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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,769)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

ECO-RISPARMIARE ENERGIA

Jul 21, 2025  on Shopify

MotoPesca

Jul 19, 2025  on Shopify

muito bom

VOEG Photo

Jul 17, 2025  on Shopify

WOh Amazing App

Butchers Protein

Jul 15, 2025  on Shopify

SQES

Jul 14, 2025  on Shopify

the Amélise

Jul 14, 2025  on Shopify

ALYANA OFFICIAL

Jul 14, 2025  on Shopify

Brysa Brand

Jul 14, 2025  on Shopify

abkamara.com

Jul 14, 2025  on Shopify

This is a GREAT app. I encourage every seller to review and try it for yourself.

Homanage

Jul 14, 2025  on Shopify

perfecto!

Llamaste

Jul 13, 2025  on Shopify

ByGlowUp

Jul 13, 2025  on Shopify

Neyme

Jul 13, 2025  on Shopify

AURYKA

Jul 13, 2025  on Shopify

todo muy rapido

Roots & Roads

Jul 12, 2025  on Shopify

Store Mash.com.co

Jul 11, 2025  on Shopify

hydrogenature

Jul 11, 2025  on Shopify

RAÍZES VENDAS

Jul 11, 2025  on Shopify

Didático

Ware Collections

Jul 11, 2025  on Shopify

Amazing experience with Ware Collections! Their customer service on Facebook & Instagram is super responsive and helpful. They answered all my questions, shared product details, and made the whole ordering process so smooth. Fast delivery, great communication, and trusted service — highly recommended for anyone shopping online in Pakistan!

Oriental Culture Shop

Jul 11, 2025  on Shopify

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