New customer here, still learning my way around the app — but right off the bat, the customer service has been incredible. Aysan was amazing! Not only was she funny and friendly, but she made the whole setup quick and easy. Great first impression!

Great app, and amazing support! I loved the chat today with Emma who helped me figure out the reason for our problem within minutes. Thank you ;)

Hi, i install the app and needs for support and 1 min later they contact me. I think chat support is very important for me when issues come. Thanks

Amazing support from Aysan! She helped me set up my mix-and-match bundles quickly and clearly. Very grateful for her assistance.

I honestly have no idea how this app manages to have so many positive reviews. The quality is downright awful. It’s full of bugs and barely functions. I had the misfortune of finding out from my own customers that their orders were packed incorrectly because the app simply refused to show any information indicating the items were part of a bundle. It didn’t even appear in the app’s analytics. For a moment I genuinely wondered if I was losing my mind, but after checking the purchase session recordings it became obvious that the app just wasn’t working at all. I ended up spending hours calling customers and apologizing that the Christmas gifts they explicitly ordered as bundles arrived thrown together in a plastic bag all because the app gave zero indication that the order was bundled. I’m honestly shocked at how poorly this thing was built. And even then, instead of immediately ditching it, I gave it a chance. I assumed maybe I had set up something incorrectly, so I contacted support. They really did try to help and managed to fix a couple of issues, but the deeper we went, the clearer it became that the whole app is just beyond saving. In the end, I still had to look for an alternative because every “fix” only revealed more problems. It’s useless, plain and simple. And the pricing Genuinely laugh inducing.

Very intuitive program, whenever we had doubts customer support promptly helped us, specifically the assistant Aida was fantastic and decisive.

I liked the app at the beginning, but what I really hated was the fact that even under the PAID account, everything is very much segregated. The value just isn’t there unless you’re on the highest of all tiers. Even with a PAID plan, the promotional tools and campaign options feel very restricted with your needs, and support is minimal (unless you upgrade of course) and LONG. It’s disappointing to pay for a service and still receive such low access to features and promotions to be honest, it is very discouraging even talking to the support team when you are informed on more things you lack in your PAID plan. I hope the team can improve fairness across all paid tiers so every customer gets proper value and support - rather than making them feel lesser as a customer because their paid plan isnt the top tier.

I want to thank Russell for helping me out and taking his time trying to solve the issues that i was having with the app. I had found a but that I coudn't prove had happend, he listened without thinking I was trying to take advantage of the support and reached out to the technical team to figure out what happened. Thanks for you patience and trust.

Support is fast and proactive. Jazz was awesome, she took the time to dig deeper and go the extra mile, 10/10.

Hat alles wunderbar funktioniert. Mir wurde nach wenigen Minuten von Aida perfekt geholfen. Vielen Dank

Russell was very helpful in solving my issue and was able to point me in the right direction to customize my product page the way I wanted.

Great app. The team is always available to help you. Congratulations to Aysan. I received excellent service from her. She was very polite and helped me a lot.

Aysan did a great job helping me navigate the app and creating my bundles. So far the app is doing everything I need

Incredibly smooth onboarding experience. Russell answered all queries promptly, which allowed us to get set up and use the application right away without issues.

Amazing support from Aida and Russell! They helped me reposition my bundle widgets and made sure everything was running smoothly.

The app works very well with some handy options. The support staff is very sweet and resolved our queries quite fast once we contacted them.

I used this app to set up our Christmas gift bundles. The app is easy to use and their youtube tutorials are very helpful. When I had some issues and questions for the set up, Aida from their support team answered my queries very quickly from the live chat. When I published the bundles on our store, I came in with an issue that the "add to cart" button didn't work. This is quite crucial and time urgent, as we wanted to announce the deal today. Russell came in to help straight away from the live chat. He inspected the issue and just made the button working on his end. He then spent more time (30min) to make sure the button works with our theme. Truly amazing! Really enjoy workign to FBP team!

I had a great experience with customer support — fast, kind and very helpful. Sally was extremely efficient and helped me solve the problem in no time. I’m very grateful for her support — excellent service!

Great and kind support from Aida. I really enjoyed resolving the problem with her. She is very efficient, patient, always willing to resolve the problem in the best possible way.

I was having issues getting a certain feature to work and they did a great job at troubleshooting and getting it resolved.