What Merchants Think

Merchants generally find "Facturama" to be an efficient and user-friendly invoicing solution that integrates well with platforms like Shopify. While many appreciate its intuitive interface and positive impact on workflow management, some users face challenges with specific functionalities and customer support.

Key Strengths

• Efficient and straightforward invoicing process beneficial for both buyers and sellers.
• Intuitive dashboard that simplifies organization.
• Customizable to handle various tax breakdowns and requirements.
• Responsive and attentive technical support for many users.

Common Concerns

• Issues with product catalog download and tax configuration visibility.
• Inadequate handling of updates in canceled or modified orders.
• Lack of support for legal entities requiring specific tax retentions.
• Perceived insufficient customer support, especially for Shopify users.
• Inconsistent application of taxes on repeated invoices.

Final Thoughts

"Facturama" is a highly recommended app for eCommerce businesses in Mexico, praised for simplifying the invoicing process. However, merchants highlight the need for improvements in technical support and product handling, indicating potential areas for development. Overall, it remains a go-to tool for many looking to streamline their invoicing tasks.