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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,769)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

KOSTAMAR

Jul 10, 2025  on Shopify

Excelente experiencia, manejo fácil que brinda grandes oportunidades

Mimico

Jul 10, 2025  on Shopify

BY USSA

Jul 10, 2025  on Shopify

Mercusion

Jul 10, 2025  on Shopify

DropEase

Jul 10, 2025  on Shopify

Jula-Amsterdam

Jul 10, 2025  on Shopify

Belangrijke koppeling voor je winkel. Zeer gunstig om te gebruiken. Werkt top!

FashionTech

Jul 10, 2025  on Shopify

Good

CICI

Jul 10, 2025  on Shopify

MyLienHUB LLC

Jul 10, 2025  on Shopify

I'm still new at this but so far I think it's great

WearaNova

Jul 09, 2025  on Shopify

Tiendararo

Jul 09, 2025  on Shopify

REPUESTOS IQUIQUE

Jul 09, 2025  on Shopify

GOOD, NICE EXPERIANCE

L'île des savons

Jul 09, 2025  on Shopify

Très bon produits

UrbaModa

Jul 09, 2025  on Shopify

GREAT APP

Nelvano

Jul 09, 2025  on Shopify

top

Log811-Tee

Jul 09, 2025  on Shopify

Megaman Jeans

Jul 09, 2025  on Shopify

Wir haben ganz unkompliziert eine Verbindung hergestellt, das war echt gut.

Smart Ladies Mall

Jul 08, 2025  on Shopify

RC's Jewelry Design

Jul 08, 2025  on Shopify

I haven't got to use the new updated cross platform checkout but am excited that everything is so simply synced between Facebook, Instagram, Shopify, and seeing stats included with Google is great! With customers checking out through my website I feel it is much more secure than having transactions coming from different areas.

Kintana Shop

Jul 08, 2025  on Shopify

me gusta mucho esta aplicacion funciona muy bien

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