Filemonk App Review: Features, Pros & Cons for Shopify

Customer reviews: Digital Downloads ‑ Filemonk

Filemonk is a Shopify app designed to simplify file management for merchants, offering seamless organization and sharing of digital assets. This review covers its features, pricing, and real user experiences to help you decide if it fits your store’s needs.

Reviews (319)

Overall rating

4.9

5

266
4

14
3

3
2
1

What Merchants Think

Overall, merchants have expressed high satisfaction with "Digital Downloads ‑ Filemonk", highlighting its ease of use, seamless integration with Shopify, and excellent customer support. Many users found the app to be a game-changer for their digital sales, appreciating its functionality and reliability. The support team's responsiveness and assistance in resolving issues have been widely praised, contributing significantly to the positive feedback.

Key Strengths

User-friendly interface and easy setup
Efficient handling of digital product delivery
Responsive and helpful customer support
Reasonable pricing with flexible plans
Customization options for download pages and emails

Common Concerns

Lack of customizable options for download page appearance
Absence of live chat support; relies on email communication
Limited features available on the free plan
Some merchants experience minor initial setup challenges

Final Thoughts

"Digital Downloads ‑ Filemonk" is highly regarded by its users for enhancing the digital product delivery experience on Shopify. Its user-friendly design, coupled with strong customer support, makes it an excellent choice for merchants looking to sell digital products. While there are areas for improvement, such as more customization options and live chat support, the app's strengths in functionality and service have driven a strong positive reception.

728.studios

Dec 19, 2025 on Shopify

Quick support, real human help, issue resolved fast Had an email spam flag blocking orders and they fixed it immediately Super smooth experience

Jooy Only

Dec 17, 2025 on Shopify

Super easy to use and has everything you need to sell digital products quickly and efficiently

THE FITNESS POT

Dec 15, 2025 on Shopify

Very easy set up and no issues with digital downloads! Finally found an app that works flawlessly!

Janey Fit Coaching

Dec 11, 2025 on Shopify

Nagaraj was so wonderful. He found what the issues was straight away and fixed it for me. I am very very impressed by the customer service and this experience will make me continue to choose Filemonk I am so happy!

Lux Travels Insider

Dec 07, 2025 on Shopify

Nagaraj was very helpful and solved my issue very quickly.

BubuCars

Dec 05, 2025 on Shopify

We have just started testing the product. Customer support has been very responsive and helpful for our DKIM settings. Will report later about the overall experience. So far 5 out of 5!

Relationship Compass

Dec 03, 2025 on Shopify

Word on Fire

Dec 01, 2025 on Shopify

This has worked well for us. Their support was very helpful with some of the more advantaged features like the DKIM setup for custom emails.

The Ooh La La Shop

Dec 01, 2025 on Shopify

Excellent app and great customer service! Highly recommend!

TogetherPlates

Nov 29, 2025 on Shopify

Customer Service is top! I ased for a discount to fully test the app longer than the 14 days and they did not hesitate and made sure I was all set. The app is very easy to use, straightforward and clean.

Digital Laser Crafts

Nov 25, 2025 on Shopify

Darklewear

Nov 17, 2025 on Shopify

good app i love it. easy and simple to setup and use.

Maison en Tissu

Nov 13, 2025 on Shopify

KTV Digital

Oct 31, 2025 on Shopify

Just started with this app, however so far, so good. It did a great job delivering my PDF instantly. I look forward to growing my digital product through this service. Thanks.

Rose & Reign Herbals

Oct 28, 2025 on Shopify

Does what I need it to!

Franco Robert

Oct 27, 2025 on Shopify

Outstanding customer service. Immediate and efficient.

The Millennial Milk Club

Oct 24, 2025 on Shopify

I'm a newbie and this has been a great app! Support has been wonderful any time I've bumped into issues!

Pure Strike Golf

Oct 19, 2025 on Shopify

Great experience and very simple set up. Hassan was extremely helpful in ensuring everything was set up correctly

Heart Circle

Oct 19, 2025 on Shopify

App works flawlessly for what we need it for (simple digital downloads), and have not experienced any issues. Would recommend.

Total Focus

Oct 14, 2025 on Shopify

I've been using FileMonk for a while now and it's been great. But honestly, the support team is what made me want to leave a review. I had an issue that was driving me crazy, and they actually took the time to help me figure it out. You could tell they genuinely cared about getting it sorted, not just sending me some copy-paste response. They stuck with me until everything was working again.