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Customer reviews: Facebook & Instagram

Develop by Meta

The Shopify Facebook app helps merchants seamlessly integrate their store with Facebook to sell products, run ads, and engage customers. Reading reviews from real users can help you decide if it’s the right tool to grow your business.

Reviews (4,405)

Overall rating
3.9

What Merchants Think

The app "Facebook & Instagram" receives mixed reviews from users. Many appreciate its potential for expanding sales channels and reaching wider audiences, yet highlight significant challenges with integrations and limited customer support. While some users experience smooth functionality, others struggle with account verification and setup complexities, leading to frustration and dissatisfaction.

Key Strengths

  • Enhances sales by reaching broader audiences on Facebook and Instagram
  • Simplifies product synchronization and ad management
  • Intuitive interface for seamless navigation and engagement
  • Effective in boosting sales and engagement for some merchants
  • Affordable ad pricing for small businesses

Common Concerns

  • Difficulties with account setup and store integration
  • Lack of responsive customer support and unresolved technical issues
  • Frequent re-verification and approval delays
  • Challenges with inventory management and catalog visibility
  • Perceived inefficiency and unfriendliness of the user interface
  • Complexity in adhering to policies and platform updates

Final Thoughts

Overall, the "Facebook & Instagram" app presents a valuable tool for merchants looking to expand their digital marketing efforts and sales capabilities, but persistent technical difficulties and lack of support diminish its potential. For optimal use, improving support infrastructure and streamlining integration processes could greatly enhance user experience and satisfaction.

HOTHEADS® Hair Brush

Jul 16, 2024  on Shopify

Having problems posting on instagram it seems FB has audio and instagram does not. I have a second issue I would like to mention, I have been threatened for the past several months from someone saying they are meta they say I have violations and copyright infringements. I have replied may many times, and all i get back is the same old messages saying We have been trying to contact you. Then after a few months they say I am being sued for something. I have requested SO MANY times that they should send me exactly what the problem is so I can address it directly. but this has been going on for months now. Can someone at META contact me directly and stop this harassment.

ENUBEE

Jul 16, 2024  on Shopify

This app is easy to use but when you run into a snag, i.e. advertising or shop approval. There is not straight forward explanation of the issue and how to resolve it. Also, no individual customer support assistance to help.

Rabot D. Bois

Jul 15, 2024  on Shopify

DigiwiseMart

Jul 15, 2024  on Shopify

easy to install, but got learning curve to understand

Buckaroo Bling

Jul 14, 2024  on Shopify

The app seems to be buggy. Instagram and Facebook shop routinely get disconnected from my Shopify catalog, and I lose ability to tag products in my posts without any explanation or notice from either FB or IG. Every single time I log into the app on Shopify, I get the message that my "shop is in review" even when I make no changes whatsoever to either my Shopify catalog or Instagram/Facebook shops.

Unwritten

Jul 14, 2024  on Shopify

A bit confusing TBH

tot anira be

Jul 14, 2024  on Shopify

Country Vue Homewares

Jul 13, 2024  on Shopify

could be more user friendly

Kiddle Kart

Jul 13, 2024  on Shopify

rheingeschmack

Jul 13, 2024  on Shopify

diese App ist etwas kompliziert.

Casa Turca Handmade

Jul 13, 2024  on Shopify

Ziggy's Pop Toy Shoppe

Jul 11, 2024  on Shopify

Medusa Outfit

Jul 11, 2024  on Shopify

LetoSell

Jul 10, 2024  on Shopify

Roamer Shop

Jul 09, 2024  on Shopify

I have downloaded Facebook & Instagram app on my Shopify store on 28/6/2024, and it is taking to long to be reviewed by Facebook & Instagram team.

opa desconto

Jul 09, 2024  on Shopify

Les Militantes

Jul 07, 2024  on Shopify

LAAK MUSIC STORE

Jul 07, 2024  on Shopify

5638686863868368686888688

Custom Craft

Jul 07, 2024  on Shopify

Aun no tengo ninguna experiencia, desde ayer esperando la verificacion de la tienda, seguire esperando

Jettah & Till Design

Jul 07, 2024  on Shopify

Challenging. I had to guess my way around and Instagram help haven't even responded to my request as to why my shop tagging system is not working and saying "no product catalogue found". I have resorted to asking Shopify help and hope this works. Challenging when its your livelihood depending on it.

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