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Customer reviews: Digital Downloads ‑ Filemonk

Develop by Artos Software

Filemonk is a Shopify app designed to simplify file management for merchants, offering seamless organization and sharing of digital assets. This review covers its features, pricing, and real user experiences to help you decide if it fits your store’s needs.

Reviews (292)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed high satisfaction with "Digital Downloads ‑ Filemonk", highlighting its ease of use, seamless integration with Shopify, and excellent customer support. Many users found the app to be a game-changer for their digital sales, appreciating its functionality and reliability. The support team's responsiveness and assistance in resolving issues have been widely praised, contributing significantly to the positive feedback.

Key Strengths

  • User-friendly interface and easy setup
  • Efficient handling of digital product delivery
  • Responsive and helpful customer support
  • Reasonable pricing with flexible plans
  • Customization options for download pages and emails

Common Concerns

  • Lack of customizable options for download page appearance
  • Absence of live chat support; relies on email communication
  • Limited features available on the free plan
  • Some merchants experience minor initial setup challenges

Final Thoughts

"Digital Downloads ‑ Filemonk" is highly regarded by its users for enhancing the digital product delivery experience on Shopify. Its user-friendly design, coupled with strong customer support, makes it an excellent choice for merchants looking to sell digital products. While there are areas for improvement, such as more customization options and live chat support, the app's strengths in functionality and service have driven a strong positive reception.

From Blank Pages

Nov 24, 2024  on Shopify

this app has been great and really easy to set up! I love all the features and customizations, like watermarking my files, adding download buttons and links where I want them, etc. The support is also great! They are really friendly and I've received help really quickly, taking care of any issues I've come across. They've also shared links to instructions on what they've done so I'm able to learn how to update things on my own in the future as well. Highly recommend!

Pierce Homestead

Nov 23, 2024  on Shopify

Shashi helped me to make sure and to reassure me that my very first E-Book was downloaded correctly and was working as it should. Thank you Shashi for your help.

Galactiv8

Nov 21, 2024  on Shopify

I really like this app - I've some very large files that were hard to deal with on other platforms, this has worked great - Quick support and good pricing. Recommended.

Faith in Training by Steph

Nov 21, 2024  on Shopify

Great, easy to use, affordable!

TobyRoo Originals

Nov 20, 2024  on Shopify

So far, I've had a great experience with the app. Easy and intuitive to set up. When I had a (very small) issue, customer service (Sandesh) responded quickly and resolved it within hours. I'll come back to update my review once I've had more time using it.

Jess Carmona Art

Nov 19, 2024  on Shopify

Great service !

Jones Laser Craft

Nov 18, 2024  on Shopify

App is amazing and tech support is the best I've received from any apps on the Shopify store. These guys are on the ball, patient, and extremely helpful. I had a few user error snags and it took minuites to figure out. Now the app is running smoothly and my customer are happy!

Stoic Mama

Nov 17, 2024  on Shopify

I appreciate the quick response time by all members of the team that I have been in communications with. Though I am navigating grounds i have never explored, the team at filemonk provides security and assurance

Rewire and Thrive

Nov 17, 2024  on Shopify

I am beyond impressed with Filemonk! I had an issue with my digital product delivery and reached out to their support team. They responded very quickly and resolved the problem. Very helpful and friendly service. Thank you Sneha! Filemonk has made managing my digital downloads seamless, and their commitment to customer satisfaction truly stands out. Highly recommended! ✨

Sole Fresh & Sole Clean

Nov 15, 2024  on Shopify

Had some trouble with customers getting my emails and getting access to my ebook. Contacted support and after giving them access to my shop they did everything for me, inputed all the info I needed, and resolved the ongoing issues I had! Now everything works perfect.

AIM ATTITUDE

Nov 11, 2024  on Shopify

I am truly impressed by their customer service. The team is incredibly prompt, professional, and knowledgeable. They go above and beyond to be helpful and approachable, making every interaction a pleasant experience. I genuinely appreciate their friendly and caring approach.

Greg Edits Video

Nov 06, 2024  on Shopify

So far I've been able to set everything up nice and easy, and if I've been unsure on something, I've been able to go on the live chat and recieve instance help which has been amazing, Anaam helped me with a couple of things and gave me great customer service!

Giants of the North

Nov 02, 2024  on Shopify

Filemonk is doing exactly what we need it to do, deliver digital files to our customers. So far it's perfect, exactly what we needed.

Rivera Sun

Nov 01, 2024  on Shopify

The app is simple to use and flawless. The one time I had difficulty in use the support staff was quick and thorough. I only wish all apps and their support staff could provide this exceptional level of service and dependability. Thanks be to Filemonk!

Amber Collective

Oct 28, 2024  on Shopify

I would highly recommend! It's been a very simple and easy app to understand and implement into my website. I've been able to get immediate feedback for any issues that popped up, their support team is extremely helpful! I've had great support from Nagaraj and Sandesh specifically. Thank you!

My Local Ads

Oct 28, 2024  on Shopify

Great help from Vinush, the support was excellent!

Nezoka

Oct 26, 2024  on Shopify

nice good response

NORDIC SIMPLY

Oct 26, 2024  on Shopify

Very easy set up and easy to use. Makes it easy to sell digital products in your store. Customer service is great with prompt replies.

Vanessa Leong

Oct 26, 2024  on Shopify

It's early days for me using the Filemonk app, but so far the app has been quite easy to use. The support team have been very helpful with any questions. I look forward to producing more online courses and materials for my website!

Toby Heath

Oct 24, 2024  on Shopify

the support team has been incredibly helpful and quick to respond.

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