Customer reviews: Feefo Product Reviews

<h3>What Merchants Think</h3> <p>The "Feefo Product Reviews" app receives generally positive feedback from merchants. Many are satisfied with its seamless integration and the authenticity of reviews it collects, which offers a trustworthy evaluation platform. Merchants appreciate the ease of interfacing with their website and the excellent support provided by the Feefo team. However, a few merchants have encountered installation challenges, particularly with the premium plans, but these seem to be outliers as opposed to the norm.</p> <h3>Key Strengths</h3> <ul> <li>Seamless integration with Shopify and other platforms</li> <li>Reliable and authentic review collection</li> <li>User-friendly interface</li> <li>Excellent customer support and guidance during setup</li> <li>Generates Google Rich Results, enhancing visibility</li> <li>Efficient feedback platform that builds customer trust</li> </ul> <h3>Common Concerns</h3> <ul> <li>Complex installation process for premium plans</li> <li>Some issues with Shopify theme compatibility requiring manual code installation</li> <li>Occasional dissatisfaction with the cost or perceived lack of features relative to competitors</li> <li>Issues with initial installation for some users</li> </ul> <h3>Final Thoughts</h3> <p>Overall, the "Feefo Product Reviews" app is well-received as a reliable tool for collecting genuine customer feedback, greatly valued for its ease of use and the outstanding customer support team. It stands out as an excellent option for businesses looking to enhance trust with potential customers through authentic reviews, despite a few installation hurdles for more complex setups. Merchants who successfully navigate initial challenges often find great value in the app’s capabilities and plan to continue using or upgrade their services with Feefo.</p>

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Reviews (18)

Overall rating

3.2

5

10
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4

What Merchants Think

The "Feefo Product Reviews" app receives generally positive feedback from merchants. Many are satisfied with its seamless integration and the authenticity of reviews it collects, which offers a trustworthy evaluation platform. Merchants appreciate the ease of interfacing with their website and the excellent support provided by the Feefo team. However, a few merchants have encountered installation challenges, particularly with the premium plans, but these seem to be outliers as opposed to the norm.

Key Strengths

Seamless integration with Shopify and other platforms
Reliable and authentic review collection
User-friendly interface
Excellent customer support and guidance during setup
Generates Google Rich Results, enhancing visibility
Efficient feedback platform that builds customer trust

Common Concerns

Complex installation process for premium plans
Some issues with Shopify theme compatibility requiring manual code installation
Occasional dissatisfaction with the cost or perceived lack of features relative to competitors
Issues with initial installation for some users

Final Thoughts

Overall, the "Feefo Product Reviews" app is well-received as a reliable tool for collecting genuine customer feedback, greatly valued for its ease of use and the outstanding customer support team. It stands out as an excellent option for businesses looking to enhance trust with potential customers through authentic reviews, despite a few installation hurdles for more complex setups. Merchants who successfully navigate initial challenges often find great value in the app’s capabilities and plan to continue using or upgrade their services with Feefo.

Bear & Birdy

Dec 21, 2024 on Shopify

Overall really pleased with Feefo (using the free version). We started with Trustpilot but found that they were deleting our verified customer reviews that had been sent through by Shopify, and the support to fix this issue was non-existent. Came across Feefo and have been really happy so far. The service review integration was seamless and easy to setup. Getting the product reviews to display on each product page of our site was a little more complicated but was able to figured it out with the help of Chat GPT.

K2 Yak Chews

Nov 29, 2023 on Shopify

Firstly, great customer service - the integration team at Feefo helped me install on 3 different website (2 different themes). I ended up having to install using manual code, which was disappointing, I think their 2.0 blocks need the option to edit {{ product.id }} tag from within the shopify theme editor, without this feature it seems to potentially pull an incorrect data-parent-product-sku and you are stuck having to insert the code manually - which is a shame. However, due to the quality of the app once installed and the customer service I cannot knock any stars off for this, and I am now all up and running and thats all that matters. Thanks

Blast Away

Jul 13, 2023 on Shopify

Feefo app: Efficient feedback platform, user-friendly interface, reliable reviews, and excellent customer support. A must-have for businesses seeking genuine customer feedback. 5/5!

Affinity Crystals

Jun 28, 2023 on Shopify

Great reviews platform that lets you gather authentic reviews from customers. Was very easy to integrate and all my questions were quickly answered by Feefo's support team and Alex (the Product Manager). The integration generates Google Rich Results which automatically displays stars under products in Google search which is crucial. Very happy overall!

SwellFitness

Feb 02, 2023 on Shopify

So far, so exciting! AND what was wonderful, and hence am flagging here for the notice of my fellow entrepreneurs is that when we had some niggles installing the feefo widget their team stepped in and helped me with shopify integration and on site optimisation. Looks so great on site and also a really smooth and easy process for your consumers. Excited to see where we can take this next! HUGE thanks for your support Alex and team, you guys made our week!!!

Linwood

Nov 22, 2022 on Shopify

Have had no issues with the app, so was surprised to see some negative reviews. Would have no hesitation in recommending it.

Mitchellsbuildingcentre

May 08, 2018 on Shopify

This is a superb app, it's easy to install, incorporates itself into your website making it effortless to use. Feefo send out emails to capture feedback and then advertises it on our website. What more could you want. Can't fault it!

Pfaa2u

Dec 13, 2017 on Shopify

I'm surprised there are not more positive reviews on this app We are beyond happy with feefo and are looking to sign up to the paid service so that we can make use of all the features We feel the having the feefo tab on our website offers potential customers peace of mind, as they would have seen the feefo logo while shopping with well known retailers The customer service team are very friendly, helpful and knowledgeable

Kippson

Mar 10, 2016 on Shopify

This app just sorts it all out for you, it is brilliant. Customer reviews now display for each of my products. Easy to install and great customer support from Feefo.

Kennedy Wild Bird Food Ltd

Mar 08, 2016 on Shopify

The implementation of the Feefo app onto my Shopify website was absolutely seamless and stress free. With the great support Feefo provided, it's up and running and provides customers with trusted reviews whilst viewing products. We believe it's important to have this information clearly displayed to show the great customer service provided. Thank you Feefo, this app is brilliant!! 10 out of 10!