

EEPC-GAME

Jul 04, 2025 on Shopify

quick and neat! one click and download all my shopify content files in seconds, will recommend.

Dirty Soap

Jul 01, 2025 on Shopify

Inside the Poster

Jun 27, 2025 on Shopify

Ventura Spirits

Jun 26, 2025 on Shopify

THIS APP IS SOOOO HELPFUL!

PINK Jasmine Organics

Jun 26, 2025 on Shopify