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Customer reviews: Feefo Product Reviews

<h3>What Merchants Think</h3> <p>The "Feefo Product Reviews" app receives generally positive feedback from merchants. Many are satisfied with its seamless integration and the authenticity of reviews it collects, which offers a trustworthy evaluation platform. Merchants appreciate the ease of interfacing with their website and the excellent support provided by the Feefo team. However, a few merchants have encountered installation challenges, particularly with the premium plans, but these seem to be outliers as opposed to the norm.</p> <h3>Key Strengths</h3> <ul> <li>Seamless integration with Shopify and other platforms</li> <li>Reliable and authentic review collection</li> <li>User-friendly interface</li> <li>Excellent customer support and guidance during setup</li> <li>Generates Google Rich Results, enhancing visibility</li> <li>Efficient feedback platform that builds customer trust</li> </ul> <h3>Common Concerns</h3> <ul> <li>Complex installation process for premium plans</li> <li>Some issues with Shopify theme compatibility requiring manual code installation</li> <li>Occasional dissatisfaction with the cost or perceived lack of features relative to competitors</li> <li>Issues with initial installation for some users</li> </ul> <h3>Final Thoughts</h3> <p>Overall, the "Feefo Product Reviews" app is well-received as a reliable tool for collecting genuine customer feedback, greatly valued for its ease of use and the outstanding customer support team. It stands out as an excellent option for businesses looking to enhance trust with potential customers through authentic reviews, despite a few installation hurdles for more complex setups. Merchants who successfully navigate initial challenges often find great value in the app’s capabilities and plan to continue using or upgrade their services with Feefo.</p>

Reviews (18)

Overall rating
3.2

What Merchants Think

The "Feefo Product Reviews" app receives generally positive feedback from merchants. Many are satisfied with its seamless integration and the authenticity of reviews it collects, which offers a trustworthy evaluation platform. Merchants appreciate the ease of interfacing with their website and the excellent support provided by the Feefo team. However, a few merchants have encountered installation challenges, particularly with the premium plans, but these seem to be outliers as opposed to the norm.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Reliable and authentic review collection
  • User-friendly interface
  • Excellent customer support and guidance during setup
  • Generates Google Rich Results, enhancing visibility
  • Efficient feedback platform that builds customer trust

Common Concerns

  • Complex installation process for premium plans
  • Some issues with Shopify theme compatibility requiring manual code installation
  • Occasional dissatisfaction with the cost or perceived lack of features relative to competitors
  • Issues with initial installation for some users

Final Thoughts

Overall, the "Feefo Product Reviews" app is well-received as a reliable tool for collecting genuine customer feedback, greatly valued for its ease of use and the outstanding customer support team. It stands out as an excellent option for businesses looking to enhance trust with potential customers through authentic reviews, despite a few installation hurdles for more complex setups. Merchants who successfully navigate initial challenges often find great value in the app’s capabilities and plan to continue using or upgrade their services with Feefo.

Zindiak

May 12, 2024  on Shopify

I'm an existing FeeFo customer with a Premium Plan and this App won't install. If I could give it zero stars I would. Abysmal. I've contact support and they've sent me a word document with complex instructions for creating my own integration app!!!!!! Abysmal.

TECH STICKER

Aug 09, 2023  on Shopify

Don’t download it, didn’t even use it, I delete it after less than a day because of better options on the market and its charging me 60 usd

Alep Jewellery

Nov 24, 2020  on Shopify

This app is fraud unfortunatly I deleted other apps and kept this one for reviews , They say in FREE version you get : 150 free feedback request emails in the first month (50 emails a month thereafter) This is a lie, after one month none of the features are working, and you must upgrade to use the app, which is not mentioned in free version description. Support service is very slow, conversations took over an hours back and forth. I had to uninstall

Vape Juice

Aug 20, 2018  on Shopify

For an app that 'easily integrates' it easily unintegrates too. Paid for this for months without getting any of the organic stars. Highlighted how these have disappeared 6 months ago. While I got attentive service, nothing of any substance changed. Today I ask again and a different person understands the issue. When I have asked them to tweak the script itself on our site to make it work, the least they can do for the hundreds and hundreds of pounds we have paid for the app; they aren't willing to do. Feedback Rebates from Virthium however are only too happy to jump on and help out, as are many shopify app developers. We don't have a development team - we aren't a large company. But from what I can advise is Feefo is not worth it for an SME. Plenty of other options available

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