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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (9,961)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

GrönOas

Mar 27, 2025  on Shopify

MG TRAIL

Mar 27, 2025  on Shopify

John Cowell Limited

Mar 27, 2025  on Shopify

REALLY EASY TO USE

Eternity Joyeria

Mar 26, 2025  on Shopify

excelente servicio

zensiblygreen

Mar 26, 2025  on Shopify

LaPata

Mar 26, 2025  on Shopify

Bodega musical

Mar 26, 2025  on Shopify

Ventiladores.com

Mar 26, 2025  on Shopify

excelente

RITA LOVE

Mar 26, 2025  on Shopify

Todo perfecto

LesPetitsPlus

Mar 26, 2025  on Shopify

C'est très pratique, j'ai hate de l'utiliser pour faire des pubs en ADS

Arca Official

Mar 26, 2025  on Shopify

GOOD !

VIALARIZZA27

Mar 26, 2025  on Shopify

buona

Plaza Real Shop

Mar 26, 2025  on Shopify

Eu recomendo este app, apesar de está só começando, eu tenho ótima referencia sobre ele.

Boutique Saint Charbel

Mar 26, 2025  on Shopify

Unique Dice

Mar 26, 2025  on Shopify

非常好用

Gx prime

Mar 26, 2025  on Shopify

Massa hein

Dino Raw

Mar 25, 2025  on Shopify

Song Lyrics Art

Mar 25, 2025  on Shopify

Yes I would definitely recommend this app.

Huma Wears

Mar 25, 2025  on Shopify

yes i would recommend this app to others for easy and covenant use.

ActiveFurNutrition

Mar 25, 2025  on Shopify

superb

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