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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,769)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Pink Lemon Standard

Jul 08, 2025  on Shopify

TSWM

Jul 08, 2025  on Shopify

Top

WATAGIF

Jul 07, 2025  on Shopify

Gran aplicación

Fiorenza

Jul 07, 2025  on Shopify

Marbella luxe Ltd

Jul 07, 2025  on Shopify

Rejuvia

Jul 07, 2025  on Shopify

Ellie Gymwear

Jul 07, 2025  on Shopify

its great to connect your store with social media

Kiira Jewelry

Jul 07, 2025  on Shopify

Da Grace

Jul 07, 2025  on Shopify

Very helpful!

AMULET RING STORE

Jul 06, 2025  on Shopify

thank you for getting

Salvya

Jul 06, 2025  on Shopify

17 SUPPS

Jul 06, 2025  on Shopify

top

ESCRITO:ESTÁ

Jul 06, 2025  on Shopify

山本Express

Jul 06, 2025  on Shopify

muito pratico e fácil de usar

私のストア

Jul 06, 2025  on Shopify

it works really well and smoothly. It's a must for anyone trying to get sales through meta

KAVORA STORE

Jul 05, 2025  on Shopify

Muy buena la experiencia

ShangLiu Boutique

Jul 05, 2025  on Shopify

It's beneficial for social media marketing. Many of my clients check out those two Apps first before visiting my website

EyefinityZone

Jul 05, 2025  on Shopify

Salentique

Jul 05, 2025  on Shopify

Meta: innovazione continua, ma con qualche margine di miglioramento Meta si conferma un colosso tecnologico capace di guidare l'innovazione nel mondo digitale. Le sue piattaforme (come Facebook, Instagram e WhatsApp) sono strumenti ormai imprescindibili per comunicazione, marketing e networking. L’interfaccia utente è intuitiva, l’integrazione tra i vari servizi è fluida e le opzioni per aziende e creator sono sempre più avanzate. Molto interessante anche la spinta verso il metaverso, che dimostra una visione a lungo termine. Tuttavia, restano alcuni punti migliorabili: la gestione della privacy e degli algoritmi a volte può risultare opaca, e il supporto clienti non è sempre all’altezza delle aspettative. Nel complesso, Meta resta una realtà solida e all’avanguardia, che merita 4 stelle su 5.

Denee Crafts and Creations

Jul 05, 2025  on Shopify

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