Filey App Review: Features, Pros & Cons for Shopify

Customer reviews: Filey ‑ Files Backup & Export

Filey is a powerful Shopify app designed to simplify file management for merchants. This review covers its features, pros, cons, and real user feedback to help you decide if it's the right fit for your store.

Reviews (331)

Overall rating

4.9

5

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What Merchants Think

Overall, merchants have highly positive feedback for "Filey ‑ Files Backup & Export". They appreciate the app's straightforward functionality, reliable performance, and its ability to efficiently handle tasks that Shopify does not readily offer. Users frequently mention time savings and ease of use as standout benefits.

Key Strengths

Fast and easy to use, takes only a few clicks to back up files.
Saves a significant amount of time, particularly for batch downloads.
Offers functionality missing from Shopify, particularly for downloading files.
Free to use, with many praising the cost-effectiveness.
Simple installation process and intuitive user interface.

Common Concerns

Limited customer support and responsiveness for inquiries.
Lack of options to download other content like product descriptions or blog posts.
Some users experienced initial errors during downloads and installation.

Final Thoughts

"Filey ‑ Files Backup & Export" is widely regarded as a valuable tool for Shopify merchants looking to efficiently manage and back up their files. While it excels in simplicity and effectiveness, addressing customer support and expanding download capabilities could further enhance the user experience.

Paolo Martorano

Apr 09, 2025 on Shopify

Fantastic, a life safer!

Diamonds by Design Dublin

Apr 04, 2025 on Shopify

Simple and worked exactly as described on free plan. Thanks !

Hush Earth

Mar 24, 2025 on Shopify

Excellent and SUPER fast!

Hungry Phoenix

Mar 24, 2025 on Shopify

Wow, I just installed it, and I was able to download all my media files in one zip file. Thank you so much!

Zena Padel

Mar 20, 2025 on Shopify

TOP APP QUALITY PERFORMANCE

POMCHO | Regina Nemni Inc.

Mar 20, 2025 on Shopify

Awesome! Just one click! I was preparing for the dreaded work of downloading one file at a time, but I didn't have to. Fantastic.

The Daily Date

Mar 18, 2025 on Shopify

HaemiSkin - Loja de Skincare Coreano em Portugal

Mar 13, 2025 on Shopify

Did the job!

HYALIN REYKJAVIK

Mar 13, 2025 on Shopify

Great stuff. Works like a charm. Thanks!

catharsis satanica

Mar 05, 2025 on Shopify

Works great, no bs

Gadget Giant

Mar 04, 2025 on Shopify

Absolute life saver and soo easy to use.

Paper Jade

Mar 02, 2025 on Shopify

Fast, free, and simple solution to Shopify's idiotic lack of a bulk-download option.

Hemp Horse

Feb 27, 2025 on Shopify

Super easy.

Two Chads

Feb 24, 2025 on Shopify

Very helpful

NAGI

Feb 20, 2025 on Shopify

Saya®

Feb 17, 2025 on Shopify

Super easy to use. Allowed me to download 10 years worth of files and store offline - before we optimised the media library and removed old content.

Tråd Collective

Feb 16, 2025 on Shopify

works

London Clothing Company ™

Feb 13, 2025 on Shopify

Amazing app :)

The Fudge Hut

Feb 13, 2025 on Shopify

SO incrediby easy and quick to use, now I have all my files in one place

Tree-Free Canada

Feb 11, 2025 on Shopify

This was just so easy even though we have a large amount of files. Love it.