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Customer reviews: Facebook & Instagram

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Reviews (9,153)

Overall rating
4.2

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

racoraco Collection

Dec 25, 2024  on Shopify

不明

Pretty Icing LLC

Dec 23, 2024  on Shopify

hard time posting shop on Facebook page

laelwebsite

Dec 21, 2024  on Shopify

Still trying to understand everything

SPIRIT BEAUTY

Dec 18, 2024  on Shopify

Getting acquainted and seems to be a little confusing to set up my shops via IG and fb

Forlaget Niveau ApS

Dec 16, 2024  on Shopify

Extremely difficult to set up Facebook and Instagram integration. My God I went through the worst torture to get where I am, and I needed to pay 2 people to help me. Why not make 1 standard process? I had to go into 4 different systems and make a gazillion changes, before I could make the right installation.

Cornerwolf

Dec 15, 2024  on Shopify

Not easy to use. can’t connect to pages easily. and shop will not work properly

Wizened Mandrill

Dec 15, 2024  on Shopify

Some issues but does work.

Super Dope Threads

Dec 14, 2024  on Shopify

abedis.cl

Dec 12, 2024  on Shopify

Hasta el momento ha sido una experiencia no tan sencilla como otras aplicaciones, pero una vez que comprendes como manejar los distintos ítems es bastante eficiente.

GETFLAIR

Dec 04, 2024  on Shopify

Pixel verbindet sich, aber wird mir nicht angezeigt, dass er sich Verbunden hat.

Cozy Cat

Dec 04, 2024  on Shopify

Convoluted setup and integration, not user friendly, barely functional for desktop maintenance.

Metajection

Dec 03, 2024  on Shopify

I'm not sure this is work or not

Cozy Pozy

Dec 03, 2024  on Shopify

GOOD

ZapTekk

Dec 03, 2024  on Shopify

Estrela Arcana

Dec 03, 2024  on Shopify

Bom, mas dá problema.

GlowBag

Dec 02, 2024  on Shopify

Christmastime

Dec 01, 2024  on Shopify

Je pense que c'est une bonne méthode pour la publicités La seul chose c'est qu' il est un peu difficile a paramétré je trouve.

Aer Healthcare

Nov 30, 2024  on Shopify

Store not visible to customers after 3 days, what is the hold-up

SnugyDuckie

Nov 30, 2024  on Shopify

My Baby World

Nov 29, 2024  on Shopify

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