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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,770)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

LoveNest Treasures

Jun 29, 2025  on Shopify

good

Garage64

Jun 29, 2025  on Shopify

Pretty straight forward !

God's Wear LLC

Jun 29, 2025  on Shopify

ApeXium Store

Jun 28, 2025  on Shopify

good but ad performance is slow

LUFACE™

Jun 28, 2025  on Shopify

efficace

Pack idiomas mexico

Jun 28, 2025  on Shopify

SOULIV8

Jun 27, 2025  on Shopify

Senzora

Jun 27, 2025  on Shopify

nice

The Tabby Spot

Jun 27, 2025  on Shopify

easier than I thought it would be, there are lots of meta pages, like business manager, ads manager, meta manager etc.. I kind of wish it was just all on one page but its way easier than google so there's that :)

Red Force Store

Jun 27, 2025  on Shopify

incluir mas paises, como RD

floysun

Jun 26, 2025  on Shopify

There are too many bugs in the directory, so we can only wait for automatic repair

Lasseven

Jun 25, 2025  on Shopify

Foqara

Jun 25, 2025  on Shopify

Vent Experts

Jun 24, 2025  on Shopify

Arafat dubai

Jun 22, 2025  on Shopify

Feels Like Fun

Jun 21, 2025  on Shopify

I am getting the hang of it.

TERLİKO

Jun 21, 2025  on Shopify

Everycom

Jun 19, 2025  on Shopify

Monday Instruments

Jun 18, 2025  on Shopify

Cole Haan Costa Rica

Jun 18, 2025  on Shopify

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