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Customer reviews: Digital Downloads ‑ Filemonk

Develop by Shopify

Filemonk is a Shopify app designed to simplify file management for merchants, offering seamless organization and sharing of digital assets. This review covers its features, pricing, and real user experiences to help you decide if it fits your store’s needs.

Reviews (319)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed high satisfaction with "Digital Downloads ‑ Filemonk", highlighting its ease of use, seamless integration with Shopify, and excellent customer support. Many users found the app to be a game-changer for their digital sales, appreciating its functionality and reliability. The support team's responsiveness and assistance in resolving issues have been widely praised, contributing significantly to the positive feedback.

Key Strengths

  • User-friendly interface and easy setup
  • Efficient handling of digital product delivery
  • Responsive and helpful customer support
  • Reasonable pricing with flexible plans
  • Customization options for download pages and emails

Common Concerns

  • Lack of customizable options for download page appearance
  • Absence of live chat support; relies on email communication
  • Limited features available on the free plan
  • Some merchants experience minor initial setup challenges

Final Thoughts

"Digital Downloads ‑ Filemonk" is highly regarded by its users for enhancing the digital product delivery experience on Shopify. Its user-friendly design, coupled with strong customer support, makes it an excellent choice for merchants looking to sell digital products. While there are areas for improvement, such as more customization options and live chat support, the app's strengths in functionality and service have driven a strong positive reception.

Soccer Time!

Aug 12, 2025  on Shopify

No complaints here. I've been using it to sell sample packs, and so I can include downloads with music purchases. It's been working out well and it's really easy to understand and use, unlike many other Shopify apps. Thanks Filemonk!

DigitalOneDesign

Aug 09, 2025  on Shopify

I've been using the app for a couple of months now and it's worked very well for downloading digital products.

The Ultimate Glow-Up Routine

Aug 09, 2025  on Shopify

WearMatter

Aug 04, 2025  on Shopify

great! love it

Christian Motivation Series

Jul 26, 2025  on Shopify

I would like to thank Hassan, for getting to the bottom of my issue in a quick, timely and friendly manner. He was very patient and understanding. Thank you again Hassan!

Deluxe Brows Miami

Jul 23, 2025  on Shopify

Great!

Vegout Voyage

Jul 18, 2025  on Shopify

fast solution and easy communication

Mon Super TDAH

Jul 10, 2025  on Shopify

le support client est vraiment bon et de qualité. Merci à Nagaraj pour la solution trouvé en 5 minutes

Study Sanctum

Jul 10, 2025  on Shopify

So far so good! Easy process. Once more sales come in, I will upgrade my plan.

Orsolya Dobri

Jul 05, 2025  on Shopify

The app works perfectly and customer service has been great as well. Thank you!!

PalaeoGames

Jul 05, 2025  on Shopify

Excellent service. 10/10

AWANGE LABEL

Jul 04, 2025  on Shopify

Its actually really good!

Sprout Supply Co.

Jul 01, 2025  on Shopify

I initially had trouble getting my order to link to my product. The support team, specifically Momna, was very quick and helpful. The app itself is a smooth integration. Great tool and service behind it!

courtland.dsn

Jun 30, 2025  on Shopify

Creative Signet

Jun 26, 2025  on Shopify

I absolutely love using FileMonk for my Shopify store's digital products. It's super easy to manage downloads, and the app just works flawlessly in the background. What truly sets them apart is their support; it's almost instant and always incredibly helpful!

Kozzyco

Jun 23, 2025  on Shopify

Good app. Simple to use and great customer support. I had the pleasure of working wth Vishu to resolve my issue.

Beata Home

Jun 20, 2025  on Shopify

Kathie Jordan Design

Jun 20, 2025  on Shopify

I had an issue where I didn't have something set up properly and Nagaraj stuck with me until it was resolved. Great Support!

Companion's Fresh

Jun 19, 2025  on Shopify

Caishel Books

Jun 18, 2025  on Shopify

I have been trying for weeks to get my DKIM verified but without success luckily Nagaraj came on line and because I didn't know how to do what was suggested (despite the information being given clearly) he went and sorted things out for me. Thank you so much. I always find the customer service of Filemonk to be excellent. They never let a problem beat them and help customers sort out problems all the way.

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