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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,405)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Maxmline

Apr 15, 2025  on Shopify

Goood!

DoryLuxy

Apr 15, 2025  on Shopify

LegacyLayers

Apr 15, 2025  on Shopify

Integration does alot of the lifting you need.

Barmelle

Apr 15, 2025  on Shopify

good

Ei anime br

Apr 14, 2025  on Shopify

Cozy Home Kit

Apr 14, 2025  on Shopify

​L'intégration de ma boutique en ligne avec Facebook et Instagram a été incroyablement simple. En quelques clics, mes produits étaient visibles sur les deux plateformes, ce qui a considérablement élargi ma portée et facilité les ventes. Une solution efficace pour tout commerçant souhaitant optimiser sa présence en ligne

Honey & Rose

Apr 14, 2025  on Shopify

Coutura

Apr 14, 2025  on Shopify

This is a great app, with great features

mwasi

Apr 14, 2025  on Shopify

great app

TevyHive

Apr 13, 2025  on Shopify

Merass Jewelry

Apr 13, 2025  on Shopify

good experience

Cosmetica Fina & Natural®

Apr 13, 2025  on Shopify

Excelente.

kurun TOKYO

Apr 13, 2025  on Shopify

Al3ila Store - العيلة ستور

Apr 12, 2025  on Shopify

Toitito Store Chile

Apr 12, 2025  on Shopify

Move Giro

Apr 12, 2025  on Shopify

Muito bom

Purify Sweden

Apr 12, 2025  on Shopify

bra

Matchless Munich

Apr 11, 2025  on Shopify

Super einfache Einrichtung

hezo cycling

Apr 11, 2025  on Shopify

DanielBahena

Apr 10, 2025  on Shopify

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