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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,405)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

Cover Brothers

Apr 21, 2025  on Shopify

Hernandez Custom Creation LLC

Apr 21, 2025  on Shopify

MIMOCIFORLIFE

Apr 20, 2025  on Shopify

NICE

BLACK PINE

Apr 19, 2025  on Shopify

Shop Margaret

Apr 19, 2025  on Shopify

Its ok

PetsPersonal

Apr 19, 2025  on Shopify

works perfect!

KMdiKP

Apr 18, 2025  on Shopify

just perfect

YULI

Apr 18, 2025  on Shopify

TOP

Nobles Store

Apr 18, 2025  on Shopify

TN Foyers Extérieurs

Apr 18, 2025  on Shopify

avec chat gpt aussi, le tout est un beau combo

Battaglini Originale

Apr 18, 2025  on Shopify

Eenvoudig te koppelen en betrouwbare functionaliteit.

Bible Candles

Apr 18, 2025  on Shopify

Just Plantz

Apr 17, 2025  on Shopify

Obviously both apps are essentials and irreplacable. However, I wish Insta would make it easier to create a password for someone who has always logged in via fb. It took me 3 hours and help from ChatGPT to do it.

Lilian&Thierry Jewelry

Apr 17, 2025  on Shopify

Ezpctech

Apr 17, 2025  on Shopify

CAPA Stone Design

Apr 17, 2025  on Shopify

So good - saw a huge increase in conversion rates with this facebook shop!

かねこ道具店

Apr 16, 2025  on Shopify

Feylen

Apr 16, 2025  on Shopify

Déco&Résine

Apr 16, 2025  on Shopify

Miami Vibe

Apr 15, 2025  on Shopify

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